sophieelms

About the role Our Training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbor’s Management Information System (MIS). This is a freelance position to support us during a time when we are facilitating the onboarding of a record number of schools who have chosen a better way to work! In this role you will work with key school staff to ensure successful use of the platform, specifically our Assessments modules, by delivering consultative, informative and engaging training sessions. If you love presenting to a variety of groups and high level stakeholders and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you! Core responsibilities Delivering remote web-based training and in-person training to our schools with an emphasis on assessments and their stakeholders. Effectively communicating to a range of stakeholders both internally and externally. Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system. Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor. Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations. Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale. To develop assessment training plans with the wider team Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience. Willing to travel to national client sites between 1-4 days per week About you School assessment guru, working within a school setting in SLT or Curriculum Lead type positions. Relevant background in the education sector. We are looking for people who are familiar with the terminology, MIS software, processes within a secondary school, particularly around assessments, and can hit the ground running. Driving license required Ability to understand and articulate technology to a range of individuals, including non-technical users Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues, consult and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. What we offer In this role we offer true flexibility to cater around your life and circumstances. This role will also be mostly remote, so we are open to candidates throughout the UK with a full working from home set up. Working with a dedicated team of like minded individuals who genuinely care about user adoption and schools making the most out of Arbor. The chance to learn from a diverse team, opportunity to grow in a commercial setting and having fun along the way! The safety and wellbeing of everyone is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Therefore these sessions will mostly be remote Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. **APPROVED**

About the role Our Training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbors’ Management Information System (MIS). In this role you will work with key school staff, primarily with secondary schools, to ensure successful use of the platform by delivering informative and engaging training sessions. If you love presenting to a variety of groups and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you! Core responsibilities Delivering remote web-based training and in-person training to our schools Effectively communicating to a range of stakeholders both internally and externally. Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system. Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor. Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations. Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale. To own the training materials and keep these relevant including designing training course content. Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience. Willing to travel to national client sites between 1-4 days per week About you 3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required Ability to understand and articulate technology to a range of individuals, including non-technical users Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before What we offer The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: Dedicated training budget to help you grow professionally! 1 day off each year to volunteer with a charity of your choice. Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions. Depending on your role can offer flexible working. Enhanced maternity pay to support new mothers during this exciting period of your life. Social committees organise regular team nights out (we’ve had pizza making, online escape rooms and curry clubs!) We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas. The safety and wellbeing of all Arbor employees is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. Please note: We are unable to provide visa sponsorship at this time.

About the role Our Training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbors’ Management Information System (MIS). In this role you will work with key school staff, primarily with secondary schools, to ensure successful use of the platform by delivering informative and engaging training sessions. If you love presenting to a variety of groups and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you! Core responsibilities Delivering remote web-based training and in-person training to our schools Effectively communicating to a range of stakeholders both internally and externally. Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system. Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor. Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations. Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale. To own the training materials and keep these relevant including designing training course content. Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience. Willing to travel to national client sites between 1-4 days per week About you 3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a school setting. Driving license required Ability to understand and articulate technology to a range of individuals, including non-technical users Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before What we offer The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: Dedicated training budget to help you grow professionally! 1 day off each year to volunteer with a charity of your choice. Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions. Depending on your role can offer flexible working. Enhanced maternity pay to support new mothers during this exciting period of your life. Social committees organise regular team nights out (we’ve had pizza making, online escape rooms and curry clubs!) We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas. The safety and wellbeing of all Arbor employees is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. Please note: We are unable to provide visa sponsorship at this time.

About the role Our Training team are dedicated experts, guiding our schools through remote and onsite sessions, setting them up for success using Arbors’ Management Information System (MIS). In this role you will work with key school staff to ensure successful use of the platform by delivering informative and engaging training sessions. This role will have a focus on secondary schools and understanding their assessment and other data requirements. If you love presenting to a variety of groups and are able to articulate technical software concepts to technical and non-technical staff, then this could be the role for you! Core responsibilities Delivering remote web-based training and in-person training to our schools with an emphasis on Secondary schools and their stakeholders. Effectively communicating to a range of stakeholders both internally and externally. Ability to pitch training appropriately to the user and deliver this in a concise way which is understood by the recipient, allowing a range of users to become experts in their required areas of the system. Having an in-depth understanding of Arbor’s functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor. Excellent organisational skills - you will be juggling a range of schools, training sessions and in different locations. Keeping up to date with a fast paced product, including updates, changes to legislation and adapting to new processes as we scale. To own the training materials and keep these relevant including designing training course content. Ability to self-reflect, feeding back to relevant members of the team internally an overview of the session and any outstanding actions to ensure the customer receives a well rounded experience. Willing to travel to national client sites between 1-4 days per week About you 3+ years experience training in an educational setting. Relevant background in the education sector. We are looking for people who are familiar with the terminology, processes within a secondary school, particular around assessments, and can hit the ground running. Driving license required Ability to understand and articulate technology to a range of individuals, including non-technical users Excellent presentation and communication skills are essential. Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions. Friendly, eager to get stuck in and always willing to help. Good sense of humour and able to inspire others. We are looking for someone who has initiative and isn’t afraid of a challenge! Desirable: having used an MIS system before What we offer The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: Dedicated training budget to help you grow professionally! 1 day off each year to volunteer with a charity of your choice. Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions. Depending on your role can offer flexible working. Enhanced maternity pay to support new mothers during this exciting period of your life. Social committees organise regular team nights out (we’ve had pizza making, online escape rooms and curry clubs!) We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas. The safety and wellbeing of all Arbor employees is our number one priority. Therefore we will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. Please note: We are unable to provide visa sponsorship at this time.

About the role Our customer team are professional, friendly and dedicated experts, helping our end users with first line enquiries regarding our Management Information System in their school setting. We are looking for a customer enthusiast who is passionate about giving the very best service and helping deliver solutions for software users. The remit and focus of the role is to be a main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Core responsibilities Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying where client accounts may be at risk and relay information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs) and that the customer is satisfied with the resolution. Maintain and keep Zendesk records up to date. Consistently represent and work in line with company values. Identifying opportunities for and writing up further FAQs and help materials. Exemplify the willingness to go the extra mile to delight our customers. Identifying and proactively sharing key themes arising from calls and emails. Capturing customer feedback on feature requests and sharing this via the internal roadmap process. About you Outstanding communication and interpersonal skills. The ability to work collaboratively with your teammates to achieve team & department objectives. Understanding of the national educational landscape is desirable. A proactive approach to answering calls, webchat and emails. A right first-time attitude with a passion for delivering excellent customer service. Strong ability to use CRM & MIS systems. Strong problem-solver who isn’t afraid to work across teams to find solutions. Proficient in spoken and written English. Ability to work effectively within a fast-paced, and results-oriented culture, by demonstrating strong operating instincts, organisational skills and discipline. Good knowledge of our products and an understanding of how they fit within our customers’ businesses and how they add value. What we offer The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: We have a dedicated training budget to help support development! 1 day off each year to volunteer with a charity of your choice. Access to a choice of comprehensive 24/7 well being support services as well as internal Wellbeing Champions. Depending on your role, we can offer flexible working. Enhanced maternity pay Our social committees organise regular team nights out (we’ve had pizza making, virtual escape rooms and curry clubs!) We offer 30 days holiday (plus Bank Holidays), part of which is made up of half day Fridays during the school summer holidays, a day off during Easter and a day off over Christmas. Our office is based in the heart of Leeds. It’s lively and vibrant, and you’ll have breakfast supplied every day along with other healthy snacks you can choose from. The safety and wellbeing of all Arbor employees is our number one priority. Therefore this role will be home based for the foreseeable future during the COVID-19 outbreak and will subsequently be based at our Leeds City Centre or West London office once it is safe to return to an office environment. We will visit customers when schools are adapted to their new ways of working and are ready to welcome us. Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [email protected] Arbor Education is an equal opportunities organisation Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. If you need any adjustments to be made to support you through the recruitment process, let us know at [email protected]. Please note: We are unable to provide visa sponsorship at this time. **APPROVED**