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We're looking for someone to join our team in Milton Keynes to deliver specialist training and support for school managers and staff in the use of the SIMS administration software. We need a team player who understands schools business/system processes and can deal with customers and third party suppliers. They'll work along side existing staff but have responsibility for specific areas in SIMS but the ability to support other SIMS and non-SIMS software modules is also required. They will also assist with the QA and testing of new releases, the development and production of system/user documentation including the design and delivery of training courses. This is a full time role with a 37 hour, Monday to Friday working week. For informal enquiries all Mike Annetts, 01908 254113 or apply online at: https://public01.milton-keynes.gov.uk/JVA_Apply/Default.asp?offset=20

I.T. Technician Location: Thurrock Salary: £18, 000 - £22, 000 depending on experience Hours: 37 hours a week Job Description We are looking to recruit an I.T. Technician to work for our local, I.T. Support Company, primarily offering I.T. support to local schools and businesses. We are looking for a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential. The successful applicant will need previous experience working within a1st or 2nd line role including experience managing Microsoft Office 365/ Windows 2012/ Windows 2008/ Windows 8 / Windows 7 / iOS/ Android. Microsoft qualifications are desirable though not essential. The role does involve working at various locations across Essex and therefore a full driving licence and use of a car is essential. An Enhanced DBS is required, the cost of which will be met by the employer. To apply for this post please e-mail a CV including the names of two referees with a covering letter. Closing date for applications: Wednesday 3rd February

ICT TECHNICIAN FINCHLEY – HAMPSTEAD TEMP – PERM £12 - £14 PH PAYE negotiable BENEFITS INCLUDE FREE GYM MEMBERSHIP, FREE LUNCH AND UP 10% PENSION CONTRIBUTION My client a very well respected independent school in North London is seeking to appoint an IT Technician. Working under the direction of the Network Manager you will be required to provide first and second line support to users of the school network; assisting them with resolving hardware and software problems as well as ensuring that services and support of associated equipment is undertaken in a professional and effective manner. PRINCIPAL RESPONSIBILITIES (not exhaustive) · Resolving day to day 1st and 2nd line queries. · Log and resolve all tickets on Spiceworks system, ensuring requests are kept up to date. · Providing general maintenance and repair of the school’s ICT equipment. · Supporting colleagues with the use of new ICT technologies. · Assisting the Network Manager in supporting the network infrastructure of the school. · Installing and testing all new software, including anti-virus software. · Update content on the schools Xibo digital notice boards. · Maintain and update all Apple IT equipment such as IPads and IMacs. · Travel to secondary site to provide additions support 1-2 days per week. · Support and maintain windows 2010 / 2012 – Vista 7/8 and MS Office. If you feel you have the required knowledge and experience and would like to apply for this role then please send your CV to William Goody ([email protected]) This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Good Morning All, Its that time of year again when our Cunningham support contract is due for renewal. This year it has gone up over £700 and is now just below the £4000 mark. Has anyone removed any items from there support contract such as the tills and bio readers? We are still using the Toshiba STA10 tills that they will stop supporting in 2021 but want nearly £6000 to replace them all. We are happy to maintain the hardware in-house and to also look at upgrading them ourselves. Has anyone done this? I have also questioned why it costs £595 for someone to come out to 'install/commission' the tills. Surly if they was to send them out or just deliver them we can install them. Commissioning will not be an issue for us to do in house either as we have extensive knowledge of how their system works from problem solving issues ourselves due to slow support... I would like to look at moving to an alternative supplier (Biostore Fastrak) ideally we would buy the tills inhouse from a third party and Biostore only need to supply the cash loaders and software. Has anyone ever done anything like this? Thanks Matt

https://www.tes.com/jobs/vacancy/it-support-officer-london-1124805

Our client is one of the UK’s leading IT support services and they provide IT support within the education system. They are looking for an ICT service desk support technician to help run all services and the role is a critical part of their services to schools. The service desk is the first point of contact for all of our customers, suppliers and colleagues and will be at the main hub of the company. Duties and Responsibilities: Incident management – Customer calls to our service desk need to be dealt with professionally, recorded on our information management system and managed through to resolution, following our KPI’s for call resolution times. Escalation – where cases are more complex or exceeding KPI resolution times the post holder will follow the defined escalation procedures appropriate to the product. Use remote access software to access school systems to fully investigate and resolve any problems. Pro-active monitoring of Client ICT infrastructure and Software Maintaining daily checks on Client systems to ensure backups are running and Servers maintain performance Documenting all resolutions following the service desk procedures and flowcharts. Providing details and information to the relevant senior staff call issues and resolutions. Maintain all office PC’s to ensure latest software is installed and systems are working efficiently. To commit to undertake continual training and development in the products supported. To contribute to the development of the service to further expand into other educational establishments. Possible site visits may be required to supply cover for field engineers. Skills criteria: Knowledge of business application software including the use of Microsoft Office (Word, PowerPoint, Excel and Outlook) Office 365 and contact databases. Ability to communicate persuasively at all levels of the organisation The ability to work both within a team, independently and to manage own time effectively Experience in a technical environment Strong knowledge of Network & Application software Database administration Microsoft SQL Active Directory Experience in a technical environment Excellent people skills and have a confident and pleasant manner If you feel you have the required knowledge and experience and would like to apply for this role then please send your CV to [email protected]

We are working with one of London’s best primary school trusts to find an ICT technician who loves ICT, has a hunger for new technologies and isn’t afraid of to take initiative, manage an array of windows technologies (AD, Group Policy, DNS, WDS, MDT etc), experienced at Networking, as well as having had solid experience with Gsuite, LGFL, Impero, Meraki and other industry leading educational IT products. You will be very client facing and take ownership of most support issues, and work with an ICT manager who has a vision to build a fantastic trust ICT service, whilst providing excellent customer service. This post will allow you to grow with the organisation as they look to promote their offering into other related industries. This will suit someone who is passionate about IT, organised and friendly, someone with strong interpersonal skills and who wants to take the lead in bringing ICT service up to cutting edge standards. This role requires an enhanced DBS clearance to be done and ideally interviews this side of Christmas if possible.

SCHOOLS’ IT SUPPORT OFFICER Impelling Solutions - Rotherham Work pattern: Term time only. Position subject to Enhanced DBS Check. Purpose of the role: Provide on-site and remote IT support, on both a regular and ad-hoc basis, to schools from the company’s customer portfolio. Interpersonal skills: Maintain a consistent professional figure Liaise with various stakeholders - mainly with school personnel (head teachers, business managers, teaching staff) and Local Authority Excellent communication skills, both written and verbal Be able to downscale technical language in order to explain IT issues to non-technical people Able to build and maintain strong professional relationships with the relevant parties, while acting as a brand ambassador for the company Personal skills: Time management skills are essential, due to the logistical nature of the role The ability to work under minimal supervision, and to prioritise workload based on task importance and urgency Teamwork: able to fit into a dynamic team Self-motivated and enthusiastic, with a genuine interest in the IT field Willingness to learn, improve and undertake IT training / qualifications Technical skills: Essential: A minimum of 1 years’ experience in a 1st / 2nd line support role Understanding of computer systems in general, backed up by a strong awareness of troubleshooting methodologies Knowledge of server technologies including, but not limited to: Windows Server 2008 / 2012 / 2016, server RAID arrays, server backups, managing Active Directory tree, Group Policy, server permissions A strong understanding of virtualised environments. Microsoft Hyper-V is our most common platform Understanding of small to medium-sized networks - TCP/IP, managed switches, cabling, wireless technologies, filtering systems Ability to work with various remote solutions i.e. Remote Desktop, Logmein Ability to set up and troubleshoot AV equipment (touchscreen boards, projectors, speaker systems, amplifiers) and various IT peripherals Experience in working with a wide range of office printers (software and hardware installation, centralised deployment, troubleshooting) Desirable: A minimum of 3 years’ experience in a 1st / 2nd line support role Knowledge of Windows OS structured deployment (WDS, cloning technologies, general imaging) Experience in working with VMware technologies (ESXi, Workstation) A methodical approach to data recovery tasks (offline access to internal storage media, lost partition retrieval, file system repair) Familiarity with cloud technologies and management platforms, such as Office 365, Google Admin, MDM solutions In-depth hardware troubleshooting skills (diagnose internal faults & component replacement) Knowledge of bulk managing Apple devices through Apple configurator, Meraki MDM etc. Some experience managing content using WordPress or similar tools. Driving licence and access to personal vehicle is desirable but not mandatory. Job Type: Full-time (Part time role considered) Salary: £16,000.00 to £18,000.00 /year Required experience: IT Support: 1 year To Apply please visit: https://impelling.co.uk/vacancies/schools-it-support-officer-rotherham

APT&C Grade 4, salary points 4-6 £18,426 - £19,171 37 hours per week, term-time plus one INSET day Pro-rata salary £15,590 - £16,221 Closes 9am on Mon 28th October 2019 We wish to appoint a committed, highly skilled and forward-thinking ICT Technician to work within the ICT Support Team. This is a fantastic opportunity to work in a school which has a long tradition of being at the forefront in its use of digital technologies and is now a Microsoft Training Academy, one of only six worldwide. The successful candidate will be a well organised, proactive and positive person, who is approachable with a calm professional manner. You need to be able to communicate effectively with both pupils and staff. On a day-to-day basis you will be responsible for the running of the ICT support desk and any technical issues which arise, whilst supporting Windows 10 devices utilising the Microsoft 365 platform. Applicants should be enthusiastic, organised and be able to work on their own initiative as well as part of a dynamic team. Full details of this position will be posted here: Working at Ribblesdale | Ribblesdale High School Ribblesdale High School ICT Support The IT Support department at Ribblesdale aims to be an innovative, forward thinking team aiming to provide pupils and staff with the tools needed in order to move teaching and learning to outstanding. Introduction Working under the ICT Network Manager the department currently has two IT technicians, making a team of four with this appointment. The department is based in a centrally located IT Support area, to provide a customer friendly experience for staff and pupils. Microsoft Training Academy Ribblesdale is one of only a few schools worldwide designated as a Microsoft Training Academy. The aim of the Training Academy is to support and showcase the use of Windows technologies to support teaching and learning, not just within school, but at a local, national and international level. The ICT Support team is integral to supporting and developing this journey as a school. They must ensure that the systems in place are at the leading edge where appropriate and effectively support at all levels across the school. Facilities The department looks after a network of over a thousand computers. There are 4 dedicated ICT suites, each of which with over 25 computers. Each teacher also has their own Microsoft Surface, both for use in lessons and preparing work at home using remote access technologies. These mobile devices make use of the school’s campus wide wireless network. Each teaching room is fitted with wireless WiDi projectors allowing staff to present from their Microsoft Surface Pro from anywhere in the room for immersive learning. Infrastructure The network runs on Windows and heavily utilizes Hyper-V virtualisation. There are two server rooms on the multi-building campus with fibre connections to each of the different buildings. A dedicated Storage Area Network is used to improve efficiency and speed of file storage and create a HA Hyper-V Cluster. The school also heavily utilises the Microsoft 365 platform for both in-class teaching, school collaboration and management of the school’s growing one-to-one scheme. This is enabled by the school’s dedicated 1Gbps Leased Line. One-to-one devices The support department is in the process of implementing a fourth year rollout of Windows one-to-one devices to pupils, which is supported via a parent donation scheme. These devices support what goes on across the school, allowing pupils to have access to anytime anywhere learning, meeting their individual needs. These devices are fully Cloud managed with Microsoft Intune. Future Plans The school is passionate about utilising new technologies to enhance teaching and learning both within the classroom and beyond. The department provides a wide range and variety of support ranging from day-to-day problem solving, website and portal development, through to the implementation and showcasing of leading edge technologies. The Microsoft Training Academy at Ribblesdale will continue to grow exponentially. The ICT Support team will form an integral part and will be expected to maintain and develop the systems across school to support the future journey.

Community Schools Alliance Trust (CSAT) is an Academy Trust comprising of two schools, Cheney School secondary school and Bayards Hill primary school. We have also been named as the sponsor for the new school, which is to be built in the Barton Park development in Oxford. We are looking for an innovative and energetic Head of ICT Services. The main duties and responsibilities of the role are the strategic management, development and maintenance of the ICT infrastructure, and overseeing data management and the provision of technical support services, including the procurement, deployment and upgrading of ICT resources across the schools making up the Trust. We are committed to continuous professional development and have wide-ranging training and development opportunities. Visits to the Trust prior to interview are warmly welcomed. To arrange a visit or if you would like more information about the role, please contact Antony Barwell, Head of ICT Service for the Trust, on [email protected] or on 01865 765274 https://www.cheney.oxon.sch.uk/support-job-vacancies/head-of-ict-services/

https://www.trinitynewbury.org/vacancies We are seeking to appoint an enthusiastic and committed IT Technician who will play a key role in the IT Support Team, providing a wide range of support to staff and students across the Newbury Academy Trust schools. The successful applicant will be a team player with a positive approach, excellent customer service skills and a can-do attitude. You will have a good knowledge of Microsoft systems, particularly Windows 7/10 and Office/Office 365, as well as a broad knowledge of computer hardware, basic familiarity of networking and a logical approach to problem-solving. Duties will include: support and use of Windows 7 and 10; support and use of Mac OS X and iOS; support and use of Microsoft Office 2016; Office 365 administration; Active Directory administration; PC maintenance, upgrades, fault finding and repair; peripheral device fault finding, e.g. projectors and speakers; website and VLE maintenance and providing technical support and advice to staff and students. If you feel that you have the experience and enthusiasm for this role we would like to hear from you. Application is by application form and supporting letter outlining your skills and experience to Mrs C Wilson, Executive Headteacher, the former to include the names and addresses of two appropriate referees. Further details can be obtained from Mrs Conway on 01635 510500, by email to [email protected] or visit the school’s website www.trinitynewbury.org. Applications for part time/ term time working can be considered, please make this clear at the point of application if you are interested in this option. For an informal conversation about the role please contact David Branston, IT Network Manager, on 01635 510500.

I've been quoted a Huawei OceanStor 2200 v3, 16TB, for £11k this is ONLY a few grand more than spinning storage from HP or Dell (emc2) 9 vs 11. I'm super tempted at the idea of having full SSD storage but I wonder how solid the device will be and what the support will be like. NEED MORE INPUT

Hi, We are looking for an enthusiastic IT Technician to join the team. Job spec and details can be found in the link below. Nescot | IT Technician

IT Support Technician Apprentice Company:Badminton School Location:Bristol, BS9 3BA Type:Apprenticeship Salary:Between £15,000.00 and £20,000.00 per year Sector:IT Ref:VAC-12074 Application Deadline Date:21/11/2022 Start Date:25/11/2022 Positions Available:1 Working Week:Flexible start finish times between 7.30-6.00pm. Occasional weekend or late work available as TOIL. Brief Description Remit Training is recruiting on behalf of Badminton, leading independent school for girls. Founded in 1858, the school occupies an attractive 15 acre campus in the northwest of Bristol. The Network Services Department is busy and dynamic, supporting every aspect of the School’s use of ICT and related technologies; and they're seeking an Apprentice Qualifications Required GCSE Grade C or 4 and above with English and Maths Personal Qualities Applicants will be personable, of smart appearance and have good social skills. They will be organised, punctual and efficient in organising their workload and managing their time effectively Skills Required Experience in the following will be beneficial: • User Operating Systems such as Windows 10/11, macOS, iOS, ChromeOS and Android • Server Operating Systems such as Windows Server or Linux • Computer hardware installation and troubleshooting • Software Installation and troubleshooting • A basic understanding of networking protocols (TCP/IP, routing, DHCP, DNS) • Front line ICT Support • Microsoft Office and cloud based technologies such as OneDrive, Teams, Sharepoint. Future Prospects As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications as well as English & Maths Functional Skills Level 2. Our client aim to provide opportunities for further employment at the end of this training; subject to successful completion the course, objective and funding being available. Vacancy Detail Location: Badminton School Salary: £15,000 to £20,000 p/a Qualification: Level 3 ICT Support Technician Apprenticeship Start Date: October/November 2022 Badminton is a leading independent school for girls. Founded in 1858, the school occupies an attractive 15 acre campus in the north-west of Bristol and admits girls from age 3 - 18. Academic standards at Badminton are high but the emphasis is on all-round education and on providing numerous opportunities for personal development. Duties & Responsibilities; • Provide first line technical support for staff, pupils and parents via telephone, helpdesk and in person. • Troubleshoot and repair computer hardware and software faults, escalating as required. • Install and upgrade ICT hardware and software • Perform proactive maintenance on all ICT systems, ensuring equipment is clean, fit for purpose and working well. • Support the rollout of new systems or ICT initiatives. • Support the use of ICT in teaching and learning. • Other duties as may reasonably be directed by the Network Services Manager. Other Information Benefits: Free School Lunch. Free use of sports centre, pool, gym and tennis courts. Cycle to work scheme. Beautiful grounds and buildings. Competitive Pension scheme. On-site parking. Generous Holidays. Great community with lots of extra events throughout the year. Located close to the centre of Bristol with great public transport via bus in and out of town. Easy access to the M4 with free parking on site and electric charging points. Cycle friendly with staff showers. https://remit.justapply.co.uk/apprenticeships/5209488/it_support_technician_apprentice.html https://www.badmintonschool.co.uk/

FULL TIME: 37 hours per week All year round Required: As soon as possible Pay scale: £25 419 - £30 095 per annum SCP 6 - SO1 (depending on experience) The Principal and Governors of this highly successful, oversubscribed 11-16 college are seeking to appoint an IT Senior Support Technician. This individual will be responsible for supporting a wide range of hardware and software solutions within the teaching and learning environments. Duties include planning and assisting with projects, and providing support to staff and students. Fault finding and resolution. We are looking for an individual who: Is able to work on his/her/their own initiative; Demonstrate practical knowledge and problem solving strategies; Has high quality inter-personal skills; Has sensitivity to the different levels of expertise of users; Keeps abreast of new developments in software and hardware by means of training, conferences, seminars, courses, etc. If you would like to be considered to join Team UCC we will need: An application form; A letter of application, to the Principal Ben Solly, in which you should identify how your skills and experiences will enable you to succeed at UCC. Completed applications should be sent to Mariia Donets (HR & Payroll Officer) via email. [email protected] College and the application form can be found on our website: https://www.uppinghamcollege.org.uk/page/?title=Support+Staff+Opportunities&pid=313 Closing Date: 11.07, Mon, 9 a.m. The College is committed to safeguarding and promoting the welfare of children and all posts are subject to DBS checks. Job purpose To be responsible for supporting a wide range of hardware and software solutions within the teaching and learning environments. Duties include planning and assisting with projects, and providing support to staff and students. Fault finding and resolution. The postholder provide support as required to: Other members of the support and teaching staff. Personal characteristics: The postholder must be a role model to students and colleagues, and consistently embody the College values of Kindness, Respect and Honesty, alongside the following key personal characteristics: Integrity Positivity Self-awareness Empathy Resilience The IT Senior Support Technician must also be: Accurate Analytical Self-motivated Solution focussed Organised Reliable Generic responsibilities for this post: UCC staff expectations: Consistently demonstrate the UCC core values Respect, Honesty and Kindness; Demonstrate a positive, ‘can-do’ attitude; Through your work in the department and the wider school, contribute towards establishing the conditions in which everyone at UCC can thrive; Take professional pride in performing all aspects of your role to a consistently high standard; Follow all UCC policies accurately; Keep ICT skills updated to ensure effective use of technology; Demonstrate commitment to own professional development; Undertake and participate in training, coaching and general guidance with/for other staff; The post holder may be required to perform any other reasonable tasks commensurate with the grade of the post; The Principal may allocate additional responsibilities to this job description, in consultation with the post holder and in line with the UCC Workload and Wellbeing Charter. Safeguarding: To uphold the College’s Staff Code of Conduct and policies in respect of child protection and safeguarding matters Collaborating with colleagues: Promote a creative and collaborative working environment Create, maintain and enhance effective relationships Ensure a working environment which pays due regard to health and safety requirements Specific responsibilities for this post: Deputise in the absence of the IT Manager on all related ITS matters; Provide support and direction to the ITS Team members; Install and test new software; Make software available to appropriate users; Identify and install essential software patches; Ensure the antivirus software is installed, kept up to date and working properly on all stations; To maintain antivirus, firewall and content monitoring software; Provide relevant IT support in classrooms and across whole site; Check new computer equipment on arrival and install as appropriate; Maintain inventory records of all IT equipment within the college; Keep a log of all technical faults by use of helpdesk software; Assist the IT Manager in the deployment of technology solutions around the college; Liaise with external suppliers for the repair of equipment under warranty or maintenance contract; Liaise with third party support agencies to resolve faults in a timely manner; Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, reporting all concerns to the appropriate person; Setup, maintain and remove user accounts as appropriate; Deputise in the absence of the IT Manager on all related ITS matters; Carry out routine checks; Perform preventative maintenance across the college; Be familiar with the network infrastructure; Follow recommended policies and procedures; To maintain/update the system software; Involvement in system development; Setup of accounts, laptops, computers to facilitate exams and online testing; Monitor and place orders for consumables as appropriate; To support users with updating and maintaining the UCC website. System Development Identify areas of the network that would benefit from updating/upgrading or replacing equipment/software or infrastructure. Investigate, assess and plan for improved provision of IT services. Fault finding and resolution To fault find and troubleshoot IT related issues to a point where the issue is resolved. Keep any users involved updated with current situation/progress regarding issue. If necessary discuss with other members of department. where required contact third party support providers or suppliers to secure a suitable solution to the issue. System Security Antivirus Support the IT Manager to update, maintain and monitor antivirus software. Keep up to date with development and news reports of issues regarding computer viruses, malware and malicious attacks. Station Build Prepare and build workstations to the required locations on the network. Ensure all relevant security software and settings are in place together with appropriate software for the purpose and location of the workstation. Allocate required printers. Test and install in relevant location, paying attention to cable management and ergonomic positioning for end user. Hardware Maintenance Setup, maintain, repair and upgrade workstations as necessary. Ensure all IT related equipment on site is in good condition and suitable for use. Liaise with third party support agencies where necessary. User Accounts Create new user accounts for students and staff as appropriate to their use. Add users to appropriate groups, including mail groups. Ensure that only appropriate permissions are allocated. Make sure that staff have appropriate access to the MIS and other required software. Setup 365 emails access and apply/modify permissions accordingly. Add user to Pcounter and allocate print credits. Setup staff members on helpdesk software. If appropriate build and provide laptops for staff members. Amend, reset and maintain user accounts as required. Monitor disk usage and student content. Smart Devices Setup devices as appropriate. Allow/Block devices on the wireless network as necessary. Maintain access permissions to only relevant and current users. Assist users where necessary to access/ transfer content. Exams Liaise with Exams Officer regarding any computer based or online exams. Read and apply any instructions supplied by the appropriate exam board on how the exams should be setup and run. Create exam logins with required access/restrictions to programs/data/internet etc. Ensure necessary files are made available to appropriate exam logins. Provide the Exams Officer with usernames and passwords as required. Assist the exams officer with the running of online exams. Provide any necessary support to the exams officer, invigilators and students. Make sure that all data is collected in the appropriate manner and is stored securely and safely. Provide data if necessary on appropriate media for the exams officer to send to the examining board. Ensure data is backed up in case of loss or review. Supplies/Consumables Ensure that a reasonable supply of IT related consumables are available on site at all times. This will include printer toner cartridges for all models of printer in the college. Also, items for the ITS department such as mice, keyboards, computer parts etc. will be checked and orders placed as necessary. To undertake work and other duties as delegated by the IT Manager which are associated with the smooth running of the ITS Helpdesk and related areas. Data Protection Respond to data requests/breaches as appropriate in accordance with current legislation and college policies. Work with staff to ensure that data processing is appropriate and secure. The duties and responsibilities detailed within the job description should be supplemented by those accountabilities, roles and responsibilities common to all members of Uppingham Community College. Qualifications: Essential: Educated to degree level or extensive industry experience Experience: 3+ years in IT support; Relevant and up to date experience of the IT industry; Understanding of DHCP & DNS; Be able to install, test, patch and make software available to others; Ability to use Microsoft products (including server products); Ability to follow and document procedures; Ability to help users and troubleshoot daily tasks; Evidence of supporting professional development; Knowledge of VMware; Knowledge of server 2008R2/ 2012R2/ 2016/ 2019; Knowledge of device deployment and management via Microsoft Intune. Desirable: Knowledge of Azure and Office365; Management and implementation of cloud based services; Relevant and up to date experience of the IT industry. Personal Competencies: To be able to work on his/her own initiative; Demonstrate practical knowledge and problem solving strategies; Have high quality inter-personal skills; Have sensitivity to the different levels of expertise of users; Keep abreast of new developments in software and hardware by means of training, conferences, seminars, courses etc. Job Type: Full-time Salary: £25,419.00-£30,095.00 per year

Hello, Just recently we have upgraded our Impero to V8.5.92 and since this we have had issues whenever we take over a computer where the mouse stops working, now it isnt much of an issue where the laptops are concerned due to us being able to use a USB mouse to reinstall the driver and fix it however we do not have much luck when it comes to our staff who all have Surface Go 2 where there is no USB input. Just wondering if anyone else has had this issue with impero and what have they done to solve it, do we just wait until a new version which patches this bug comes out? Thanks in advance BL

*Deadline Extended* - Monday 27th February 2017 37 hours per week, Full year NYB08 - £20,456-£22,434 King James's School are seeking to appoint a Senior ICT Technician with graphical and/or basic web skills on a permanent basis. You will be joining the School’s highly committed and supportive ICT team and work directly with the Senior Network Manager. The successful candidate will have the ability to work flexibly, have an impressive talent for multi-tasking and a focus for problem solving. You will be able to assist in the smooth running of ICT systems within the School by undertaking a number of key responsibilities such as; monitoring and maintaining the School’s ICT systems, providing technical advice and support to staff and pupils, along with assisting in the enhancement of our digital learning strategy. The ideal candidate will have a strong and in-depth technical understanding of ICT systems, servers and network infrastructure. Experience of Apple products would be an advantage. Ideally you will have worked in a Hyper-V environment and will also be familiar with Microsoft Office 365 and HP Switch management. An industry recognised qualification from Microsoft, CompTIA or Cisco would be advantageous although qualifications from other relevant vendors would be considered. In return we offer a competitive salary and benefits package, along with the opportunity to develop your career through our professional development programme. We welcome you to visit our school prior to application. Should you wish to discuss the post or arrange a visit, please contact: Mr Phillip Hemstock (Senior Network Manager) on 01423 866 061 The School is committed to safeguarding and promoting the welfare of young people and expects all members of staff to share this commitment. An Enhanced DBS disclosure is required for this post. For further information and to apply, please visit our school website: www.king-james.co.uk Completed applications must be submitted via email to: [email protected] and be received by: 10am, Monday 27th February 2017. Interviews will be held: Friday 3rd March 2017. Please note that CVs will not be accepted.