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Showing results for tags 'helpdesk'.
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Hi, We are looking for an enthusiastic IT Technician to join the team. Job spec and details can be found in the link below. Nescot | IT Technician
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Hi, We currently use a in house built helpdesk solution which we aren't able to add additional functionality. What are others using for their service desk please? We do have some budget available if needs be.. Some of the things we need to have are 1) Full AD/Azure integration, I've looked at osTicket and its OK, however whilst it has AD integration all users still need to be added to the system which simply is impractical for us. Our current helpdesk just pulls the user details out of AD so they have SSO and no need to add users to the system for just being able to log a call/ticket. 2) Needs to have some workflow functionality and the ability to have separate areas for different teams. We need a helpdesk that us used by IT Support, facilities, MIS team etc. We'd like the ability for a helpdesk ticket to be passed between departments for workflow. So if someone logs a ticket for a new user, the MIS team add the user then pass the ticket onto IT Support. 3) Needs some reporting facility as Senior Management would like to see how calls are handled with response times etc. Thank you.
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Looking for a technical person with some experience of schools MIS in particular SIMS but could also be Arbor or Bromcom. It is a Term Time only role so the salary is pro rata'd, up to £25800 but it is also Hybrid so only 2 days in these offices (Either Dorking, Milton Keynes OR Hammersmith), rest from home! The last person we placed into this role, came from an IT technical apprenticeship from a school, increased his overall salary and got the holidays off so he could concentrate on further studies It's service desk work supporting schools who buy into an MIS support contract You will log calls and emails, attempt to assist quickly or work with the team to mange the support call through to successful closure. You could also be working on improving your own knowledge of the technology, helping to deliver online training, working on new documentation and helping with upgrades. Let me know on the numbers below ;-) -
We're looking at buying Freshdesk for our helpdesk solution at our MAT and our procurement team has asked to complete a DPIA for this which we have never done before. Does anyone have one they'd be willing to share? Edit: we actually already have a Freshdesk instance we're just looking at scalling it up further so bringing on more departments etc. Due to the amount of agents we've had to go via Procurement rather than CC.
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Good Morning all, I just wanted to show you something I've been working on, but something we're going to test with staff soon, but I wanted everyone's ideas and preferences with this! I've made a discord server for our place, which is also our helpdesk?! I know it seems crazy, but it works. Over 15 different topics to choose from, putting them into seperate channels for logs. Some quick questions for people to get to us with. And with a great way to look at tickets and follow/claim/close them. What does everyone else think? I would go into more features, but i'd be here forever. (Images are in a .zip, I promise it's not dodgey lol) Kind Regards verysmartbenn Images for discord helpdesk.zip
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Hi all, I've been tasked to do a little research project on helpdesk solutions for the main office/reception. In IT support we use ManageEngine Service Desk which is the most helpful tool ever as it lists all of the jobs we need to tend and can keep a record of the jobs we've done. Definitely keeps us on our toes, especially the first few weeks back into the new school year. The school manager who works in the main reception with the admin assistant's has asked if there is any kind of service desk software that they can use so they can keep track of the jobs that they need to get done in the main office as they're trying to minimize the traffic that is in and out of there. So I've had a little look about in the little time I have at the moment and there are plenty of names out there and many of them are focused on the IT side. Which solution, if any, would be best suited for the office environment? It needs to be super simplistic and straight forward... Or would ManageEngine be the best bet if there's nothing out there to cater to this need? Any names of software (whether it be installed or web based) that you may have insight/experience with would be extremely helpful. Thanks
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Hello, Not really too sure where to post this, so I presumed this was the most related category. I'm wanting to set up a ticketing system however we don't really have room in the budget for it, so I've been looking at some free software such as osTicket, however it's not all as easy as it seems. Does anybody know of any software that they recommend which allows Active Directory integration and the ability to email in tickets, which is free? I don't mind setup time but we just can't make any purchases! Any guidance would be much appreciated! Thanks!
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Hi, We have exciting opportunities to join our IT Services team and play a key role contributing towards the on-going support, maintenance, design, development and management of our IT Services. We are seeking an experienced 2nd line IT Services Engineer to join our team, to provide an excellent, customer focused service desk. You will be providing up to and including 2nd line support across a wide breadth of services and devices including; network infrastructure, AV equipment, various BYOD’s, client software, CCTV, door access and client hardware. If you have exceptional technical knowledge, communication & interpersonal skills and troubleshooting methodology then please get in touch. This role is based at Cheltenham but will require flexibility and ability to travel to our other sites. We are holding a recruitment fair on the 20th June between 4-7pm, to give you an opportunity to learn more about the role. If you would like to attend this event please find the contact details on our website More information is on our website https://jobs.nationalstar.org/ Drop me a message if you have any questions. Edd Head of IT Services National Star National Star | Realising aspirations of people with disabilities -
Our independent school client is based near Hounslow. The senior school for boys aged 11-18 is partnered with a prep and pre-school for boys aged 3-11 and girls aged 3-7. The school is highly ranked in the independence schools tables for GCSE results in 2016. Along with the school’s academic excellence it also offers a range of extracurricular activities that take advantage of their excellent facilities such as a state of the art 3G all weather football pitch. The school aims to get the best from its pupils academically whilst preparing them for their futures outside of school life. You will be responsible for providing first line support across the school. Working from a help desk, trouble shooting and resolving first line issues and communicating with users via the phone or at their desks. Working on AV devices, desktop hardware, providing toner for printers and updating the asset management system. You will be working within a team escalating issues which you cannot fix. This is an excellent opportunity for someone at the beginning of their career. With a minimum of five GCSE’s and either completed or completing a level 2/3 diploma in IT. Please submit your details to [email protected] asap (closing date is the 14th November)
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Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)
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Hi, After much surfing on the interwebs for an hint or even indication that someone had tried something similar I've decided to post my query here. Ok so here it is... I need a program very similar to Skype that is capable of sending and receiving video calls as well as voice calls and text; And also is able to send and receive files and that also offers Screen Sharing and Remote Desktop control. Has anyone heard of anything that can do this? P.S. I would just use Skype but it does not offer Remote Desktop control as a feature yet.
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We are currently looking at setting up a helpdesk system for all IT jobs in the school. I have setup an OCS Inventory NG OCS Inventory NG - Welcome to OCS Inventory NG web site ! to get all the hardware information from the machines in the school and thats working very well. One advantage of GLPI is that it intergrates with OCS. The problem I am finding at the moment with the system is that support is not that good (most of it is in French) and the interface is not easy to use. The questions I have are: 1) Do you use GLPI helpdesk system? Has it been successful for you? 2) Are there any alternatives to GLPI? What do you use to manage support tickets and inventory? Look forward to hearing peoples thoughts.
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Just setup the Liberum Helpdesk at another school - I like it - it is plain and simple and relatively customisable. However I cant get search to work. It is configured to use the Access MDB but searching for a ticket number or a knowledge base comes up with either an error or nothing. its while since I setup the last one and I have forgotten if I have missed something. Anyone that point me in the correct path to make search work? Thanks!
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Love North London life? Want to work for a LA, supporting LA schools? Have sound IT knowledge in schools but fed up of faceless Corporate MSP’s, un-engaged schools or massive daily commutes? Then get in touch with me TODAY! We have a North London LA needing an experienced Senior Education Software and Network Support Officer, temp cover initially but you could apply for permanent in time. Required urgently! Inner council travel compensated (after first visit of the day), 8-4 including 1hr lunch and the chance to work for an organisation making the education of ALL children in its care their priority If this is a bit of you, get in touch NOW! The specifics: Respond and take ownership of all 1st and 2nd line IT requests, install and config a host of tech, maintenance, helpdesk, work with partners and LA staff, lgfl, gsuite, O365, ITIL and FITS, windows server, iOS, hardware, software etc Would suit senior technician, assistant network manager, ICT technician, systems admin, IT consultant with education ICT experience Pay rate is £15-18.84ph through our agency on PAYE (inc holiday pay, stakeholder pension etc) or if you prefer to work via your own paye umbrella company £18-24.65ph.
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I'm not sure if anyone is able to help me. Currently work in a school where we use a lot of paper printing out fault log sheets which are used to book in students/Staff devices. Is there a digital fault log sheet app which anyone is using/found? We looked at Device magic but we are not sure whether to use this as the app talks to external servers. We want to look at something which we can install locally on our servers so it only talks to our servers. - ITGeek123
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Hi there! Does anybody know of any current IT technician / IT support roles that are currently available in the Lancashire or North/West Yorkshire area? I am a recent graduate currently looking for a junior role to get my foot on the ladder. If anyone can help, it would be very much appreciated thank you. Kind Regards, steb89.
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If Anyone can help me at all, then please set forward Over summer, the secondary school i work for are moving from moodle 1.9 to moodle 2.2.2 we currently use the help desk block to track any issues with our network and VLE i need help with either: 1) re-writing the block to work on moodle 2.2 platform OR 2) writing a new block to intergrate 'Spiceworks' onto the moodle platform if there are any programmers out there that think they can do this then please help
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Whenever I try to access OP Smartdesk using Internet Explorer there are all sorts of problems with it. For example, when you click on a job to view the details a message box will appear saying : Internet Explorer cannot open the Internet site http://ourschoolhelpdeskID. Operation aborted. In some cases where we can open a job, we are unable to edit anything about it because we do not see the large reply text box. We can only see the title of the job. Therefore we are unable to close or update jobs. In the bottom left hand corner of the screen is the little yellow warning sign with the exclamation mark. When I click on it to view the details I get a message saying “HTML Parsing Error: Unable to modify the parent container element before the child element is closed”. I have googled this error message but all I get is help pages relating to sites that people are developing themselves. Our site is hosted by OP Software and I have already been in touch with them and they have told me there is nothing wrong their end. I knew that already because the helpdesk works fine on Firefox. Interestingly though, this problem only started happening a few weeks ago. No updates were done on the machines to make this happen. What is also odd is that we have two completely separate networks in the school, each with their own Internet settings, and it happens on both. Can anyone offer any advice on what I might need to do within ie to get this working? Downloading Firefox on all the machines in school is not an option! Many thanks.
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Hello people. Got a great little Junior position here, please don't hesitate to email me if you or anyone you know might be interested: [email protected] thanks! Junior ICT Technician / AV Engineer needed for busy college IT / AV department in the Huddersfield area. A good knowledge and passion for Microsoft products, Desktop PC’s, Projectors, Cameras and various multimedia equipment is essential, and previous schools experience a real advantage. Candidates must be able to pass an enhanced criminal records background check. 3 month contract, £60 - £80 per day, may go Permanent at £14k - £16k
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Hi all, As some of your know I'm currently working on a helpdesk system for a school as part of my final year project for uni. I installed it last weekend and only have one outstanding issue which is the following: The server has an internal static IP say: 10.18.79.200 The server has samba providing a net-bios hostname say: helpdesk-beta Now I can access all service except for http via the helpdesk-beta domain name. When I have the proxy configured in the web browser if I try to access http://helpdesk-beta I get an error back from the proxy saying unresolvable. I assume this is because the proxy is attempting to resolve the hostname using an external DNS server which obviously dosn't know about the machine? I belive the school use a cachepilot box provided by RM can anyone confirm how the DNS on these is normally setup and if it's possible to add a local entry? The only alternative is to add the address as an exception in the web-browser but this is obviously undesirable. Thanks Jona
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Help Has Arrived. On a trial basis, Web Help Desk is offering a Free Edition of it's award winning help desk software for Educational Institutions. Higher Education Customer List Lower School Customer List This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix. http://www.webhelpdesk.com/images/Windows_logo_35px.png http://www.webhelpdesk.com/images/MacOSX_Universal_35px.gif http://www.webhelpdesk.com/images/Linux-Tux_35px.png Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa. Free help desk software features include: - Self Service and Ticket Submission Portal - E-Mail to Ticket Conversion - Knowledge Base - Internal and External - 2-Way E-Mail Communications - SLA E-Mail Alerts and Reminders - LDAP and AD Integration - Run Help Desk Performance Reports - No Trial Period or Expiration Date - Software Completely Free From Ads - Unrestricted Lite Edition Functionality - Free Software Upgrades for One Year Enjoy! * We are interested in becoming a sponsor to edugeek.net but are having a challenge contacting some.
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Ardingly College have a new and exciting role for a highly motivated IT Professional to join their busy IT team as an IT Helpdesk Coordinator. The post-holder will provide and oversee a comprehensive and effective customer support service within the organisation, with a focus on the support of teaching and learning using Microsoft on-premises systems and cloud applications and Microsoft Surface devices. In addition to this, the role will support management, planning, installation and maintenance of the ICT network infrastructure and ensuring that access is provided to these resources. The successful candidate is likely to have an active interest in the world of Information and Communications Technology as well as an interest and some knowledge of audio and visual equipment and theatre production. They should be educated to A Level, hold relevant professional qualifications and have experience of both user support in IT and IT networks in a large organisation. A flexible approach to both workloads and working hours is vital, as the post-holder will be expected to be present during some productions and other evening and/or weekend events. A pleasant helpful manner is essential, as is the ability to work under pressure during busy times throughout the academic year. The individual needs to be highly organised and enjoy working with and assisting pupils in the technical areas of the school. There will also be a requirement to set up IT and audio-visual equipment for functions organised as part of the Easter and Summer schools. This is a full-time role, working 40 hours per week (including a 30-minute paid lunch break), usually Monday to Friday, for 52 weeks per year. The hours of work are 8 hours per day, which are to be worked flexibly to meet the requirements of the College, including occasional evening and weekend work. The salary is circa £27,358 per annum, dependent on qualifications and experience. The College offers a wide range of benefits including pension, private health insurance, sports and leisure facilities, school fee remission and salary sacrifice schemes. For further information and to apply, please visit https://ardinglycollege.current-vacancies.com/Jobs/Advert/1811942?cid=1755&s=False&t=IT-Helpdesk-Coordinator&l=Haywards-Heath--West-Sussex For further information please contact HR on 01444 893059 or email [email protected]. Closing date: Thursday 5th December 2019, although applications may be considered upon receipt. Interview date: week commencing 9th December 2019. Ardingly College is an independent co-educational boarding and day school for boys and girls aged 2-18, a member of the HMC and a school of the Woodard Corporation. We are committed to safeguarding and promoting the welfare of children. All employees are required to undertake child protection screening appropriate to the post including enhanced DBS checks. -
https://www.cheney.oxon.sch.uk/support-job-vacancies/it-helpdesk-technician/ -
Our good friends in Cygnet IT Services are looking for someone to join their SIMS team, contact me or them directly! MIS Support Officer (SIMS) Full Time, 37.5 Hours per week Cygnet IT Services CIC provides ICT support to schools. We are currently seeking an MIS (Management Information System) Support Officer to join the MIS team. The successful candidate will provide comprehensive support to schools and assist in the day to day use of their Management Information System. An accredited Capita SIMS support team, this role is designed to support Capita SIMS Management Information System. The ideal candidate will have previous knowledge of SIMS, preferably with some experience within the secondary school sector and have the confidence to liaise with customers and offer training. The support role will primarily be responsible for the SIMS system but working as part of the MIS team will also be responsible for the helpdesk support of other MIS products that we work with. Resolving problems via a central help desk, liaising directly with school staff and working with schools to maximise their knowledge and use of their systems. Training will be provided on the MIS systems as required, but it is important to have the ability to work and learn independently. The MIS Support Officer will be based at Grove Park, Carshalton but will be required to travel between sites from time to time. The position offered is full time, 37.5 hours per week. Flexibility will be required as there will be some occasional travel involved along with the requirement to attend customer sites to carry out training. Duties will include: - Helpdesk support for our customers, resolving problems recorded via a central IT Help Desk, - Ensuring helpdesk queries are actioned to meet Service Level Agreement and to ensure that customer have relevant and concise updates and feedback when working on their requests, - Training staff in their MIS usage and preparing training documentation where necessary, - General advice and support to Senior Leadership Teams, Teachers and School Administrative staff in relation to supporting the Management Information System. Skills Required: - Applicants should have previous experience of working with schools and a knowledge of Capita SIMS database system, secondary knowledge would be advantageous, - A knowledge of the pupil Asset MIS would be an advantage but not a necessity, - Ability to take on responsibility and lead on projects, - Willing to continually learn and develop your skills, - Confidence in dealing with customers and ability to run customer training sessions, - Excellent communication skills and the ability to work within a team, - Experience of using versions of Windows and Microsoft products including, Word and Excel are essential, - Applicants must hold a full driving licence and have access to a vehicle as travelling between sites will be required, MIS Support Officer 37.5 hours per week, full time. Salary range £23,000-£26,000 (depending on experience). Including 5% Pension contribution Subject to references and Enhanced DBS checks For further information and a full job description, please contact [email protected] Applications will be reviewed on receipt
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Dear All Apologies for another thread on help desk software, however I’ve been trawling through helpdesk software trials and need to implement a solution urgently. I wondered if anyone out there is using or could recommend help desk software that incorporates scanning of barcodes to log ticket requests against items that have already been added to the database. Currently all our students and teaching staff (approx 1100) are issued with laptops, as you can imagine this keeps us rather busy. Typically are busiest times are during registration, break times and after school where there is a need to log calls quickly and efficiently thus wishing to use bar codes to achieve this. Does anyone have any ideas? Many thanks Richard IT Systems Manager Valley Park Community School
