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We are looking for a talented individual to oversee support for Assembly. Until now our support desk has been provided by our colleagues at Ark, who also support systems across the Ark Schools network. But now we’re growing rapidly, it’s time to recruit our own support manager. [h=1]About Assembly[/h]Assembly is a non-profit edtech joint venture from Ark, one of the most successful academy chains in the UK, and the NEON Foundation, who build and invest in transformational digital products. Our mission is to transform the way technology is used for school improvement. We know that when technology is used well, it has the power to transform a school. However, the systems currently used can stifle innovation. Good products are out there, but there are also major gaps, particularly around assessment and system integration. We want to change this by building a platform that helps schools to extend, aggregate and analyse their data. We want to reduce the barriers to building innovative apps, support schools to better understand school performance, and ultimately ensure a better education for students. About the Role We're looking for someone who is highly literate with an engaging customer service manner. Some knowledge of the sector is also desirable: you may have worked as a school data manager, for example, or in a support role for another edtech company. But if you think you’re a standout candidate that ticks all the other boxes, don’t let a lack of experience put you off applying. [h=1] Key responsibilities[/h] Manage our support function (powered by Zendesk). This includes all first and second line interactions from both schools and third-party developers. For example, you may be helping a data manager to configure the Assembly platform for their school, or responding to a developer who has a question about how to use our Platform API. Escalate issues to our dev team where deeper technical expertise is required. Build out our support site (also managed via Zendesk), so that support requests are minimised because high quality support materials (e.g. articles / videos) are available. Troubleshoot issues to assist the development team. This could involve replicating bugs and system errors, or checking that applied fixes are working as expected. Handle ad-hoc project management and administrative support. As a small team, we all muck in with jobs like room booking and task management. Assist with sales conversations with current and potential customers, for example by conducting demonstrations of the Assembly platform. For full details of the role and to apply, visit: https://assembly.homerun.hr/support-manager/en NB. This post is subject to a Disclosure and Barring Service Check [h=1] Timeline[/h]Application closing date: Wed 9 March, noon 1st round interview: Wed 16 March & Fri 18 March 2nd round interview: Mon 21 March & Wed 22 March

Our independent school client is based near Hounslow. The senior school for boys aged 11-18 is partnered with a prep and pre-school for boys aged 3-11 and girls aged 3-7. The school is highly ranked in the independence schools tables for GCSE results in 2016. Along with the school’s academic excellence it also offers a range of extracurricular activities that take advantage of their excellent facilities such as a state of the art 3G all weather football pitch. The school aims to get the best from its pupils academically whilst preparing them for their futures outside of school life. You will be responsible for providing first line support across the school. Working from a help desk, trouble shooting and resolving first line issues and communicating with users via the phone or at their desks. Working on AV devices, desktop hardware, providing toner for printers and updating the asset management system. You will be working within a team escalating issues which you cannot fix. This is an excellent opportunity for someone at the beginning of their career. With a minimum of five GCSE’s and either completed or completing a level 2/3 diploma in IT. Please submit your details to [email protected] asap (closing date is the 14th November)

I am looking for an ICT Support Technician, any question please either PM me or reply to this thread Danes Hill School is an independent preparatory school in Oxshott, Surrey. You will have good communication skills and be proficient in supporting a Microsoft Windows based network. Knowledge of educational environments would be an advantage. Your varied duties will require working closely with teachers, students and administrative staff. Experience/knowledge of ITIL would be an advantage as would exposure to an ITIL compliant helpdesk solution. Closing date for applications is 12pm Monday 22 April 2013 and interviews will be held week commencing Monday 29 April 2013. Danes Hill is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). Full details and application form here: Vacancies - Danes Hill School

We are looking to fill a vacancy for an ICT Service Desk Administrator. The varied role will be office based, with occasional visits to other areas of the school and will primarily involve the logging of support calls to the ICT Helpdesk. The successful candidate will ideally have previous experience working with computer technology in a business and/or education environment. Hours: 30 hours per week, term time only plus 5 days Salary: Scale 3, p14-17, actual salary range £12,000 - £12,843 (FTE £17,073 - £18,273) Closing date: Monday 24 November 2014 Interviews: w/c 24 November 2014 Further details can be found on our school website - I can also answer any questions - just drop me a message.

I think this may get a varied response, however I am just interested in other peoples views & opinions. I am a professional in the ICT industry, and have recently over the last month started support a technician in a school. Only a couple of hours a week and the work generally consists of clearing back logs - the school has been neglected for a couple of YEARS!! The school setup (roughly) is as follows.... Single Network (with Primary & Backup Domain Controller) 200 Workstations (media, music, 4 ICT suites, administration office, and lecture workstations) 700 Users 75 Laptops (for staff) Wi-Fi throughout Exchange mail server What staff structure do you think would be suitable, technicians (full time, part time), management / development leader? who links with senior leadership? A management company is out of the question, for now- yet I'd be interested to hear your views on that too! In the first instance they are looking to maintain current hardware & software, with a view to develop, expand and evolve their ICT usage (for staff & students). Look forward to some discussion around this topic, also any good pointers to helping out (software / other resources).... It's my mission to get them back on track!! Thanks guys!!

Technical Support Specialist – Lightspeed Systems (Europe) Ltd. Location: Shenfield, Essex £18-24 K Ref: lse0027V This position is with a growing software company specialising in network security, supporting customers in North America as well as Europe. This is a second-line technical support position dealing with other IT professionals by phone, email and remote access onto live systems. The position is part of a hard-working, informal team of technical and commercial people who enjoy working with an innovative product in a fast moving sector of the IT industry. Responsibilities for this position include accepting support issues by phone or email, logging issues into support tracking system, assessing support priorities, investigating resolutions, troubleshooting issues with customer, liaising with R&D team, resolving issues in timely fashion, and documenting issues and resolutions. As this is a small, dynamic team other responsibilities may be assigned as needed. Skills necessary for this position include a good understanding of WAN/LAN principles including OSI Layers, Internet Protocols, IP addressing, routing, and other related networking knowledge. Also necessary is a good understanding of network security principles including antivirus, anti-spam, content filters, firewalls, proxies and other related technologies. Advanced skills are needed in installing and configuring Microsoft Windows server and desktop operating systems. Basic understanding is needed of SQL databases, web servers and email; specifically MS SQL, IIS, and Exchange. Other skills welcomed include knowledge of Citrix, Netware, FreeBSD or Mac OS X. Experience required for this position is a minimum two years helping support at least one network with at least 100 PCs in an Active Directory environment. Experience is necessary in installing and configuring MS Windows servers and desktops, as well as supporting them in a live environment. Experience in troubleshooting network related issues is preferred. Experience in planning and managing network infrastructure is desirable but not necessary. Previous experience in educational or public sector environments is prefered. Abilities for this position include excellent communication skills, both verbal and written and using both UK and US English. Communication skills include the ability to convey technical information and instructions to people with differing levels of technical ability and record information clearly for future reference. The ability to analyse and solve problems quickly and independently, as well as prioritise tasks and organise time efficiently is required. The ability to function effectively in a fast paced environment and finish tasks successfully under time constraints is also required. Working conditions will be in an office environment and much of the working day will involve using a headset to talk to customers while using one or more computers to troubleshoot issues and gain remote access to their systems. Flexible working hours may include early morning or evening work and may occasionally require on-call support at weekends. As it is a small team flexible working is managed informally. This is a great opportunity for an IT professional to work at the leading edge of one of the most important aspects of the industry. This role offers the chance to be part of a growing team and deal with a wide range of networks and security issues. Your knowledge and experience will grow in a way very few other roles can offer. Please direct CV’s and covering letters to: [email protected] with Ref: lse0027V in the subject