mamusia66

Thanks Steve. I guess what Fronter is asking my department to do is to have a "proper", as you put it, helpdesk style rather than a FAQ site since this already exists up to a certain extent. What I am trying to establish is whether I'll need teachers to man the help desk (or personnel who can tackle pedagogical questions), or just techies.

Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)

Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)