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Fronter Help Desk

mamusia66

Entry posted by mamusia66

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Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)
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Fronter

Fronter 5

Posted

Hi,

If you would like to contact me directly we would be happy to put you in touch with Local Authorities who have established their own help desk but also to speak to you about the support for Malta as part of the delivery. I will send you a personal message also.

 

Kind Regards

 

Tom Soron

Fronter UK

jdoyle

jdoyle 22,712

Posted

join the Fronter Admin Forum

 

Categories - Fronter Admin Forum

 

I think the point is that Fronter won't accept support calls from all your users directly; you need to collate and prioritise your users requests and then have a single contact who raises the issues with Fronter.

 

John

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