JoeSheehan

We are still looking for candidates - please apply if interested

At Computer Talk, we are looking for a talented and committed 2nd Line Support Technician to join our Core Support Team. You will perform a key role in delivering our outstanding service to schools and business throughout Essex and the South East. You will be involved in all aspects of the service desk offering phone, remote, and on-site support. The ideal candidate will have experience of technical support in the education sector. For over 27 years, Computer Talk have offered tailor-made IT support and solutions to schools and businesses. We believe our personal touch and commitment to outstanding service sets us apart from some of the larger IT providers. The Role Offering support to our customers in the Education, Healthcare and Corporate sectors, via Telephone, Remote Desktop Services and Onsite visits. Provide an exceptional level of customer service for all tickets. Support the first line team on their regular site visits and act as an escalation point for remote work. Ensure that tickets are resolved in a timely manner, adhering to our SLAs. Escalate tickets to the 3rd Line team in line with defined procedure. Liaise with 3rd party supplier/solution providers to address customer tickets. Offer support to the Technical Installation team as required. Skills / Attributes Required Required Technical Good knowledge of Windows OS & Microsoft Office suites Experience using Windows Server 2008r2 / 2012r2 / 2016 Good knowledge of Server Administration Tools including AD/GPO/DNS/DHCP Hyper V & FCM Office 365 Management Experience of physical networks and managed wireless solutions 2 years’ experience in a technical support role Beneficial Technical Exposure to Smoothwall Firewall Knowledge of Rucks Zone Directors and Unleashed Experience with Infortrend SANs Experience troubleshooting VLANs Knowledge of Capita SIMs & FMS MCSA: Windows Server 2012 / 2016 MCSA Office 365 Personal Skills Passionate about customer service Ability to build relationships with colleagues and customers Excellent written and oral communication skills Good organisational skills Self-motivated, calm and focused DBS clearance will be required for this role. Salary negotiable depending on skillset and experience. A full UK driving license and transportation is required for this role. About Us https://www.computertalk.co.uk/ Application To apply for this role, please send your CV to [email protected]. Please feel free to contact me for any additional information by email or on 0208 595 7744

We are still looking for candidates - please apply if interested

The Opportunity Joining an energetic and proactive Multi-Service Provider based in Greater London, providing technical support and installations to the Educational, Healthcare and Corporate sectors. This is primarily a field engineer role, with great developmental opportunities, working with schools in Essex and in North East London boroughs. Job Overview Providing 1st line Windows on-site and remote technical support to customers, assisting them with hardware and software issues via phone, email, remote tools or in person. Duties and Responsibilities: Provide technical support; answering support queries either onsite or via phone or helpdesk Provide a high degree of customer service for all support queries Take ownership of problems and be proactive when dealing with tickets Log all tickets in the helpdesk and maintain full documentation Respond to customer requests and assist them with hardware or software problems Log and address any software or hardware problems detected while on site Allocate more complex tickets to the relevant senior technicians Liaise with 3rd party supplier/solution providers to address customer tickets Skills / Attributes Required: Full UK driving licence and mode of transport At least one year experience in a first line support role Strong knowledge of Microsoft operating systems Knowledge of network fundamentals Exposure to Microsoft Server and user management consoles Excellent telephone manner, face to face communication and written skills Good time management and ability to multitask Beneficial - MCP certification DBS clearance will be required for this role. About Us https://www.computertalk.co.uk/ Application To apply for this role, please send your CV to [email protected]. Please feel free to contact me for any additional information by email or on 0208 595 7744