rebannkem

Hi, Has anyone else using Class Charts suddenly have their off-rolled students reappear this week? We've had mid-year leavers as well as our year 11 leavers for 2025 and 2024 reappear on Wednesday morning. We've also had mid-year pre-admissions show up, even though they have a future admission date. Class Charts support have confirmed that this is effecting multiple schools, but I've had no detail on the problem or an eta to fix. We're unable to safely use announcements because a lot of our groups now contain off-roll students. I'm interested to know if anyone else is seeing the same issues? We use Bromcom, and I wonder if this is a Bromcom, or Class Charts problem? Thanks!

I've been badgering Class Charts for an update since 26 Jan, and they still haven't told me what their problem is, they offer no timeline, no escalation (why do they not have account managers?), they promise to get back to me with an update, then never do! I can't find a way to escalate the issue within TES either. I've asked for compensation as we're not able to reliably communicate with parents, but again they're not able to offer me anything! Thankfully SLT have listened to me and other users in the school and they're happy for me to cancel the contract before next renewal, but that doesn't help me now!