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Found 17 results

  1. Hello All, Is anyone implemented anything sending emails from SLG to the group of students. Thank you Tanvir
  2. Hey peeps. We're having an issue with one particular outside sender. A member of public is sending in an e-mail on a @btinternet.com email address, and for some reason it never reaches any of us. We've only found out due to said person using a partners e-mail address (which is a @hotmail, (may or may not be relevant)) and a phone call. Now we've looked through our email AV PureMessage, and nothing has been quarantined. Using the message tracking center in System Manager, we can see the email came in, but for some reason never delivered. It states: "SMTP: Message Submitted to Advanced Queuing, SMTP: Started Message Submission to Advanced Queue, SMTP: Message Submitted to Categorizer" And thats all we have. Cannot find it anywhere. The said person has sent a few e-mails since the first and all do the same thing. I can confirm other @btinternet.com senders are recieved fine. Odd and stumped. Any one else experienced this? Thanks in advanced.
  3. I'm looking for a way to stop our students from using the reply all feature on their O365 emails. Does anyone have any suggestions or use anything currently? Thanks in advance!
  4. Hi, We currently have a spam filter in place which doesn't seem to be doing the job so we was wondering what software everyone uses. Also, what do you think of the software? I've looked into: Iomart - http://www.iomartcloud.com/mail-filtering Altman - http://www.altman.co.uk/email-security/email-filtering/email-filtering-for-education Censornet - http://www.censornet.com/en/products/mailsafe They all seem fairly good. Suggestions please? Thanks
  5. Hi, We have a suite of MFPs for printing and scanning. Up until recently, our LEA provided us with a free SMTP service for scanning to email. That's now been withdrawn because of spamming issues. Unfortunately, if we can't use Office365 as an SMTP alternative, because it requires TLS authentication, which is not supported on HP printers. I've gone through setting up an outward facing server as an SMTP relay, which satisifes the printers when testing the validity of the listed SMTP server, but the mail doesn't get through to the recipient. Help!
  6. We've recently made the move from Exchange 2007 to Exchange 2013 and despite a few hiccups, everything seems to have gone across ok. However, we've recently started getting reports from staff that emails coming in to Microsoft Outlook is very slow, taking from 15 to 30 mins for new emails to come through. Although if they use Outlook Web App, they find the emails are there straight away. The Exchange 2013 box is a VM with 6 cores allocated to it and 16gb RAM. Does anyone have any ideas as to what would be causing Outlook to be syncing rather slowly?
  7. Hi all, SLT would like students only to be able to email teachers and not other students, we are running exchange 2003. Does anyone have any ideas the best way or if this could be done? Any help would be appreciated, thank you
  8. Little bit of help needed!! Wanting to use a personalised graphic for our users especially the ones who use their emails frequently such as SLT, business manager, admin team ect... It's not working for me! I'm trying to save the photo in their onedrive then path through to it but it just doesn't display. Anyone got this working successfully? If so, how? Also, wanting to push our disclaimer out for all users - assuming this is just a rule i enforce for the organisation? Thanks in advance!!
  9. I have 1 teacher who can't see emails sent from contacts outside the organisation whilst using OWA. In their 2010 Outlook all is fine all emails visible. So only in exchange's 2007 owa (now in rubbish mode thanks to ie11) they can only see a list of emails from contacts within the school. The owa inbox count shows the same unread quantity as the full outlook and if I do a search for a particular externally sent email it will show up and can be read from owa. I have pressed every button, looked at all the options, I cannot find a filtering rule or any rules in general that would cause this kind of behaviour? Ideas? (Do I need a PC with ie9 on to set a setting?)
  10. Hello , I would like some help & advice please. I have setup Spice works ON-PREM it has all being configured and working. However, I am having issues with setting and email to create a ticket once and email has come through. I have done the following so far: 1. Set up and distributed email address with no password (shared) 2. I have setup a dictated email address with password 3. All this is office 365 with an exchange on Prem management server 4. I have used all the possible combinations & ports -993 995 587 etc. 5. I am able send and receive email on two new created email address fine Whenever an email is send no ticket is created on the Spice Works Help desk. Some advice would be helpful. Thank You in advance.
  11. Hi. I'm confused. I have changed a parent's email in SIMS, and set it as Main and Primary (are these 2 'flags' required for parentpay by the way? I seem to remember one of them is). I have done an MISSync. But since I want to check if the new email was used I would like to see the report that MISSync uses. But here's my confusion - if I run the manual report (in sims) Reports>Design Reports>Focus>student 'ParentPay2018' (or the 2015 or 2020 versions) it does not have an email field as one of the Data fields. So in other words it wouldn't upload the email. But how can that be? I know MISSync goes into sims directly, so I assume it does pull out an email address when it is run. So am I right that I cannot see the email that is picked up and used by parentpay? Also, related question - once the parent has used (a different) email and verified it / used it etc will me changing their email in sims change the one that is recorded in Parentpay or does it ignore it? Ie once they've used it they are stuck with it unless they manually change it themselves while logged onto Parentpay?
  12. Just wondering if anyone would mind sharing their experiences of using alternatives to InTouch and SLG. We currently have SLG and I hate it, so difficult to administrate and parents hardly bother with it, and we use Teachers2Parents for sending emails and texts. However this can only send generic letters, and I really want to get something that will enable me to email out Individual Reports, Profiles and Timetables to students/parents. Currently looking at PS Connect, Edulink, SchoolComms or Groupcall. They all seem to have their pros and cons, and all say you can email out reports, but is this actually true or is it that parents can log into the app to see the reports (like SLG which we had a poor take up on)? I'm nervous of signing up for the SIMS Parent App as it is so new in development. Also wondering whether you get a lot of complaints about the apps - looking at the app reviews, they are all very poor, especially Groupcall Xpressions, with lots of people saying they can't login or access the data they should. The idea is to make my job more streamlined and efficient, not add to it with lots or parent complaints! Thanks in advance
  13. Hi all, Can anyone tell me how you can amend My Little Helpdesk so that you can get copied into the emails that get sent out to users. Previously, when we were using the old version of 0.9.8, I would get copied into the emails whenever any new jobs were logged, updated or closed. It helped me keep track of which technicians were doing what and when. We recently attempted to upgrade, but it went a bit wrong so we rolled back our upgrade. Some of the updates have stuck, which is fine, but I am now finding that I am no longer being copied into the emails that are sent out by the helpdesk. Instead, the technicians that have the job assigned to them are copied in when the job is updated, opened or closed. This is good in some ways, as it means they receive an email when I assign them a job, but it also means that I am not quickly aware when they have closed a job. If anyone could help that would be great. Léonie Deputy Network Manager
  14. Hi all, We have just migrated to O365 from Exchange 2016 (Way overdue) bit of background, I took over a destitute IT system just over a year ago. Almost nothing configured, redirected folders barely working (most, including SLT!!!!, were saving to local desktop/documents etc. A lot has changed over the past year and staff have on occasion been reluctant to change, this was expected as I basically fort knoxed the system after 12 years of them having essentially complete freedom and no restrictions. We are trying to adhere to Microsoft's Cyber Essentials and thus with the heads go ahead, have told staff Microsoft Authenticator will be required as of next week. As you can imagine, staff are not happy with the idea of using their phones to authenticate their work emails. My question is, has anybody else experienced this push back from staff and how have you managed it? How have you found Authenticator to work in this kind of environment? Thanks!
  15. Hi, We are a not for profit organisation that uses Microsoft office for all our admin staff. We are just setting up an MDM system and want to give all our support workers a domain address. We also are registered with Google not for profits and we can do free domain emails through them which will save an enormous amount of money over a licence fee (even though its small) per month for over 100 users. Is it possible to use the same domain name for emails run through two different services? Or is there a way around it? Thanks and I look forward to some advice! This is out of my comfort zone!
  16. I have Office 365 at one of my schools.The staff have recently started to get the following error message when sending out emails: Requested rejected your message to the following email. (removed) Requested gave this error: Denied by policy. Tried to search for a solution but struggling to make sense of the solutions given on Google. Any help would be very appreciated.
  17. Hi! I'm trying to roll out a uniformed signature for the company and while it works perfectly in Outlook itself using the method of copying and pasting the files of the signature, doing it through OWA gave me a bit of issue because the coding was way too long. I cleaned up the coding a bit and it fit within the character limit for OWA signature and all testing worked fine.... however when I check the signature on OWA, it looks exactly how I intended but when I check the same email in my Outlook, the formatting is off. I don't know how to solve this.... does anyone have any idea on how to make it work? Thanks!
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