Center_Parcs

[h=3]IT Support Technician[/h] Location: Longford Forest - Ireland Hours of Work: Full-Time Salary/Hourly Rate: Circa €33,400 per annum Contract Type: Flexible hours over a 4 - week period Closing date: 01 September 2020 [h=1]IT Support Technician[/h] We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round. ABOUT THE ROLE In this role, you will be the ‘Face of IT’, responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the UK Villages. ABOUT YOU Essential requirements: Proven and strong record in 2nd line IT Support environment Excellent communicator with a Customer Focused approach Thorough understanding of ICT, including ; PC’s, Laptops, tablet devices, IP Telephony, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Ability to extensively troubleshoot and document knowledge and processes A full driving licence Located within driving distance of the site – for ‘call-out’ duties Desirable requirements: Articulate and methodical approach to IT Support Industry recognised Service Desk, Network, CompTIA or Microsoft qualifications Experience of Desktop management and Desktop deployment tools Experience of a tiered IT support service with first, second and third line HOURS OF WORK You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. Your shifts will be allocated across a 3 week rolling rota, between the hours of 8am and 6:30pm. You will also be required to work 1 weekend in 3 and participate in the out of hours on-call rota. As our village is open 365 days of the year, your working hours may include working bank holidays and during Christmas and/or New Year on a rota basis. THE BENEFITS Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few: Management / staff bonus scheme Reward & recognition scheme Free use of on-site leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets An employee assistance programme providing support on financial, health and legal matters Comprehensive ICT training and certification routes for careers progression If this sounds like your ideal job, then we’d love to see your application. Closing date: 1 September 2020 at 12 Noon 1st Interviews to be held: Week commencing 31 August 2020 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. https://isw.changeworknow.co.uk/centerparcs/vms/e/longford_forest_ireland/positions/dnwE07bpDg8lg2a0eXzuD0?source=blri-cQrfmJ58IjeNizdWj **APPROVED**

Location: Whinfell Forest Village - Cumbria Hours of Work: Full-Time Salary/Hourly Rate: Circa £33,900 per annum Contract Type: Flexible hours over a 4 - week period Closing date: 25 August 2020 IT Support Technician Lead We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across six separate villages located in the UK and Ireland. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE This is an exciting opportunity to join the village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with your team, act as the ‘face of IT’ responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages. HOURS OF WORK You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. As our Village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis. ABOUT YOU Essential requirements: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2nd line IT Support environment Support and extensive trouble shooting ability Desirable requirements: Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions Closing date: 25 August 2020 at 12 Noon 1st interviews to be held: 3 September 2020 2nd interviews to be held: Week commencing 14 September 2020 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. Apply here: https://isw.changeworknow.co.uk/centerparcs/vms/e/whinfell_forest/positions/dXTdudzKnm3yRcAA-RqMAL?source=blri-cQrfmJ58IjeNizdWj **APPROVED**

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment. Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs villages and Head Office, working to create memorable experiences for families in beautiful forest locations. [h=1]IT QA Tester[/h] Head Office - Nottinghamshire Full-Time | Up to £23,500 per annum dependent upon experience and qualifications ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets ABOUT THE ROLE We are looking for an enthusiastic team player to join our Head Office IT QA test team. Reporting to the QA Test Manager, you will work closely with the QA team to find bugs, execute test plans, log and write up reports and provide support for the team. You will be responsible for being the main application level testing resource for all digital and business applications during release, projects and other system changes, so you’ll need to be able to demonstrate excellent time management and prioritisation skills. The core function of this role is to ensure the production application environments are as bug and issue free as possible and that live systems are performing to an expected documented standard. Excellent verbal and written communication skills are required as you will provide updates to the management team and key stakeholders and also be working with 3rd party vendors. The ideal candidate will have previous experience of working in a commercial testing environment plus a working knowledge of testing applications across different browsers and mobile devices. An ISEB qualification would be highly desirable. HOURS OF WORK You will be contracted to work 150 hours per 4 week period. Normal Head Office working hours are 9am to 5pm Monday to Friday, however flexibility will be required as test plans and coverage reports will be required out of normal working hours. ABOUT YOU Essential requirements: Very high attention to detail at all times Excellent verbal and written communication skills including the ability to work effectively with 3rd party vendors Previous experience working within IT or relevant IT qualifications (preferably ISTQB Foundation Certification) Time management and ability to work to strict deadlines Experienced user of Microsoft Office Packages Desirable requirements: Previous experience working within a commercial testing environment including exposure to test automation, Jira, Zephyr or other testing applications Knowledge or experience of DataWareHouse / Database Design and Architecture and interrogation of these databases Strong SQL knowledge: to review TSQL Code as well as using SQL to interrogate data Knowledge or experience of NoSQL databases / Big Data platforms, Data and Visualisation tools e.g. QlikView Working in an eCommerce and application based environment with HTML and across different browsers and mobile devices Closing date: 25 June 2019 at 12 Noon 1st Interviews to be held: 1, 2 & 5 July 2019 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. To APPLY, please email your cv and a covering statement, detailing the job title you are applying for, to THIS email address. **APPROVED**

IT Support Technician – Ballymahon, Ireland - €32,600 per annum A short break at Center Parcs allows families to create their own experience, where they are free to do as much or as little as they like. In 2019, we’re bringing our unique and unrivalled family short breaks to Longford Forest in The Midlands region of Ireland. Set in hundreds of acres of beautiful forest, our new Center Parcs village – Longford Forest - will welcome 250,000 guests each year, providing the very best facilities and activities. To transform our vision into a reality, we’re looking for an incredible and unstoppable team of more than 1,000 employees – and this is a unique opportunity to be involved from the start. IT Support Technician Center Parcs Ireland, Longford Forest – Ballymahon Hours of Work: Full-Time Salary/Hourly Rate: €32,600 per annum Closing date: 23 April 2019 ABOUT THE ROLE In this role, you will be the ‘Face of IT’, responsible for delivering first class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the UK Villages. The role will differ initially to when the resort is open and fully operational so flexibility, adaptability and a willingness to help out as required are key requirements. ABOUT YOU Essential requirements: Proven and strong record in 2nd line IT Support environment Excellent communicator with a Customer Focused approach Thorough understanding of ICT, including ; PC’s, Laptops, tablet devices, IP Telephony, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Ability to extensively troubleshoot and document knowledge and processes A full driving licence Located within driving distance of the site – for ‘call-out’ duties Desirable requirements: Articulate and methodical approach to IT Support Industry recognised Service Desk, Network, CompTIA or Microsoft qualifications Experience of Desktop management and Desktop deployment tools Experience of a tiered IT support service with first, second and third line HOURS OF WORK You will be contracted to work 150 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. Once the village is operational your shifts will be allocated across a 3 week rolling rota, between the hours of 8am and 8:30pm. You will also participate in the out of hours on-call rota. For example; Week 1 Monday to Friday, 8am-4:30pm Week 2 Monday to Friday, 12pm-8:30pm, Saturday and Sunday 9am-5:30pm (Week includes on-call) Week 3 Wednesday to Friday, 9am-5:30pm As our village is open 365 days of the year, your working hours may include working weekends, bank holidays and during Christmas and/or New Year on a rota basis. THE BENEFITS Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few: Annual profit share scheme Contributed pension scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets Comprehensive ICT training and certification routes for careers progression If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application. Simply click this link and you'll be redirected to our careers website to complete your application: https://isw.changeworknow.co.uk/centerparcs/vms/e/longford_forest_ireland/positions/bojbYwr8rj25ZJaCL9U9NT?source=blri-cQrfmJ58IjeNizdWj Closing date: 23 April 2019 at 12 Noon 1st Interviews to be held: 9 May 2019 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. **APPROVED**

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations. ABOUT THE BENEFITS Annual profit share/management bonus Staff Reward Scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets IT Support Technician Lead Longleat Forest, Warminster - Wiltshire Circa £33,200 per annum + 13% bonus This is an exciting opportunity to join the Village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with your team, act as the ‘face of IT’ responsible for delivering first-class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1stline support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages. HOURS OF WORK You will be contracted to work 160 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. As our Village is open 365 days of the year, your working hours may include weekends, public / bank holidays and during Christmas and/or New Year on a rota basis.You will also participate in the out of hours on call rota. ABOUT YOU Essential requirements: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2nd line IT Support environment Support and extensive trouble shooting ability Desirable requirements: Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions Closing date: 19 February 2019 at 12 Noon 1st interviews to be held: 27 February 2019 Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged. To apply for this role, visit: https://isw.changeworknow.co.uk/centerparcs/vms/e/longleat_forest/positions/bltuxsN-zaoB72LqoB2etv?source=blri-cQrfmJ58IjeNizdWj Alternatively, email: [email protected] with your application letter. Closing date for receipt of applications: 19 February 2019. **APPROVED**

A short break at Center Parcs allows families to create their own experience, where they are free to do as much or as little as they like. In 2019, we’re bringing our unique and unrivalled family short breaks to Longford Forest in The Midlands region of Ireland. Set in hundreds of acres of beautiful forest, our new Center Parcs village – Longford Forest - will welcome 250,000 guests each year, providing the very best facilities and activities. To transform our vision into a reality, we’re looking for an incredible and unstoppable team of more than 1,000 employees – and this is a unique opportunity to be involved from the start. IT Support Technician Longford Forest, Ballymahon Full-time | €32,600 per annum + amazing benefits In this role, you will be the ‘Face of IT’, responsible for delivering first-class IT support to both our guests and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops, working alongside the Head Office team, configuration and ongoing support for mobile devices, back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the UK Villages. The role will differ initially to when the resort is open and fully operational so flexibility, adaptability and a willingness to help out as required are key requirements. ABOUT YOU Essential requirements: Proven and strong record in 2nd line IT Support environment Excellent communicator with a customer focused approach Thorough understanding of ICT, including; PC’s, laptops, tablet devices, IP telephony, PC applications, EPOS handhelds, infrastructure Wi-Fi Ability to extensively troubleshoot and document knowledge and processes A full driving licence Located within driving distance of Longford Forest – for ‘call-out’ duties Desirable requirements: Articulate and methodical approach to IT Support Industry recognised Service Desk, Network, CompTIA or Microsoft qualifications Experience of Desktop management and Desktop deployment tools Experience of a tiered IT support service with first, second and third line HOURS OF WORK You will be contracted to work 150 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. During the pre-opening period it is anticipated that your hours of work will generally be Monday – Friday office hours. Once the village is operational your shifts will be allocated across a 3 week rolling rota, between the hours of 8am and 8:30pm. You will also participate in the out of hours on- call rota. For example; Week 1 Monday to Friday, 8am-4:30pm Week 2 Monday to Friday, 12pm-8:30pm, Saturday and Sunday 9am-5:30pm (Week includes on-call) Week 3 Wednesday to Friday, 9am-5:30pm As our village is open 365 days of the year, your working hours may include working weekends, bank holidays and during Christmas and/or New Year on a rota basis. THE BENEFITS Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few: Annual profit share scheme Contributed pension scheme Free use of leisure facilities Discounted Center Parcs breaks 20% discount in restaurant and retail outlets Comprehensive ICT training and certification routes for careers progression If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application. Simply click the link below and you'll be redirected to our careers website. https://isw.changeworknow.co.uk/centerparcs/vms/e/longford_forest_ireland/positions/d0wylV9IHdFP3VRvKAzU6i?source=blri-cQrfmJ58IjeNizdWj Closing date: 29 January 2019 at 12 Noon 1st Interviews to be held: 11 and 12 February in Longford Town Centre **APPROVED**