Joythi

Contract: Permanent Hours: 37 hours per week, 52 weeks per year [h=1]Salary: Band 3 – Starting at FTE £21,028 per annum. [/h][h=1]Location: Hybrid working consisting of remote working and occasional visits to the Head Office in Stevenage as required to business needs. Flexibility required for initial four-week training.[/h]An exciting opportunity has arisen in our Service Desk team for a Technical Service Desk Analyst 1st line to provide technical support to our school customers and work in collaboration with the Service Desk team. This role is the perfect opportunity to develop your skills with a view to progressing into a Technical 2nd Line Analyst role in the future. What's in store? · A comprehensive induction programme to prepare you for your role. · Training provided by accredited coaches helping you to learn all things technology related for schools and settings. · A hybrid work environment where you are continually learning and supported technically to fulfil your potential. · We really live our company values and ensure that each of our team members feels appreciated, respected and part of a supportive team. · We love to invest in our own talent and your development is just one of the things we are passionate about at HFL. What's the job like? This is a Monday – Friday role with no shifts! As a Technical Service Desk 1st Line Analyst at HFL you become part of the wider school family, building trusted relationships with customers and colleagues, and working collaboratively within the team to provide an outstanding service. you will manage customers’ expectations ensuring that tickets are logged, progressed, and resolved in a timely manner, that they’re also kept up to date on the status of their outstanding tickets in line with agreed Service Level Agreements (SLAs). The perks… · Opportunities to support maintenance work during school holiday periods. · 28 days paid annual leave (rising to 31 days after 5 years’ service). · Industry-recognised qualifications to boost your employability and promotability. · 10% employer contributory pension scheme. · Annual performance bonus (dependent on business profitability). · HFL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more. · Regular social events. · Continued support to help you fulfil your potential - you'll keep advancing your technical skills throughout your career. What we need from you… · Experience in working in an IT support role. · Key Interest in IT. · Confident and professional telephone manor. · Willingness to learn and self-develop. · Enthusiasm, passion and a willingness to learn and develop new skills and technologies. · Excellent communication skills to deliver an outstanding service. · Someone who can work as part of a team but independently too. · A positive and proactive attitude. · Committed to providing a great customer service experience. Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Ryan Avis who would be happy to chat to you on 01438 544462 or email [email protected] To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions: Tell us what interests you about a career in technology and what are your career aspirations? List which technologies have you used either in a work or personal capacity. Tell us about an occasion when you had to meet a timescale or priority either in a work or personal capacity. Detail what actions you took and what were the outcomes? As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms. For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you. This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Interview Process: Stage 1 – 15-minute Screening interview via Microsoft Teams. Stage 2 – 1 hour in person interview at Robertson House, Stevenage. We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this. HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

Contract: Permanent Hours: Fulltime at 37 hours per week, 52 weeks per year [h=1]Salary: Band 4 – FTE £30,000-£35,000 p.a. plus excellent benefits[/h][h=1]Location: Hybrid working consisting of remote working, flexibility required to work across educational settings in Hertfordshire and neighbouring counties, along with occasional visits to Robertson House, Stevenage as required.[/h]Join our enthusiastic and dedicated Technology in Schools team as an IT Solutions Engineer. In this role you will be: · working alongside passionate technologists · supporting hundreds of schools by integrating both cloud and server-based solutions. · empowered to work directly with schools shaping requirements, design, configuration, and project implementations. · trouble shooting and fixing technical issues. · willing to learn new technical skills on an ongoing basis to support self-development. Schools are likely to want to work in a hybrid manner so you will need to adapt your communication and working style accordingly. You’ll also need some experience either supporting or implementing server-based or cloud-based technology solutions. If you’re proactive, great at overcoming technical challenges, and want to be one of our solutions engineers, we’d love to hear from you. Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. Benefits: A generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more. Would you like to know more information about this opportunity? If so, further information can be found in the job outline HFL1510 on our website: Job vacancy: IT Solutions Engineer (hfleducation.org) You can also contact Stephen King via email [email protected] who would be happy to discuss the role with you further. To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions: 1. What most interests you about this role? 2. What technical skills and/or experience do you have that you feel is most suited to this role? 3. Tell us about an IT project that you have worked on that you are you most proud of, what contribution did you made and what was the outcome? As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms. For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you. This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Closing date: Friday 13th October at midday. Interview Process: Stage 1 – Telephone interview (approximately 45 minutes) on Thursday 19th October. Stage 2 – 1 hour in person interview at Robertson House, Stevenage on Tuesday 31st October. We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this. HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like. **APPROVED**

Contract: Permanent, Fulltime at 37 hours per week, 52 weeks per year Salary: FTE £30,000-£35,000 p.a. plus excellent benefits Location: Hybrid working consisting of remote working, flexibility required to work across educational settings in Hertfordshire and neighbouring counties, along with occasional visits to Robertson House, Stevenage. Join our enthusiastic and dedicated Technology in Schools team as a Solutions Engineer. In this role you will be: working alongside passionate technologists supporting hundreds of schools by integrating both cloud and server-based solutions. empowered to work directly with schools shaping requirements, design, configuration, and project implementations. trouble shooting and fixing complex technical issues. willing to learn new technical skills on an ongoing basis. The ideal candidate will have: Knowledge and experience of Microsoft 365 | Azure Endpoint | SharePoint. Experience of Google G Suite, including migration and management. Experience of Windows Server and Windows Desktop. Advanced problem solving and troubleshooting skills. A passion for innovation and new technologies. Excellent interpersonal and strong communications skills. Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HFL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more Click here to view the additional benefits: HfL Benefits 2022.pdf For more information, check out the Solutions Engineer Job Outline HFL151~1.PDF and visit the HFL Website. To apply, email [email protected] a detailed CV along with a cover letter to include responses to the following questions: 1. What most interests you about this role? 2. What technical skills and/or experience do you have that you feel is most suited to this role? 3. Tell us about an IT project that you have worked on that you are you most proud of, and your contribution to it? As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms. This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Interview Process: Stage 1 – Telephone interview. Stage 2 – 1 hour in person interview at Robertson House, Stevenage. HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: Permanent - 37 hours per week Mon - Fri, 52 week per year Salary: Between £19,000 - £21,000 per annum plus excellent benefits We're looking for passionate techies - whether you've studied tech, got tech knowledge or simply want to get a start in the industry. We love to invest in our own talent and some of our senior managers started in this exact role! What's the job like? As an IT Technician at Herts for Learning you become part of the school family, travelling to school sites providing hands-on support to solve IT issues and building trusted relationships During school holidays you’ll join one of our installation teams, visiting school sites to assist with the installation of new school networks, WiFi or Cloud solutions, and the enrollment of new devices and applications for schools You’ll get the right support to help you perfect your customer service skills to a professional level and you’ll be delighted at the feedback you receive from our schools What we need from you: A genuine passion for technology - you should demonstrate this on your CV. What have you done in your spare time, as well as your qualifications/knowledge? Have you done any free online training? Have you built a website? Do you support family and friends with their IT issues? Some experience of Windows operating systems up to and including Windows 10/Server 2016, Antivirus software, Wireless technologies, Apple iOS, Office365 Enthusiasm and willingness to learn lots of new skills and technologies A reliable car is essential and you must be located within 20 miles of central Hertfordshire A positive attitude and a passion for helping people We will consider applications from a non-technical background if you show aptitude, passion and enthusiasm for learning technology skills. What's in store? A comprehensive induction programme to prepare you for your role, with training provided by accredited coaches helping you to learn all things technology related for schools After your training, working at our school customer sites across Hertfordshire with the full support of a team of experts so that you are never left to face challenges on your own An environment where you are continually learning and challenging yourself technically to fulfill your potential, whether that be as a Technical Account Manager, Technical Architect, Cloud Solution Expert or EdTech Advisor Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HFL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more For more information about the role and the perks, check out the attached Job Outline and visit the HFL Education website. Entry Level Information Technology Technician - Job Outline 2022: Entry Level IT Technician - Job Outline 2022.pdf To apply, email a detailed CV, and a Cover letter, explaining how you meet the requirements of the job outline to [email protected] This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Please note interviews will be held remotely. HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: 1-year Fixed Term - fulltime at 37 hours per week (Monday to Friday), 52 weeks per year Salary: FTE £30,000 - £35,000 per annum plus excellent benefits Location: Hybrid working with 2 days per week (or more if necessary for the delivery of the projects) in our Head Office in Stevenage, Hertfordshire, with the remainder as remote working. Join our enthusiastic and dedicated Corporate IT team as a Business Application Developer. In this role you will be: Be the first point of contact in solution development as we enter the second phase following the implementation of a new cloud Enterprise Resource Planning (ERP) and Customer Relationship Management system (CRM) on NetSuite. Be a core part of a small and supportive in-house IT team Provide a high-level service to the diverse needs of our internal teams, this involves: Assisting in designing and developing solutions on NetSuite Automating processes where possible in line with business requirements Delivering basic training on business systems to internal teams The ideal candidate will have: A background in coding and programming along with Experience and knowledge of application development A desire for continuous learning A passion for innovation Excellent interpersonal and strong communications skills. Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more Click here to view the additional benefits: HfL Benefits 2022.pdf For more information, check out the attached Job Outline and visit the Herts for Learning website. Business Application Developer - Job Outline Business Application Developer Job Outline 6.22.pdf To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions: What steps would you take to prevent an application from crashing? Do state the application What coding languages do you use? How do you keep up to date with current technologies and practices in your field? What resources do you use when researching a solution to a programming issue? Closing Date: Monday 11th July 2022 at midday Screening Interview Date: Friday 15th July 2022 via Microsoft Teams Interview Date: Wednesday 20th July 2022 in Stevenage HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: Permanent - part time at 22.2 hours per week (3 days), 52 week per year FTE Salary: £25,000 per annum plus excellent benefits Pro-rata Salary: £15,000 per annum plus excellent benefits Location: Remote working with an opportunity to work up to 2 days per week in our Head Office in Stevenage, Hertfordshire if desired Join our enthusiastic and dedicated Service Desk team as an additional 2nd Line Service Desk Adviser (MIS). In this role you will: Provide support to customers (schools and academies) in their use of Management Information systems including Arbor, Bromcom, ScholarPack and SIMS through the HfL ICT Service Desk, via telephone, email and the ICT Service Desk Portal Maintain and update the IT Service Management System, adhering to our policies and procedures and keeping the end user up to date at all times Support the DMS team to offer a comprehensive, timely and high quality range of support, working to a high standard to achieve SLA/KPI benchmarks Prepare instructional documentation and knowledge base articles for users in schools and other educational settings Provide a point of contact to schools, liaising with head teachers and MIS users, advising on a range of areas of MIS support The ideal candidate will have: Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate. A desire for continuous learning and willingness to learn new technologies Working knowledge of Microsoft Office Understanding of school MIS softwares Excellent interpersonal and strong communications skills. We will support you with: continuous professional development having a good understanding of the specific requirements of the MIS solutions we support. Here are a few of the benefits that you will have access to: 28 days paid annual leave (rising to 31 days after 5 years’ service) Family friendly and inclusive policies reflecting our culture Continuous professional development Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. For more information, check out the attached Job Outline and visit the Herts for Learning website. Job Outline - 2NDLIN~1.PDF To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions: What do you think great customer service looks like in a team providing MIS support to schools, settings and trusts? Briefly outline your relevant skills and experience to the role How will your values align with HfL’s and make you a great fit for our business? As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms. Closing Date: Monday 20th June 2022 at midday Interview Date: Week commencing 27th June 2022 via Microsoft Teams HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racism Position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: 1-year Fixed Term - fulltime at 37 hours per week, 52 weeks per year Salary: FTE £30,000 - £35,000 per annum plus excellent benefits Location: Hybrid working with 2 days per week (or more if necessary for the delivery of the projects) in our Head Office in Stevenage, Hertfordshire, with the remainder as remote working. Join our enthusiastic and dedicated Corporate IT team as a Business Application Developer. In this role you will be: Be the first point of contact in solution development as we enter the second phase following the implementation of a new cloud Enterprise Resource Planning (ERP) and Customer Relationship Management system (CRM) on NetSuite. Be a core part of a small and supportive in-house IT team Provide a high-level service to the diverse needs of our internal teams, this involves: Assisting in designing and developing solutions on NetSuite Automating processes where possible in line with business requirements Delivering basic training on business systems to internal teams The ideal candidate will have: A background in coding and programming along with Experience and knowledge of application development A desire for continuous learning A passion for innovation Excellent interpersonal and strong communications skills. Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more For more information, check out the attached Job Outline and visit the Herts for Learning website. Business Application Developer - Job Outline BUSINE~1.PDF To apply, email [email protected] with a detailed CV along with a cover letter to include responses to the following questions: What steps would you take to prevent an application from crashing? Do state the application What coding languages do you use? How do you keep up to date with current technologies and practices in your field? What resources do you use when researching a solution to a programming issue? Closing Date: Tuesday 7th June 2022 at midday Telephone Interview Date: Thursday 16th June 2022 Interview Date: Friday 24th June 2022 via Microsoft Teams HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: Permanent - 37 hours per week Mon - Fri, 52 week per year Salary: Between £19,000 - £21,000 per annum plus excellent benefits We're looking for passionate techies - whether you've studied tech, got tech knowledge or simply want to get a start in the industry. We love to invest in our own talent and some of our senior managers started in this exact role! What's the job like? As an IT Technician at Herts for Learning you become part of the school family, travelling to school sites providing hands-on support to solve IT issues and building trusted relationships During school holidays you’ll join one of our installation teams, visiting school sites to assist with the installation of new school networks, WiFi or Cloud solutions, and the enrollment of new devices and applications for schools You’ll get the right support to help you perfect your customer service skills to a professional level and you’ll be delighted at the feedback you receive from our schools What we need from you: A genuine passion for technology - you should demonstrate this on your CV. What have you done in your spare time, as well as your qualifications/knowledge? Have you done any free online training? Have you built a website? Do you support family and friends with their IT issues? Some experience of Windows operating systems up to and including Windows 10/Server 2016, Antivirus software, Wireless technologies, Apple iOS, Office365 Enthusiasm and willingness to learn lots of new skills and technologies A reliable car is essential and you must be located within 20 miles of central Hertfordshire A positive attitude and a passion for helping people We will consider applications from a non-technical background if you show aptitude, passion and enthusiasm for learning technology skills. What's in store? A comprehensive induction programme to prepare you for your role, with training provided by accredited coaches helping you to learn all things technology related for schools After your training, working at our school customer sites across Hertfordshire with the full support of a team of experts so that you are never left to face challenges on your own An environment where you are continually learning and challenging yourself technically to fulfill your potential, whether that be as a Technical Account Manager, Technical Architect, Cloud Solution Expert or EdTech Advisor Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more For more information about the role and the perks, check out the attached Job Outline and visit the Herts for Learning website. Entry Level Information Technology Technician - Job Outline 2022: ENTRYL~1.PDF To apply, email a detailed CV, and a Cover letter, explaining how you meet the requirements of the job outline to [email protected] This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Please note interviews will be held remotely. HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: Permanent - fulltime at 37 hours per week Mon - Fri, 52 week per year Salary: Between £30,000 - £35,000 per annum plus excellent benefits Location: Flexibility to work both remotely from home, and across educational settings in Hertfordshire. Join our enthusiastic and dedicated Technology in Schools team as a Solutions Architect. In this role you will be: working alongside passionate technologists supporting hundreds of schools with integrating both cloud and server-based solutions. empowered to work directly with schools shaping requirements, solution design, configuration and project implementations trouble shooting and fixing complex technical issues willing to learn new technical skills on an ongoing basis Schools are likely to want to work in a hybrid manner, so you’ll need experience in the design and implementation of both server-based and cloud-based technology solutions. If you’re proactive, great at shaping requirements with customers and want to be one of our solution architects, we’d love to hear from you. The team work remotely where possible to support their schools and when required, providing onsite support to their schools. Therefore, the ability to reach different locations by car will be essential. If you drive, then a full driving licence and appropriate car insurance will be required. Also, as there is a permanent home working element to this role, you will need to ensure you are equipped for home working. Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more For more information, check out the attached Job Outline and visit the Herts for Learning website. Solutions Architect - Job Outline Solutions Architect - Job Outline 2022.pdf To apply, download and complete the attached application pack HfL Application Forms.zip Closing Date: Monday 28th February 2022 at midday Telephone Interview Date: Wednesday 9th March 2022 Interview Date: Monday 14th and Tuesday 15th March 2022 via MS Teams HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us. **APPROVED**

Contract: Permanent - fulltime at 37 hours per week, 52 week per year Salary: Between £28,000 - £32,000 per annum plus excellent benefits Location: Home based, with the potential to work up to 2 days in the Head Office – Stevenage, if desired Join our enthusiastic and dedicated Data Management Services team as a MIS Support Specialist (Secondary) In this role you will be: supporting schools in their use of MIS supporting the development of team strategy to ensure the team offers a comprehensive, timely and high-quality range of support, training, consultancy and user groups supported with continuous professional development to ensure you have a good understanding of the specific requirements of the MIS solutions we support. Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage. We are particularly looking for candidates familiar with secondary school functionality. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate. The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. For more information, check out the attached Job Outline and visit the Herts for Learning website. MIS Support Specialist (Secondary) - Job Outline.pdf To apply, download and complete the attached application pack HfL Application Forms.zip Closing Date: Thursday 6th January 2022 at midday Telephone Interviews: Thursday 13th January 2022 *Interview Date: Tuesday 18th January 2022 * Interviews are taking place remotely. **APPROVED**

Contract: Permanent - 37 hours per week Mon - Fri, 52 week per year Salary: Between £19,000 - £21,000 per annum plus excellent benefits We're looking for passionate techies - whether you've studied tech, got tech knowledge or simply want to get a start in the industry. We love to invest in our own talent and some of our senior managers started in this exact role! What's the job like? As an IT Technician at Herts for Learning you become part of the school family, travelling to school sites providing hands-on support to solve IT issues and building trusted relationships During school holidays you’ll join one of our installation teams, visiting school sites to assist with the installation of new school networks, WiFi or Cloud solutions, and the enrollment of new devices and applications for schools You’ll get the right support to help you perfect your customer service skills to a professional level and you’ll be delighted at the feedback you receive from our schools What we need from you: A genuine passion for technology - you should demonstrate this on your CV. What have you done in your spare time, as well as your qualifications/knowledge? Have you done any free online training? Have you built a website? Do you support family and friends with their IT issues? Some experience of Windows operating systems up to and including Windows 10/Server 2016, Antivirus software, Wireless technologies, Apple iOS, Office365 Enthusiasm and willingness to learn lots of new skills and technologies A reliable car is essential and you must be located within 20 miles of central Hertfordshire A positive attitude and a passion for helping people We will consider applications from a non-technical background if you show aptitude, passion and enthusiasm for learning technology skills. What's in store? A comprehensive induction programme to prepare you for your role, with training provided by accredited coaches helping you to learn all things technology related for schools After your training, working at our school customer sites across Hertfordshire with the full support of a team of experts so that you are never left to face challenges on your own An environment where you are continually learning and challenging yourself technically to fulfill your potential, whether that be as a Technical Account Manager, Technical Architect, Cloud Solution Expert or EdTech Advisor Here are a few of the perks: 28 days paid annual leave (rising to 31 days after 5 years’ service) Industry-recognised qualifications to boost your employability and promotability Travel mileage allowance 10% employer contributory pension scheme HfL Reward Scheme, providing discount on hundreds of retailers for fashion, travel, electronics and much more For more information about the role and the perks, check out the attached Job Outline and visit the Herts for Learning website. Entry Level Information Technology Technician - Job Outline 2021.pdf To apply, email a detailed CV, and a Cover letter, explaining how you meet the requirements of the job outline to [email protected] This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can. Please note interviews will be held remotely. **APPROVED**

Contract: Permanent - fulltime at 37 hours per week, 52 week per year Salary: Band 4 – up to £25,000 per annum plus excellent benefits Location: Hertfordshire. Currently remote due to Covid-19. Post Covid-19 lockdown restrictions there will be an opportunity to work up to 2 days in the Head Office – Stevenage. Join our enthusiastic and dedicated Service Desk team team as an additional MIS Service Desk Adviser. In this role you will be: responding to and resolving support requests within the relevant Service Levels. supported with continuous professional development and also supported to ensure you have a good understanding of the specific requirements of the MIS solutions we support. Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate. The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. For more information, check out the attached Job Outline and visit the Herts for Learning website. 2nd Line Service Desk Adviser (DMS) - Job Outline.pdf To apply, download and complete the attached application pack HfL Application Forms.zip Closing Date: 30th September 2021 at midnight Telephone Interviews: 11th October 2021 *Interview Date: 18th October 2021 * Interviews are taking place remotely. **APPROVED**

Contract: Permanent - fulltime at 37 hours per week, 52 week per year Salary: Band 3 – up to £22,000 per annum plus excellent benefits Location: Hertfordshire. Currently remote due to Covid-19. Post Covid-19 lockdown restrictions there will be an opportunity to work up to 2 days in the Head Office – Stevenage. At Herts for Learning (HfL) we are looking for a Corporate ICT Support Technician to be the first point of contact in Service Delivery and own the IT support responsibilities. In this role you will be a core part of a small and supportive in-house IT team, providing a high level of service to the diverse needs of our staff. This involves responding to and resolving support requests for 450 employees. You will be the first point of contact in Service Delivery and the face of HFL delivering exceptional customer service in person, over the telephone and via web based chat. As the first point of contact, you will be an ambassador of the team and HfL so it is essential to deliver exceptional Customer Service. In addition to this the ideal candidate will have a background in IT support and service desk, with a desire for continuous learning and passion for innovation. The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working. For more information, check out the attached Job Outline and visit the Herts for Learning website. Corporate ICT Support Technician - Job Outline.pdf To apply, download and complete the attached application pack HfL Application Forms.zip Closing Date: Monday 21st June 2021 at midday *Interview Date: Tuesday 29th and Wednesday 30th June 2021 * Interviews are taking place remotely. **APPROVED**

Herts for Learning - Technical Service Desk Analyst – 3rd Line Benefits: 28 days annual leave excluding bank hols (rising to 31 following five years’ service), Performance related bonus, Childcare voucher salary sacrifice scheme, Pension scheme (10% employer contribution), Herts Rewards (discounts and cashback offers), Learning and development opportunities and many more benefits. Contract: Permanent – fulltime at 37 hours, 52 weeks per year Working Pattern: Monday to Friday only between 8am and 5pm Salary: £30,000 - £35,000 (dependent on experience) p.a. plus annual performance bonus Location: Head Office – Stevenage. This role involves working alongside the wider Service Desk team in Stevenage to provide excellent customer service to the majority of the schools and academies within Hertfordshire (approx. 520) and, some out of county. Main areas of responsibility You will be the point of escalation for complex technical issues along with being an inspiring leader to a team of 1st and 2nd Line Analysts within a busy environment. To provide IT support to ICT Services customers via telephone, email and the ICT Service Desk Portal. Work to a very high standard to achieve SLA/KPI benchmarks Maintain and update ICT Service Desk ITSM, adhering to our policies and procedures and keeping the end user up to date at all times Creation and upkeep of all relevant documentation Support and mentoring for two 1st and 2nd Line colleagues in a busy environment - with an average of 60 tickets per day Be the escalation point for complex technical issues and problems for customers. Training will be provided, however previous relevant experience will be required of working in a senior IT support position demonstrating excellent customer service skills. Person Specification We are seeking a proactive and highly technical individual who is able to coach and mentor colleagues whilst developing their own skills set and technical knowledge. Previous 3rd Line experience in an ITIL Service Desk environment is desirable, however it is essential that you have high level, hands on working knowledge of Windows Server 2008 - 2019 (building, installing, migrating, deploying and supporting). A keenness to learn new skills is a must as you will be exposed to a lot of different technologies. Willing to investigate and learn new technologies, including keeping up to date with current solutions Able to work under pressure in a demanding environment with minimum supervision Ability to mentor, train and support junior colleagues The following technologies are used by the schools we support so knowledge and experience of the following would be useful: - Microsoft server and desktop (installation, configuration and support) - Server and workstation hardware (including virtualisation) - Networking (LAN switching and routing) - Cloud technologies (O365, Google for Education, backup) Excellent listening, coaching and problem solving skills Very good administrative abilities to log activities accurately in a timely manner ITIL awareness ITIL Qualification (desirable) Some experience of supporting the installation of the Capita Sims software (desirable) If you want to know more then check out the job outline job_outline_technical_service_desk_analyst_3rd_line.pdf or visit us here https://www.hertsforlearning.co.uk/a.../join-our-team If you have any queries or want to further discuss this opportunity, please contact Daniel Cowan or Jenny Collins on 01438 844777 (option 1, then option 3). Ready to apply...send a cover letter along with a detailed CV to [email protected] We would love to hear from you. Closing Date: Wednesday 29th May 2019 at midnight Telephone Interview Date: Wednesday 5th June 2019 *Interview Day: Monday 10th June 2019 *In the event you are shortlisted, please ensure you are available for the Interview date stated above.

Herts for Learning - Technical Consultant (Level 1) Contract: Permanent - 37 hours Monday to Friday only, 52 weeks per year (Term time plus will also be considered) Salary: £16,000-£21,000 (dependant on experience) p.a. plus annual performance bonus Location: 4 days travelling to schools across Hertfordshire with 1 day at the Head Office, Stevenage. The role involves travelling around Hertfordshire to provide onsite ICT support to schools on weekdays, within business hours (i.e. 9am – 5pm). This includes being a part of large scale network installations which take place during school holidays. You will have a portfolio of around 10 schools to support so will need to have a full driving licence and have access to, and be prepared to use a car which is insured for business purposes. Main areas of responsibility To deliver the onsite support element of our managed ICT service to schools, including: • Maintenance and support of ICT equipment including Microsoft Windows, Apple iOS, Google devices • Setup and build of workstations/laptops/tablets to company standard configuration • Installation and configuration of software, drivers, printers etc. • Basic administration of Office365 • Maintenance and troubleshooting of Audio-Visual equipment – interactive whiteboards, projectors, smart TVs, digital signage etc. Person Specification We are seeking a proactive individual who is keen to learn about new technologies, likes to solve problems, and is willing to be exposed to technical issues and equipment from the get go. This is a customer facing role which requires attention to detail, excellent troubleshooting techniques and exceptional customer services skills. Previous technical experience would be beneficial, however for the right candidate full training is available, but you will need to have a real desire to learn. Knowledge / Experience of: • Windows operating systems up to and including Windows 10/Server 2012R2 • Client server networks • Antivirus software • Wireless technologies • Apple iOS • Network hardware – switches, cables etc. Knowledge of school’s systems (RM CC4, MS Office 365, Capita SIMS etc.) would be advantageous. If you want to know more then check out the job outline technical_consultant_level1_job_outline2019.pdf or visit us here https://www.hertsforlearning.co.uk/about-us/join-our-team If you have any queries or want to further discuss this opportunity, please contact Daniel Cowan or James Toll on 01438 844777 (option 1, then option 3). Ready to apply...send a cover letter along with a detailed CV to [email protected] We would love to hear from you. Closing Date: Thursday 7th March 2019 at midnight Telephone Interview Date: Tuesday 12th March 2019 *Interview Day: Friday 15th March 2019 *In the event you are shortlisted, please ensure you are available for the Interview date stated above.