ICT_Staff

2nd Line Support Technician London Perm Position Immediate start £18,000 - £25,000 Joskos Solutions - ICT Company of the year 2016 Please apply below: Contact details for Joskos Solutions 2nd Line Support Engineer.docx

3rd Line Support Technician - Urgent Start date - ASAP Perm Position London Area £25,000 - £35,000 + Travel + Bonus Joskos Solutions - ICT Company of the year 2016 Please apply below: Contact details for Joskos Solutions 3rd Line Engineer - Advert 140316v2.docx

Contact details for Joskos Solutions

Contact details for Joskos Solutions As a result of continued growth, a fantastic opportunity for a talented 3rd Line Engineer to join our award winning team here at Joskos!

Contact details for Joskos Solutions

Yeah sure, 23k + £3,500 of training during the first year working for Joskos Solutions in the Bristol area covering various secondary schools. Immediate start

2nd Line Support Technician - Bristol area. We are looking for a proactive and passionate ICT Support Engineer with a strong customer focus. You will be joining an exciting team where you will have high levels of ownership and enjoy a culture of supportiveness and co-operation. You will be receiving circa £3,500 of training during the first year as part of your salary and benefits package. Joskos is one of the UK’s fastest growing education technology businesses and esteemed winner of multiple ICT support awards. Our company prides itself on providing exceptional end to end ICT solutions fit for education businesses. Key Responsibilities: • Providing 2nd Line Technical Support to education sector customers • Remote management and maintenance of client network environments • Reporting / Assisting with Project Work and Implementations • Build key relationships with key technical contacts at client sites and third parties. Requirements: Essential: • Enhanced DBS/CRB cleared or willing to undergo enhanced DBS clearance. • Configuring and managing Active Directory, Group Policy, DNS and DHCP • Good knowledge and/or experience with Server 2008/2012 • Experience in Virtualisation technologies (VMware, HyperV) • Experience with desktop operating systems from Windows XP to Windows 8 • Self-Motivated and accountable with a high attention to detail • Excellent Time Management, and Planning & Control • Excellent written and verbal communication skills, along with the ability to communicate at all levels. Desirable Skills: • Experience in supporting a school network environment or previous experience working in the education sector • Driving licence. *Please note that if you are successful you will be required to satisfy pre-employment screening checks.

Hi, The school is in Walthamstow, apologies for not clarifying! Please submit your CVs to me directly if you are interested in the position. Regards,

ICT NETWORK MANAGER - SEN SCHOOL JOB TITLE: ICT Systems & Network Manager LOCATION: London TYPE: Permanent/Full Time Managed Services SALARY : £30k-£35k (based on experience) REPORTING TO: Joskos Service Delivery Manager CLOSING DATE: 10th June 2014 PURPOSE Introduction:- We are looking for an experienced and enthusiastic person to lead, manage and support all technical aspects of curriculum and administrative ICT within the school, keeping the school at the forefront of ICT. The school caters for children with complex needs, so this candidate will need be compassionate to the needs of these special kids. To support learning by:- Playing a key role in the strategic leadership of ICT throughout the school, reporting to and liaising with Joskos and school management. Developing and implementing a shared vision with school management as to how ICT resources can enhance both teaching and learning and management activities. Management of all network, server and wireless infrastructure upgrade projects in line with Joskos methodology. Managing the school’s ICT systems, services and resources and ensure the integrity of all school data. Liaise with Joskos ICT Consultants to ensure the school keeps up to date with changes in technology and investigate how these technologies might be used to support learning. PERSONAL SPECIFICATION Qualifications & Experience 1. A university degree in Computer Science or related subject will be an advantage. 2. Qualifications such as MCSE, MCSA or MCITP, ITIL and VMWare would be highly beneficial towards your application 3. Experience of working in ICT support for a school environment is essential. 4. In-depth knowledge of ICT networks, switching infrastructure, various server operating systems, backup, email, antivirus and other server and network management systems. General Commitment In working calmly, carefully and quickly under pressure In communicating effectively orally and in writing, including confidence in public speaking In dealing courteously and effectively with adolescents, children with complex needs and adults. Other requirements: Be aware of and comply with policies and procedures relating to child protection, equal opportunities, behaviour for learning, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person. Contribute to the overall ethos/work/aims of the school. To keep abreast of wider ICT developments which may impact on the teaching, learning and administration of the school and advise the school’s management team accordingly. To be flexible and work according to needs which may involve assisting other areas of the school. MAIN DUTIES AND RESPONSIBILITIES Systems and Services To manage, develop and document the curriculum and administrative ICT systems within the school: servers, hardware, operating systems, network infrastructure and software applications. To have knowledge and understanding of Health & Safety, software; licensing, data protection and other legislation that relates to ICT. To test and evaluate new ICT systems (software and hardware) and make product recommendations to school management in line with Joskos ICT strategies. To co-ordinate the configuration of new and existing hardware and software. To co-ordinate the regular and systematic routine maintenance of servers, workstations and network infrastructure so as to maximise their life expectancy, functionality, security and ensure Health and Safety standards are met. To ensure the regular & systematic backup of data and recovery of systems data. To ensure that the school’s computer networks are secure and protected. To investigate reported faults, maintain records of faults and the undertaking of minor repair work where appropriate or operate agreed procedures should third party repair be required. To manage Internet and email provision. In conjunction with the MIS Service Provider, ensure that the school's MIS system is operating securely and efficiently. To assist in the development of the school’s managed learning environment, intranet and website, ensuring information is updated effectively and overseeing the technical management of these systems. To be responsible for the administration and maintenance of Digital Signage systems. To manage the maintenance and installation of all interactive whiteboard systems within the school and associated hardware and services. To ensure that the school’s hardware and software comply with relevant legislation and regulations. To ensure the operating systems installed are protected through the use of suitable anti-virus software and operating system patches. To provide training and support in the effective use of relevant hardware and software in use within the school. Resources To draw up plans and specifications for the purchase of computing equipment and software and to design and specify what is practically possible and affordable within the school’s current and future ICT development plans, ensuring best value. To ensure that all ICT assets are appropriately recorded and accounted for on the asset register including software licences and all tangible assets are security marked. To oversee the installation of all computing and networking equipment. External liaison and Work scheduling: Liaise with Joskos and other 3rd party companies for works relating to ICT, ensuring technical specifications are compiled. Manage and direct actions and work of suppliers relating to ICT and/or associated works inside and outside warranty periods. In conjunction with school management, sensitively and logically schedule all ICT associated work to ensure minimum disruption to network services. Ensuring the work of all external providers is carried out to an agreed high standard. Leadership and Management To provide strategic advice on the management of ICT across the school and ensuring that structures and resources meet the school’s curriculum and administration needs. To operationally manage the ICT Technician, prioritising and overseeing his work on a daily basis to meet long term strategic objectives. To develop, implement and maintain the school’s ICT policy and procedures in consultation with Joskos and school management. To liaise with Joskos for the procurement of all ICT hardware and software for the school, ensuring compliance with the School’s Finance Policy. Keeping a log of all technical faults via the Joskos Service Desk system already in place. We are a listening company and welcome individuals who proactively make suggestions on how we can continually improve our services and technical offering. If you are reading this vacancy and want to join a phenomenal, energetic and well-respected IT services player, then you should apply for this position. Apply now: Submit your CV and cover letter to [email protected]. Closing date: 10th June 2014 Joskos Solutions is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Joskos Solutions is an industry-leading, London-based IT Company, awarded the highly-coveted 2012 BETT Award in the ‘ICT Service and Support Provider’ category. This prestigious accolade places Joskos at the top of the list for best service providers to UK schools. In addition, Joskos Solutions is one of a select number of companies which is an Approved Supplier under the Department for Education’s ICT Services Framework. Position: 3rd Line Support - Technical Account Manager Reporting to: Head of Service Delivery Company: Joskos Group Location: HQ: Highgate London and Client Sites Salary: £30,000-£40,000 per annum (based on experience) Objective To provide 3rd line technical support to clients within the Education sector, as well as project surveys for new bids and tenders. The ideal candidate will be an experienced 3rd line Support Engineer with excellent understanding of Infrastructure. You will be able to implement and support Windows platforms, virtualisation, network and storage infrastructures. Excellent command of Firewalls, Switches and routers configuration and support. Deal with escalated 2nd line support issues across our portfolio of supported schools. Understanding the business needs and address possible IT issues before they become a problem. Responsibilities/Key Duties · Liaise with key customers on long term ICT strategy · Document customer expectations for short/long term ICT strategy for existing and future school projects · Manage and develop 2nd Line support engineers and review workload with site reports in accordance to ICT strategy · Document and spec ICT solutions for future bids · Assist Sales team with proposals and provide technical guidance · Manage and review internal company network · Assist Service Desk in internal Incident management o Resolve Problems and complex Change Requests o Provide guidance on best practice · Provide support and guidance to on-site engineers o 3rd line escalation for technical issues o Direct reporting for selected engineers Key Skills: · Proven ability to troubleshoot and maintain a variety of Windows Server OS's: 2003 -2008 R2 – 2012 is essential · Active Directory – set up and troubleshooting all aspects of AD/GPO across different infrastructures · Virtualisation - Good understanding of the virtualization concepts with working knowledge of VMware ideally ESX 4.0 and above · Exchange - full support for Exchange 2003, 2007 and 2010 · You will have a strong knowledge of Microsoft Client Operating System environments, and have proficient PC problem solving skills · Migration of Windows servers to Server 2008/2012, virtual server configuration · Experience in compiling technical spec documentation including use of Visio diagrams · Experience in Dell server, networking and storage systems · Qualifications such as MCSE, MCSA or MCITP, ITIL and VMWare would be highly beneficial towards your application · Previous knowledge or experience within the education sector or school sector would be beneficial Personal Requirements: · Professional, customer service minded • Solutions oriented with good problem solving skills • Attention to detail • Proactive and take initiative • Team player • Self-motivated • Hands on approach • Flexible approach NB: The applicant should have a full, clean UK driving licence and will be required to complete a CRB check application Other information & Company Overview The Joskos Group has strong and promising growth plans for 2013/2014 and has already started the year celebrating a number of high profile successes, including being awarded a number of tenders and more recently the position as sole supplier on a framework to supply ICT services and support to the a group of Free Schools which will be opening around the UK over the next 4 years. We are a listening company and welcome individuals who proactively make suggestions on how we can continually improve our services and technical offerings. If you are reading this vacancy and want to join a fast-paced, energetic and well-respected IT services player, then you should apply for this position. Please send your CV and Cover Letter to [email protected].

Hi, This will initially be a 3-month contract leading to permanent. We're looking for an immediate starter but this can be negotiated. Thanks,

Hi James, Please send your Cover Letter and CV to [email protected]. Many thanks!

Technical Engineers - 2nd Line Level - Immediate Starters - At Various Locations We work in schools in various parts of the UK including London, Ipswich, Bristol, Birmingham, Leicester and the need for ICT Support Engineers is growing. Overview: We are an industry-leading, London-based IT Solutions and Service Provider, solely dedicated to the Education Sector. Having been awarded the highly-coveted 2012 BETT Award for the ‘ICT Service and Support provider’ category places us at the top of the list for best service providers to UK schools. We are currently looking for enthusiastic and motivated Technical Engineers (who are immediately available) to support their team and clients in the following areas: Technical Engineer – 2nd line level to support London borough schools Technical Engineer – 2nd line level, must live in Ipswich/Colchester/Chelmsford area Technical Engineer – 2nd Line Level, must live in High Wycombe/Bristol/M4 Corridor Job Role: · Provide 2nd Line Technical Support · Remote management and maintenance of client network environments · Reporting / Assisting with Project Work and Implementations Essential: · MCDST / MCSA / MCSE / MCITP 2008 Certified · Able to configure and manage network infrastructure services such as DNS and DHCP · Good knowledge and/or experience with 2003 & 2008 Server, Virtualisaton · Experience with desktop operating systems from Windows XP to Windows 8 · Full Clean UK Driving Licence · DBS/CRB cleared Desirable Skills: · Experience in supporting a school network environment · Passionate about technology · Build key relationships with key technical contacts at client sites and third parties · Self-Motivated, Accountable · Attention to Detail · Time Management, Planning & Control · Excellent written and verbal communication skills, coupled with the ability to communicate at all levels. · Excellent communicator The ideal candidate will also have drive, ambition, hunger and high levels of ownership and should be available to start immediately. Other information & Company Overview Our organisation has strong and promising growth plans for 2013 and has already started the year celebrating a number of high profile successes, including being awarded a number of tenders and more recently, the position as sole supplier on a framework to supply ICT services and support to the group of Free Schools which will be opening around the UK over the next 4 years. If you are reading this vacancy and want to join a fast-paced, energetic and well-respected IT services player, then you should apply for this position. Send your Cover Letter and CV to [email protected] with the subject line: 2nd Line Engineers - (your location)