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Location: Whinfell Forest Village - Cumbria Hours of Work: Full-Time Salary/Hourly Rate: Circa £33,900 per annum Contract Type: Flexible hours over a 4 - week period Closing date: 25 August 2020 IT Support Technician Lead We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across six separate villages located in the UK and Ireland. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE This is an exciting opportunity to join the village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with your team, act as the ‘face of IT’ responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages. HOURS OF WORK You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis. ABOUT YOU Essential requirements: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2nd line IT Support environment Support and extensive trouble shooting ability Desirable requirements: Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions Closing date: 25 August 2020 at 12 Noon 1st interviews to be held: 3 September 2020 2nd interviews to be held: Week commencing 14 September 2020 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Apply here: https://isw.changeworknow.co.uk/centerparcs/vms/e/whinfell_forest/positions/dXTdudzKnm3yRcAA-RqMAL?source=blri-cQrfmJ58IjeNizdWj **APPROVED**

Our SLT are having a rearrange when we move sites and appear to be wanting to move our team of two from a secure (small) office environment that we have at the moment into an open plan area in the new library. We do have the server room and a general store cupboard for the day to day junk that we need to keep and we've wrangled those out of the new building, albeit smaller but manageable. I've got various concerns about this - physical security of assets, GDPR concerns surrounding privacy, confidentiality and commercially sensitive matters that I have to deal with, constant phone calls, difficult calls to suppliers who I am politely giving a dressing down, handling CCTV, the ability to concentrate whilst dealing with complex problems - the list goes on. We have a small workbench area where we do development and faultfinding and quite often have thousands of pounds worth of kit like laptops, chromebooks, cameras and server/network kit out. No ral provision is being made for a development area or work room. I wondered where you were all sited within school and what the pros and cons you have found of your environment are.

Im curious to know how many other techs here work in the SEN field and if so what do you like/dislike about the SEN area and education?

Vacancies - only just advertised today We'll be moving to the new college this summer, with a lot more equipment, hence the requirement for more technicians. The new network will have 100% cisco switches throughout, and we're implementing a cisco VOIP system and cisco managed wireless network. We'll also have control over IP based CCTV systems and door access. This is obviously just a very basic overview. The team currently consists of five members.

I think this may get a varied response, however I am just interested in other peoples views & opinions. I am a professional in the ICT industry, and have recently over the last month started support a technician in a school. Only a couple of hours a week and the work generally consists of clearing back logs - the school has been neglected for a couple of YEARS!! The school setup (roughly) is as follows.... Single Network (with Primary & Backup Domain Controller) 200 Workstations (media, music, 4 ICT suites, administration office, and lecture workstations) 700 Users 75 Laptops (for staff) Wi-Fi throughout Exchange mail server What staff structure do you think would be suitable, technicians (full time, part time), management / development leader? who links with senior leadership? A management company is out of the question, for now- yet I'd be interested to hear your views on that too! In the first instance they are looking to maintain current hardware & software, with a view to develop, expand and evolve their ICT usage (for staff & students). Look forward to some discussion around this topic, also any good pointers to helping out (software / other resources).... It's my mission to get them back on track!! Thanks guys!!

Partnership ICT Technicians – TheHoward Partnership Trust – P100/0314 Up to S5 (£17,928 - £20,961) perannum 36 hours per week/52 weeks We are looking for experienced Technicians to support the ICT provision across our schools. Working as part of the ICT Team you will be sharing information, technical knowledge and project details to provide a comprehensive service. Full details including an application form can be found on our school website www.thehowardpartnership.org. Alternatively to request an application pack or to find ou tmore about any of our roles, please e-mai [email protected]. If you have any questions about this role please call The Partnership Human Resources Department on 01372 455796 ore-mail [email protected] Please note we do not accept CVs. Closing date: Monday 14 April 2014 at midday The Howard Partnership Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share thiscommitment. Employmentis subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS).

Anyone aware of ways that access can be limited on certain applications on Server 2008? I need my technicians to be able to access Active Directory and various other things on the servers like event logs, but there are some things I do not want them accessing like Group Policy, Exchange Management, Sophos Console. I know the obvious thing to do is to tell them not to use the applications but I don't suppose anyone is aware whether you can password applications like this?

Looking for a new challenge and the opportunity to progress with a successful and growing MSP ? Medhurst currently has several exciting opportunities for technical staff, including those who have recently completed an apprenticeship through to experienced Network Managers and Senior Technicians, to join our growing team providing onsite, roaming, or remote support to our schools. Please check our website for more information or contact me directly to discuss. https://medhurst-it.com/pages/careers/ **APPROVED**

ICT Consultant Harlow, Essex £22,000 - £28,000 Turn IT on are looking for an IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust of schools in the Harlow area. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £22,000 - £28,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to over 1,000 schools across the Southeast of England. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’ **APPROVED**

We are a comp with about 1200 pupils with 1nm and 2 technicians -all part time and term time only. I am trying to make a case to have one of these full time but having a hard time. How many techs do other schools employ and are they part or full time?