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GreatFind Recruitment are exclusively working alongside a highly reputable South West London Independent Primary School in search for a Network Officer to join their team. This highly popular and reputable school has achieved fantastic results in recent years and has a high rate of pupil and employee satisfaction. They operate a small to medium sized campus and have an in-house IT team who provide first class support to students and school staff. The new post holder will ideally have 2-3 years experience supporting school networks in a similar capacity and be comfortable with providing day to day technical support to large user bases. Experience in the educational sector is highly desirable for this role. The Network Officer will take overall responsibility for managing and supporting the school’s IT systems, ensuring that they are reliable and that appropriate service levels are maintained. You will gain invaluable experience from senior IT technicians and support staff and enjoy a good level of responsibility and sense of ownership within your role. The School’s innovative approach to learning will ensure you are working on exciting new IT projects - whilst growing and developing within your role. If you are keen to improve, learn and develop, this is a great opportunity for you to join an organisation that is very employee focused. What the role involves: Providing 1st, 2nd and 3rd line support services to staff and pupils and ensuring an accurate incident log and reporting function is maintained Liaising with stakeholders, suppliers and vendors during new project management and technical query resolution Carrying out audits and quality assurance of the IT systems, and reporting findings back to the Director of IT to identify areas for improvement Ensuring all licensing, warranties and documentation is up to date and compliant with legal and IT policy requirements Undergoing up skilling and training as required; whilst also delivering training materials to support staff Coordinating out of hours support for scheduled and emergency scenarios to ensure down time is kept to a minimum Monthly reporting to the IT Director to assess the overall performance of the IT infrastructure Supporting, monitoring, maintaining and managing a wide range of technical systems associated with the School’s IT infrastructure In addition to the above, you will be working closely with the Director of IT and key stakeholders to appropriately specify new systems and services in line with teaching and learning requirements. This fantastic opportunity offers the right candidate a great platform for self-development, whilst also providing a very rewarding level of responsibility within the school. There is a strong ethos and focus on employee satisfaction and progression within the organisation, which is great for candidates who are motivated and ambitious in their work and for those who seeking long-term career prospects. What we identify as the key skills and experience required for the role: Technical: Strong knowledge of current IT best practice, standards, and statutory requirements, particularly within educational environments Good all-round experience with filtered web access, data storage, email services, networked printing, backups, and various software packages used within learning and development VMware Virtualisation experience, including servers, storage and backups Network/IP services experience such as DHCP, DNS, LDAP, wireless, and VPN’s Adept with MS Office Suite and it’s use within education Windows and iOS systems management, software, services and deployment Active Directory infrastructure set up experience Knowledge of Firewalls, filtering and safeguarding within a large user environment Person Specification: Able to strategically analyse complex issues, make informed judgments and take appropriate actions when required Good leadership qualities - able to lead and motivate others in the workplace and ensure a collaborative effort is delivered Strong communication skills - able to discuss and explain technical issues to non-technical users and stakeholders Willing to learn new technologies outside of traditional practice based on the strategic requirements and with a keen interest in evolving hardware technologies and make recommendations on how they should be incorporated into the School Demonstrable awareness concerning safeguarding the welfare of children and young people in the workplace is also important Employment Benefits: 25 Days Annual Leave rising to 30 days after two years’ service. In addition, the site is closed between Christmas and New Year. Free Lunch provided onsite Pension - Employee contributions are 1% and this will rise to 3% in April 2018. The employer contribution is 3%. If you are you interested in applying for the role - submit your application today. This is a rare opportunity to join an outstanding employer in South West London who provides a fantastic work environment for its staff. The benefits include a competitive salary and benefits package to match the skills and experience of the successful candidate and endless training and development opportunities. We anticipate a high level of applications for this sought after post and may contact applicants for a brief telephone interview to discuss your suitability to the role. GreatFind Recruitment is an equal opportunities provider, acting as recruitment partner in relation to this role. Please note, an enhanced DBS check will be required before the appointment of a new post holder. To Apply please send your CV to [email protected] Please feel free to contact me for any additional information. Ravi Patel GreatFind Recruitment Tel - 020 3318 2128 Out of hours - 07904 015757 Email - [email protected] @greatFind we have a number of 1st / 2nd / 3rd Line, Project Engineering and IT Manager roles available within the Education / Corporate Technology sector - contact us for a full list of available job opportunities

Join a friendly IT team with a leading independent school in the Staines area as their new Senior IT Engineer! Our client is offering a salary of £42,000, including free lunches and Great benefits. Role Overview Your responsibilities will include supporting the school's IT and infrastructure, including systems and software, and maintaining networks. Responsibilities: ● Providing daily support to the students, teachers and school support staff across the site. ● Working alongside the Network manager to resolve infrastructure issues and manage IT projects. ● Deployment of end-user hardware and software across the school, including desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals ● Management and support of the school's core infrastructure, data and services within the defined SLA’s. ● Assist with all escalated IT issues in collaboration with the systems manager. Essential Qualifications and Experience: ● Experience working within a similar role - must be education environment based. ● Extensive experience in supporting an IT infrastructure with particular emphasis on end-user devices, support within an educational environment and knowledge of 2nd & 3rd line systems - MS Server, Office 365, VMware, Networking and Firewalls. ● Communication skills across various audiences, including SLTs, teachers, support staff, and students. ● Excellent knowledge of Microsoft Windows operating systems, VMWare, desktop applications and associated hardware such as laptops, desktops, printers and peripherals. ● Excellent verbal and written communication skills. Apply or call today! Message or submit your CV directly to me. Ravi PatelManaging DirectorGreatFind Recruitment Tel - 07904 015757 Email your application CV to - [email protected] For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED**

We are recruiting a 2nd line Service Desk Engineer for a leading IT managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton / Kingston Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: · Provide hardware, software, and peripheral support for workstations and ICT equipment. · Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. · Group Policy GPO. · M365 troubleshooting, ie mail flow issues. · Ability to create new WDS/MDT build images/sequences and add applications. · Working on mini projects. · Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. · Configure email accounts and manage network-wide settings. · Maintaining, updating, and supporting various ICT networks. · Keep management informed about client requests for supplies and products. · Create system-specific projects with open-source software. · Install new PCs & other equipment as necessary. · Provide support to school administrators and users regarding the school's IT systems. · The installation, configuration and maintenance of antivirus software. Requirements: · Experience working in a similar IT Support environment with a school or educational setting. · Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. · Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. · Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. · Excellent communication skills. We will be attending the Bett Show London this week, reach out to me to set up a confidential meeting over a coffee! Apply or call today! Please Note - We have multiple IT Support Technician / Senior Engineering and Network Manager roles open in the West / South West / South East and East London areas - Contact us today to find out more! Permanent and Contract roles available. Ravi Patel Managing Director GreatFind Recruitment Tel- 07904 015757 Email - [email protected] For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED**

Hi, We have exciting opportunities to join our IT Services team and play a key role contributing towards the on-going support, maintenance, design, development and management of our IT Services. We are seeking an experienced 2nd line IT Services Engineer to join our team, to provide an excellent, customer focused service desk. You will be providing up to and including 2nd line support across a wide breadth of services and devices including; network infrastructure, AV equipment, various BYOD’s, client software, CCTV, door access and client hardware. If you have exceptional technical knowledge, communication & interpersonal skills and troubleshooting methodology then please get in touch. This role is based at Cheltenham but will require flexibility and ability to travel to our other sites. We are holding a recruitment fair on the 20th June between 4-7pm, to give you an opportunity to learn more about the role. If you would like to attend this event please find the contact details on our website More information is on our website https://jobs.nationalstar.org/ Drop me a message if you have any questions. Edd Head of IT Services National Star National Star | Realising aspirations of people with disabilities

Hi, We are looking for IT Services Engineers (up to 2nd line) to join our team. We have all year round and term time available. Please look at our website for more information https://jobs.nationalstar.org/vacancies/ Drop me a message if you have any questions. Edd Head of IT Services National Star National Star | Realising aspirations of people with disabilities

We are recruiting for a 2nd Line IT Senior Engineer for a leading Independent School in West London. Your role as will include 1st, 2nd and 3rd Line maintenance and support of the Schools ICT Systems as well as assisting team members. Experience required: Microsoft Server Stack, Virtual servers, VMware, SAN, Networking, Wireless, Firewalls, SCCM. Experience and Knowledge Supporting networks and infrastructure in a 2nd and 3rd capacity. Windows and Apple Mac systems, software and services. Active Directory, Office365., MDMs, Network services, wireless, Windows Servers Salary package - IT Senior Engineer Line Engineer – Up to £35k for the right candidate. Closing Date - Monday 6th May Ideally we are looking for candidates with previous experience working in Schools or in an Education managed service provider. A host of Great benefits on offer. Kindly contact me for full details or submit your application / CV directly to me - [email protected] Ravi Patel GreatFind Recruitment 19 Years Experience working with Schools! Tel - 020 3318 2128 Out of hours - 07904 015757 Email - [email protected] @GreatFind we have a number of 1st / 2nd / 3rd Line, Project Engineering and IT Manager roles available within the Education / Corporate Technology sector - contact us for a full list of available job opportunities For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED**

We have several amazing opportunities with immediate starts across London and Surrounding counties working for credible Technology Providers and Schools open for 1st, 2nd and 3rd Line ICT Engineers. – both perm and contract. Education experience, supporting schools and colleges highly desirable. Salaries all negotiable depending on experience - Up to £40-45k Our lines our open over the weekend so feel free to reach out to me directly in total confidence. All referrals welcome and fees paid 😊 Or Feel free to send me an email and your CV - we can schedule a call for early next week. Email all CVs to [email protected] Feel free to call 07904 015757 for a confidential conversation. www.greatfindrecruitment.com - 19 years experience working in the Schools IT Sector / Specialists in IT Recruitment **APPROVED**

2nd Line Support Technician - Bristol area. We are looking for a proactive and passionate ICT Support Engineer with a strong customer focus. You will be joining an exciting team where you will have high levels of ownership and enjoy a culture of supportiveness and co-operation. You will be receiving circa £3,500 of training during the first year as part of your salary and benefits package. Joskos is one of the UK’s fastest growing education technology businesses and esteemed winner of multiple ICT support awards. Our company prides itself on providing exceptional end to end ICT solutions fit for education businesses. Key Responsibilities: • Providing 2nd Line Technical Support to education sector customers • Remote management and maintenance of client network environments • Reporting / Assisting with Project Work and Implementations • Build key relationships with key technical contacts at client sites and third parties. Requirements: Essential: • Enhanced DBS/CRB cleared or willing to undergo enhanced DBS clearance. • Configuring and managing Active Directory, Group Policy, DNS and DHCP • Good knowledge and/or experience with Server 2008/2012 • Experience in Virtualisation technologies (VMware, HyperV) • Experience with desktop operating systems from Windows XP to Windows 8 • Self-Motivated and accountable with a high attention to detail • Excellent Time Management, and Planning & Control • Excellent written and verbal communication skills, along with the ability to communicate at all levels. Desirable Skills: • Experience in supporting a school network environment or previous experience working in the education sector • Driving licence. *Please note that if you are successful you will be required to satisfy pre-employment screening checks.

We have exciting opportunities to join our IT Services team and play a key role contributing towards the on-going support, maintenance, design, development and management of our IT Services. At National Star we are continuing to expand both our IT services and the geographic locations we serve. To ensure we can deliver exceptional standards of support to all our users, we are seeking to invest in experienced people to join our IT Services team and remain at the forefront of developments in the industry. We are seeking, experienced 2nd line IT Services Engineers to join our existing engineers and telephony technician, to provide an excellent, customer focused service desk. You will be providing up to and including 2nd line support across a wide breadth of services and devices including; network infrastructure, AV equipment, various BYOD’s, client software, CCTV, door access and client hardware. If you have exceptional technical knowledge, communication & interpersonal skills and troubleshooting methodology then please get in touch. This role is based at Cheltenham but will require flexibility and ability to travel to our other sites. The closing date for this position is 22nd June 2016 and interviews will take place week commencing 4th July 2016. Please see our website for more information https://jobs.nationalstar.org/vacancies/ Edd Head of IT Services National Star

Impressive group of schools, all within walking distance, with well-resourced and forward facing IT provision is looking for someone who wants to: Be a crucial part of technical team supporting cutting edge MS technologies including AZURE AD, O365, Sharepoint online, Endpoint manager. Be immersed in the implementation of the next transformative technology like Microsoft Power Apps and Power Automate. Coach and upskill other technical members of staff, work with users in a 3rd line capacity, work for IT support and infrastructure manager and be heavily involved in projects Be part of a significant team with opportunities for growth. Be well looked after with some of the best benefits in the sector (pension up to 25%, free lunches, 33 days leave + Christmas holidays, parking, wellness benefits and sports facilities access) Previous experience of supporting a large a diverse user base, in MS technologies to at least a 2nd line degree essential. This role is onsite but with the occasional chance of home working, experience in education hugely advantageous. Easy commutable from M1, M25 and with quick and direct train links to London and the Midlands

Join this leading school in North London as their new Senior IT Engineer! You must be highly technical and have experience working in school environments for this position. The salary for this opportunity is from £35,000 - £37,000, depending on your experience, plus great benefits including 40 days of holiday, including bank holidays/school shutdown days, free lunch, an excellent pension scheme and lots more! Don’t miss out on this great opportunity. Apply today! Role Overview You will provide 1st, 2nd and 3rd line IT support for hardware and software, system administration, and practical tasks in support of the IT operation and will be the first point of escalation for complex technical challenges faced by the IT Support Team to students, teachers and all school staff across the premises. Responsibilities: · Supporting Service Desk-logged issues and providing support for more advanced problems. · Assisting with the day-to-day running of the IT Service Desk, accurately recording user requests in the service desk system and allocating tickets where appropriate. · Create and maintain effective technical documentation in collaboration with the IT Infrastructure Team. · Assist the senior IT Team with IT issues and trends in IT support and development. · Research and order IT hardware, software, and consumables. · Responsible for maintaining and administering Active Directory, Exchange, and Office 365 services, including Microsoft Teams. · Setting up IT and audio-visual equipment for assemblies, meetings and school events. · Regularly update the school's software library, including OS deployment images. · Assess, diagnose, and resolve computer-related day-to-day problems promptly. Essential Qualifications and Experience: · Experience working in a similar senior IT role within a school environment. · Relevant degree or qualifications. · Extensive knowledge of Windows Active Directory users and computers, Group Policy, DNS, DHCP, Desktop, Server, mobile device hardware/software, Microsoft & Apple desktops, operating systems, applications and cloud technologies. · Strong experience working with cloud-based software. · Good working knowledge of identifying, locating and resolving user problems. · Excellent written and verbal communication skills. Apply today - call 07904 015757 or submit your cv to [email protected] Ravi Patel Managing Director GreatFind Recruitment Tel- 07904 015757 Email CV and application to - [email protected] For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED**

Contract: Permanent - fulltime at 37 hours per week, 52 week per year Salary: Band 4 – up to £25,000 per annum plus excellent benefits Location: Hertfordshire. Currently remote due to Covid-19. Post Covid-19 lockdown restrictions there will be an opportunity to work up to 2 days in the Head Office – Stevenage. Join our enthusiastic and dedicated Service Desk team team as an additional MIS Service Desk Adviser. In this role you will be: responding to and resolving support requests within the relevant Service Levels. supported with continuous professional development and also supported to ensure you have a good understanding of the specific requirements of the MIS solutions we support. Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate. The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. For more information, check out the attached Job Outline and visit the Herts for Learning website. 2nd Line Service Desk Adviser (DMS) - Job Outline.pdf To apply, download and complete the attached application pack HfL Application Forms.zip Closing Date: 30th September 2021 at midnight Telephone Interviews: 11th October 2021 *Interview Date: 18th October 2021 * Interviews are taking place remotely. **APPROVED**

Location: Whinfell Forest Village - Cumbria Hours of Work: Full-Time Salary/Hourly Rate: Circa £33,900 per annum Contract Type: Flexible hours over a 4 - week period Closing date: 25 August 2020 IT Support Technician Lead We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across six separate villages located in the UK and Ireland. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE This is an exciting opportunity to join the village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with your team, act as the ‘face of IT’ responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages. HOURS OF WORK You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis. ABOUT YOU Essential requirements: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2nd line IT Support environment Support and extensive trouble shooting ability Desirable requirements: Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions Closing date: 25 August 2020 at 12 Noon 1st interviews to be held: 3 September 2020 2nd interviews to be held: Week commencing 14 September 2020 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Apply here: https://isw.changeworknow.co.uk/centerparcs/vms/e/whinfell_forest/positions/dXTdudzKnm3yRcAA-RqMAL?source=blri-cQrfmJ58IjeNizdWj **APPROVED**

At Computer Talk, we are looking for a talented and committed 2nd Line Support Technician to join our Core Support Team. You will perform a key role in delivering our outstanding service to schools and business throughout Essex and the South East. You will be involved in all aspects of the service desk offering phone, remote, and on-site support. The ideal candidate will have experience of technical support in the education sector. For over 27 years, Computer Talk have offered tailor-made IT support and solutions to schools and businesses. We believe our personal touch and commitment to outstanding service sets us apart from some of the larger IT providers. The Role Offering support to our customers in the Education, Healthcare and Corporate sectors, via Telephone, Remote Desktop Services and Onsite visits. Provide an exceptional level of customer service for all tickets. Support the first line team on their regular site visits and act as an escalation point for remote work. Ensure that tickets are resolved in a timely manner, adhering to our SLAs. Escalate tickets to the 3rd Line team in line with defined procedure. Liaise with 3rd party supplier/solution providers to address customer tickets. Offer support to the Technical Installation team as required. Skills / Attributes Required Required Technical Good knowledge of Windows OS & Microsoft Office suites Experience using Windows Server 2008r2 / 2012r2 / 2016 Good knowledge of Server Administration Tools including AD/GPO/DNS/DHCP Hyper V & FCM Office 365 Management Experience of physical networks and managed wireless solutions 2 years’ experience in a technical support role Beneficial Technical Exposure to Smoothwall Firewall Knowledge of Rucks Zone Directors and Unleashed Experience with Infortrend SANs Experience troubleshooting VLANs Knowledge of Capita SIMs & FMS MCSA: Windows Server 2012 / 2016 MCSA Office 365 Personal Skills Passionate about customer service Ability to build relationships with colleagues and customers Excellent written and oral communication skills Good organisational skills Self-motivated, calm and focused DBS clearance will be required for this role. Salary negotiable depending on skillset and experience. A full UK driving license and transportation is required for this role. About Us https://www.computertalk.co.uk/ Application To apply for this role, please send your CV to [email protected]. Please feel free to contact me for any additional information by email or on 0208 595 7744

Our independent school client is based near Hounslow. The senior school for boys aged 11-18 is partnered with a prep and pre-school for boys aged 3-11 and girls aged 3-7. The school is highly ranked in the independence schools tables for GCSE results in 2016. Along with the school’s academic excellence it also offers a range of extracurricular activities that take advantage of their excellent facilities such as a state of the art 3G all weather football pitch. The school aims to get the best from its pupils academically whilst preparing them for their futures outside of school life. You will be providing 1st and 2nd line support, communicating with users via the help desk and at their desks, supporting and maintaining all user technology with the junior technician, resolving performance issues and escalating to the senior technician and operations manager. You will be responsible for identifying service improvements, supporting the delivery of new projects and installations. You will support equipment including Windows and Apple Mac. This is an excellent opportunity for someone with a minimum of two years in 1st and 2nd line support. Please send your details to [email protected]

We have an exciting hybrid contract-based opportunity to join a national charity for six months with the chance to go permanent as their new Systems Administrator. This position is based in the City of London and has pay rates equivalent to £40-45k. The contract will be for 6 months with the possibility to move to permanent. Benefits Include - Hybrid Working - 2 - 3days working from home & Possible Progression Into a Permanent Role. Role Overview You will be responsible for offering technical support and assistance for the charity's network and mobile-telecommunications management, core and cloud applications and security. Responsibilities: · Applications and Endpoint protection. · Endpoint security systems protect end-user devices on a network or in the cloud from cybersecurity threats. · Core Network Infrastructure · Scope, design, initiate and execute projects successfully using project-appropriate levels of risk, issue and performance reporting, and lessons learnt/what worked reviews. · Maintaining up-to-date network infrastructure documentation and a comprehensive, easily updateable knowledge base of guidance, solutions, references, and explanations. · You will ensure that there is up-to-date documentation of network infrastructure as well as a comprehensive and easily updateable knowledge base of guidance, solutions, reference and explanations. · Collaborating with colleagues to provide technical expertise whilst identifying opportunities and mitigating risks. Essential Qualifications and Experience: · Experience of working in a Systems Administrator role or similar. · Microsoft certified. · Server Qualification. · Excellent understanding of Microsoft 365 administration. · An understanding of Agile Techniques. · Excellent understanding of GDPR and awareness of how to handle sensitive data. Apply or call today! Message or submit your CV directly to me. Ravi PatelManaging DirectorGreatFind Recruitment Tel - 07904 015757 Email your application CV to - [email protected] For our latest vacancies visit - http://www.greatfindrecruitment.com Follow us on LinkedIn - https://www.linkedin.com/company/greatfind-recruitment/ **APPROVED**

Are you an experienced 2nd / 3rd Line Engineer? Are you happy to join an established IT Managed Service Provider with a list of Education and Corporate Clients they provide overall Services, Solutions and Support to both in the UK. Then this may the next exciting challenge in your career. The role; Based in the Southampton area you will be based in the office working within the Technical Support helpdesk team. To provide 2nd and 3rd line support for all customer services (internal and external) To ensure quality and timely delivery of all support services To provide support during project installations Utilise the Helpdesk System provided to manage all support tickets and tasks Ensure tickets phoned in by clients are logged on the helpdesk Manage your working time effectively Ensure monitoring alerts are investigated and where required logged on the Helpdesk Provide detailed and relevant information on a ticket before escalating Liaise with third party software and service providers where required Comply with ISO Procedures Core Requirements: - Excellent all-round IT-technical knowledge. Windows Server 2003/2008r2/2012r2 installation and administration Active Directory design and administration including Group Policy Network hardware of LANs and WANs including servers, switches, firewalls routers etc. HP and Cisco. Advanced virtualisation (preferably Hyper-V) SAN and NAS technologies (HP preferred) Provide solid 1st to 3rd line support (desktop and infrastructure) Excellent trouble shooting and problem-solving skills Strong documentation and communication skills Desirable: Terminal Services\Remote Desktop in 2003/2008r2/2012r2 MS System Centre Automation in infrastructure management (Advanced PowerShell scripting) Good knowledge with SQL. Exchange Server & Office 365 If you have experience as a 2nd / 3rd Line Engineer with experience around the required technologies, then please do not hesitate to apply for immediate consideration. To Apply please send your CV to [email protected] Please feel free to contact me for any additional information. Ravi Patel GreatFind Recruitment Tel - 020 3318 2128 Out of hours - 07904 015757 Email - [email protected] @greatFind we have a number of 1st / 2nd / 3rd Line, Project Engineering and IT Manager roles available within the Education Technology sector - contact us for a full list of available job opportunities