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One of the UK’s leading suppliers of Education Support Services covering ICT, Finance and MIS are now looking for someone with excellent communication skills and knowledge of SIMS, to join their dedicated Technical Support Team, as the 1st line of contact for their extensive client base. Your duties will include the following : Answering the phone and / or emails to provide service desk support to schools in the use of Capita SIMS MIS to ensure its effective use and to assist in the efficient running of administration systems within the schools. Provide remote support and advice in SIMS core products (Full training provided where required). Keeping up to date with educational initiatives and on-going SIMS developments. Carry out software upgrades and patches via remote-access, when necessary depending on customer requirements. To assist any data issues and escalate as and when appropriate. To provide assistance for SIMS data migrations when required, including data entry. You will need to have : Excellent communication and customer service skills A professional, friendly and approachable manner Technical awareness ITIL experience Ability to build and sustain client relationships Be committed to professional development Be committed to develop efficient and effective services to meet statutory requirements and needs of the customers. Good standard of education including at least 5 GCSEs (or equivalent) including English and Maths. A comprehensive knowledge and experience of using Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook etc) Benefits include : £18,000 - £20,000 (Actual Gross Pay – Term Time contract) Sales and profit related Bonus Scheme Stakeholder Pension Death in Service Scheme Please contact [email protected] for further information.

A few years ago, a former colleague of mine started some R&D into Office 365 (our organisation knew diddly squat about it back then) and he started setting up a school that he supported. It ground to a halt halfway through when the original admin account for their original tenant was locked out. He had setup their domain and had it verified with the TXT record and then setup ADFS for SSO. If I try to sign in with [email protected], it redirects me. However, the box that it was setup on, died on it's backside about 6 months ago. If I try to sign into the original tenant account that's locked out, it allows me to begin the process of resetting the password. The big fail is that the rescue email my former colleague put contains a typo in the domain name and therefore no verification codes will come through to that email address. Does anyone have any ideas on what I can do to get into this account? One suggestion was contacting Office 365 customer support to see if they would grant access or delete the domain from O365 for us. Another was to get the school to get a new domain name entirely (which sounds more hassle than it's worth).

IT Manager Aylesbury, Buckinghamshire £32,000 - £37,000 Turn IT on are looking for an IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust of secondary schools in the Buckinghamshire region, predominantly Aylesbury and Princes Risborough. As IT Manager you are responsible for the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the schools’ ICT network. As well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the TIO support service in a manner that embraces our company values. It is your job to facilitate communication between your school and TIO, keep up to date with what services TIO can offer, and manage the accounts of your customers. You will ideally have at least 2-year IT infrastructure management experience ideally in a school environment as well as having strong interpersonal and communication skills with excellent attention to detail and strong systems skills are essential for this role. Key Responsibilities include: § Managing the school’s network infrastructure and ICT based applications § Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Office 365 and backups § Providing technical advice, training and support to staff to enable them to make effective use of systems. § Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner § Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. § Line manage and take responsibility for the work of the ICT support staff. § 2nd/3rd line support. § Enforcing and monitoring in line with school policies. § Training of internal staff. Our ideal candidate will have: § A passion for IT with at least 2-3 years’ experience of working in a school as an IT Network Manager/IT Consultant. § An excellent understanding of the requirements and responsibilities of working within the school environment. § Experience in upgrading a school IT Network system. § Self-motivation with strong communication and interpersonal skill as well as having exceptional customer service skills. § The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £32,000 – £37,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to over 1,000 schools across the Southeast of England. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. To apply for this role, please visit https://turniton.livevacancies.co.uk/#/job/details/204?target=frame or https://www.turniton.co.uk/joinourteam/ turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’ **APPROVED**

Account Manager/ICT Consultant Surrey & Berkshire £28,000 – £32,000 + commission We are looking for an aspiring and ambitious person to join our team supporting schools across the Surrey & Berkshire area. This is a unique role which will initially be split as three days a week as Account Manager and two days working as an ICT Consultant (Technical) supporting schools. The Account manager role involves identifying opportunities to drive further improvement in schools through better application and understanding of technology and selling additional services to TIO schools and new services to non-TIO schools. As the ICT consultant you will be helping schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. This role is based in Surrey & Berkshire and will report into the Head of Commercial, you will be expected to travel to schools across the designated area. The ideal candidate will have good solid experience working within the primary/secondary school’s sector. You can demonstrate in-depth knowledge of the school improvement agenda and have an intuitive understanding of how TIO services can address changing school priorities and needs. You are familiar with the education agenda in this region and are confident discussing this with school leaders. You will also have at least 2-3 years’ experience in working in a previous ICT Technician/2nd Line Support preferably in the education sector although not essential. It is essential you are well organised, with an ability to communicate complex pedagogical and technical concepts clearly as well as having a passion for IT with a strong technical background, be self-motivated and enjoy providing exceptional customer service. The role is offered on a full-time basis, the successful candidate will be subject to an enhanced DBS check. Due to the location of the schools, the candidate must be able to drive and have their own vehicle. In return, we are offering a salary of between £28,000 - £32,000, plus the potential to earn in the region of £8-10k commission from successful account management. Benefits include Pension scheme, Eye care voucher scheme, Cycle scheme, Mental Health First Aid and Employee Assistance Programme. turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to over 1,000 schools across the Southeast of England. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. ‘turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.’ ‘Happy to talk flexible working’ ‘Your data matters’ **APPROVED**

Trust IT Manager Aylesbury, Bucks £37,000 - £40,000 Turn IT on are looking for an experienced and enthusiastic Trust Network Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools five schools within a Trust in Aylesbury and surrounding areas. As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools’ ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the TIO support service in a manner that embraces our company values. It is your job to facilitate communication between your school and TIO, keep up to date with what services TIO can offer, and manage the accounts of your customers. The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure, Key Responsibilities include: § Managing the school’s network infrastructure and ICT based applications. § Managing the day-to-day workload of IT Technicians and assisting with their development. § Providing technical advice, training, and support to staff to enable them to make effective use of systems. § Day-to-day management of all IT operations ensuring all requests are dealt with in an efficient manner § Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups. § 2nd/3rd line support. § Enforcing and monitoring in line with school policies. § Training of internal staff. § Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high-quality ICT support service. Our ideal candidate will have: § A passion for IT with at least 2-3 years’ experience of working in a school as an IT Network Manager/Senior IT Consultant. § An excellent understanding of the requirements and responsibilities of working within the school environment. § Experience in upgrading a school IT Network system. § Self-motivation with strong communication and interpersonal skills as well as having exceptional customer service skills. § The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Key Areas of technical expertise Requirement Expertise required Microsoft Certification Essential Cisco Desirable AD, DNS, DHCP, GP, WDS, WSUS Essential Citrix Essential SAN Topology Essential Exchange Essential The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between £37,000 - £40,000 FTE negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. turn IT on is an independent, innovative company which provides hands-on ICT and computing support to around 1,000 primary and secondary schools across London and the Southeast by consultants and staff who understand teaching and school technology. We are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff turn IT on is a friendly and supportive place to work where people feel trusted and respected. To apply for this job, please go to https://turniton.livevacancies.co.uk/#/job/details/216?target=frame ‘turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.’ ‘Happy to talk flexible working’ ‘Your data matters’ **APPROVED**

ICT Consultant Harlow, Essex £22,000 - £28,000 Turn IT on are looking for an IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting a Trust of schools in the Harlow area. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £22,000 - £28,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to over 1,000 schools across the Southeast of England. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. ‘Happy to talk flexible working’ ‘Your data matters’ **APPROVED**

About the role Our customer team are professional, friendly and dedicated experts, helping our end users with first line enquiries regarding our Management Information System in their school setting. We are looking for a customer enthusiast who is passionate about giving the very best service and helping deliver solutions for software users. The remit and focus of the role is to be a main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Core responsibilities Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying where client accounts may be at risk and relay information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs) and that the customer is satisfied with the resolution. Maintain and keep Zendesk records up to date. Consistently represent and work in line with company values. Identifying opportunities for and writing up further FAQs and help materials. Exemplify the willingness to go the extra mile to delight our customers. Identifying and proactively sharing key themes arising from calls and emails. Capturing customer feedback on feature requests and sharing this via the internal roadmap process. About you Outstanding communication and interpersonal skills. The ability to work collaboratively with your teammates to achieve team & department objectives. Understanding of the national educational landscape is desirable. A proactive approach to answering calls, webchat and emails. A right first-time attitude with a passion for delivering excellent customer service. Strong ability to use CRM & MIS systems. Strong problem-solver who isn’t afraid to work across teams to find solutions. Proficient in spoken and written English. Ability to work effectively within a fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline. Good knowledge of our products and an understanding of how they fit within our customers’ businesses and how they add value. What we offer The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: We have a dedicated training budget to help support development! 1 day off each year to volunteer with a charity of your choice. Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions. Depending on your role, we can offer flexible working. Enhanced maternity pay Our social committees organise regular team nights out (we’ve had pizza making, virtual escape rooms and curry clubs!) We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas. Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will subsequently be based at our Leeds City Centre or West London office once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. Please note: We are unable to provide visa sponsorship at this time. **APPROVED**

Is anybody else fed up with listening to Smoothwalls hold music? "Your call is important to us so please listen to this repetitive rubbish for 30 minutes before we dump your call in our mailbox" Come on guys, years ago you promised that you were invested in improving your customer support (and to be fair it did improve briefly) but it seems to be worse than ever. Whats going on?