coolhands

the timetable search is not working, they know about it. You have to go to print timetables and search there (or something, I've not bothered trying). Our redirects are not working so even though when opening timetable in SIMS it should open in Next Gen, it doesn't it just opens in SIMS!

Just to answer my question to help probably me in a few weeks time again, on the sims server I had to stop the 2 wonde services and restart them after a pause. "Wonde comms service" and "Wonde recovery service". So this would actually have been affecting other wonde services too like classcharts etc I believe.

total guess but probably a policy violation and classcharts don't even know it!

we keep having problems, anyone else? It doesn't write back the absences then the cover person here has to add them manually to SIMS, (as they need to cover the lessons!) then when it does eventually sync they will of course be doubled up in SIMS so the person has to manually delete out of SIMS. Obviously going round in circles as they blame SIMS etc continually and suggest we reboot SIMS and or contact WONDE. But our other services are ok like classcharts that write back to sims.

This may not help in anyway but this is the website http://id.sims.co.uk to see if you can log into it and get anywhere? I always find it very bizarre, I have a username which will be eg... [email protected] and password but I think I have to log in using 'google' so you may need to experiment. It's always tricky and whichever one you use it will demand the other

I just did a download and checked against a download from our MIS (SIMS). I found one 'Year 9' in classcharts who went off roll in 2020! And one other 'Year 13' student with a forename and surname, but no UPN, in classcharts but I cannot find the student anywhere in our MIS going right back to 2007, so I don't know who that person is at all.

well just to conclude the thread. It seems it should be in the following: from this thread: discover-dynamic-groups-not-feeding-in-to-sims although mine only has "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Discover\Discover.Warehouse.Service.log" and "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Discover\Discover.DataEngine.DataViewMonitor.Service.log" there which are no use (and not today's date). But anyway after 3+ hours amazingly the transfer has 'succeeded'. No idea why it takes so long

I started a manual transfer using the Discover administration utility, and it's taking forever to complete so guessing it's failed. I can't find the log files anywhere, any idea?

Do you know if you now have both Optimise and Engage packages?

Last year we paid in the region of £Xk+vat for all our sims modules. This year Parentpay have invented new packages, and moved modules into more than one so you are forced to purchase different packages to retain the same functionality. So Assessment is within 'Optimise' but Lesson Monitor is within 'Engage'. That's an extra approx £Yk please (total is now over approx £XYk). Obviously almost every school will be using at least those 2 core items. They are an unbelievable company. Can't believe there's not an outcry about this; God knows how they can do this - what are contracts for?

Ours are generally kept in a particular folder on our network (eg our drives). The best method is usually to search a drive or folder for the admission number of one of the students to see where they are - eg type name:119801 (assuming the admission number is 119801) in the search box. If you admissions numbers begin with zero then try one search with and one without eg name:011523 and then name:11523 But sims doesn't store the old ones itself.

The platform has never been great in my experience. However we aren't experiencing write-back problems (we host our own SIMS). Could it be related partially to your MIS? or WONDE assuming you use them as the intermediary. I did once (last term) have WONDE have to remote onto our server and reinstall their widget, as we were having some missed staff absence records (from a different platform, SAM People) due to failing reports. As a user we can't see anything on their widget, and cannot know if any reports are failing. So all I knew was some inputs to SAM People hadn't been carried over to SIMS. When he remoted on he saw something unusual and basically reinstalled the WONDE app and I think we had to input a new key or something. That seems to have sorted the problem, so potentially maybe you should contact WONDE and ask them similar to above (ie ask if there are any failed reports in their logs)

damn I think you're right, searching their f*c4tard contact there is indeed a " " in other words 31 December Love to tell them to stick it

In plain english what is the last date notice can be given to leave the 3 year ESS SIMS contract that runs annually from 1 April? Their 24 pages terms and conditions is impossible to read and I can't find it. I know once they wanted it before end of december of the preceding year, but what is the actual date? Anyone know

Yeah I thought XML Handler was the correct thing to set as default app. That's what I've always done on Windows 10 machines. Just checking if there was any official response. Strangely on one colleagues PC there was no xml handler to choose when going Default Apps>Choose default applications by file type. ie it only presented Notepad, Edge, etc. However quick search just now and it seems choosing Excel (if presented as an option) might either work or force xml handler to become available, so I will test that. AI says: For my future reference, there is an edulink thread here which might have the solution : xml-file-association which was linked to from: xml-handler-for-linked-documents