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Bromcom SSO Issue / Slowness

michaeljbrewis97

By michaeljbrewis97
in MIS Systems

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BromcomMatt

BromcomMatt

Posted
Posted
Call opened with Bromcom 28 days ago:

 

O365 sync missing Owner when transferring classes

 

MEDIUM priority was selected when opening the ticket.

 

26 days ago I had the ONLY update to the ticket.

 

Thank you for logging your call, regarding O365 sync missing Owner when transferring classes.

 

We will look into the example provided and get back to you as soon as possible with an update.

 

Kind regards

 

Jackie

 

 

I've posted EIGHT replies to the ticket since, asking for updates, all ignored.

 

Great service Bromcom!

Hello. Thank you for sending me a PM with the case reference, which has been escalated. I have looked at the ticket and apologise you have not received a resolution sooner. To be fair, it has already been escalated to a third line colleague and a difficulty is we have no access to what happens on your tenancy side and we do not pretend to be experts in O365 management beyond the configs in the sync routine to create the link. Feel free to book a short CSM call with me personally over teams using the Need Help button in the MIS. I cannot promise to resolve the issue but seeing your screen might shed light to help resolve the case or understand if it requires a software fix or workaround. I hope that helps.

kennysarmy

kennysarmy

Posted
Posted
Hello. Thank you for sending me a PM with the case reference, which has been escalated. I have looked at the ticket and apologise you have not received a resolution sooner. To be fair, it has already been escalated to a third line colleague and a difficulty is we have no access to what happens on your tenancy side and we do not pretend to be experts in O365 management beyond the configs in the sync routine to create the link. Feel free to book a short CSM call with me personally over teams using the Need Help button in the MIS. I cannot promise to resolve the issue but seeing your screen might shed light to help resolve the case or understand if it requires a software fix or workaround. I hope that helps.

 

Wednesday, November 06, 2024

1:05 PM (20 minutes)

 

Thanks.

Jeff

Theblacksheep

Theblacksheep

Posted
Posted

Good to see the Performance thread in the Bromcom ideas page deleted with a final message of "please submit a support ticket".

 

I've lost count on the number of support tickets put up with poor performance and i've lost count of the number of times bromcom respond to large schools with 'use smaller groups'.

 

Denial.

Bromcom_Darren

Bromcom_Darren

Posted
Posted
Good to see the Performance thread in the Bromcom ideas page deleted with a final message of "please submit a support ticket".

 

I've lost count on the number of support tickets put up with poor performance and i've lost count of the number of times bromcom respond to large schools with 'use smaller groups'.

 

Denial.

 

Good morning,

 

The raise ideas page is designed and managed by the Product team to assist them with future updates to Bromcom.

 

Are you having issues currently with performance? If so please do provide me with your case numbers so I can investigate these further for you.

 

Thanks

Darren Moody

Community Manager

dmj

dmj

Posted
Posted
Good morning,

 

The raise ideas page is designed and managed by the Product team to assist them with future updates to Bromcom.

 

Are you having issues currently with performance? If so please do provide me with your case numbers so I can investigate these further for you.

 

Reliability/performance IS a feature. The product team should be managing their SLO's not throwing it over the fence to support.

  • 2 months later...
CHiLL

CHiLL

Posted
Posted
Anyone else experiencing slowness this morning?

We are. I also saw it was posted on the Bromcom Community, so it's not just an isolated incident.

PotNoodleTech

PotNoodleTech

Posted
Posted
Staff emailing us to complain about Bromcom again :(

 

 

[ATTACH=CONFIG]72980[/ATTACH]

 

99.9% uptime with two days downtime out of 90 days? I dont need a calculator to work out that that's a lie.

  • Thanks 3
bobsmith

bobsmith

Posted
Posted

but as usual - it's some users and not others - yesterday i was suffering from really slow access and timeouts - today I'm fine but others here are moaning at me.

 

I've told 'em to log out and log back in again in the hope they pick up a different server :(

Cat_Jam148

Cat_Jam148

Posted
Posted
99.9% uptime with two days downtime out of 90 days? I dont need a calculator to work out that that's a lie.

 

Can't break their SLA if the uptime counter never drops below 99.9% *taps head*

 

4a5001b7beea096457f480c8808572428b-09-roll-safe.2x.h473.w710.jpg

 

At least Bromcom shows that there has been some downtime, unlike most service providers.

kennysarmy

kennysarmy

Posted
Posted
Can't break their SLA if the uptime counter never drops below 99.9% *taps head*

 

[ATTACH=CONFIG]72989[/ATTACH]

 

At least Bromcom shows that there has been some downtime, unlike most service providers.

 

Maybe it's hard coded to show 99.9

  • Thanks 1
Marci

Marci

Posted
Posted (edited)

Tis the first day of BETT today isn't it? Tradition pretty much states Bromcom slows to a crawl whilst everyone is there now. Certainly did last year as aligned with the whole "all efforts on launching & shouting about AI for BETT" whilst we were all here screaming "sod AI we didn't ask for - just fix the damn MIS".

 

(see Page 7 of this very thread for when we were all complaining about the same thing a year ago today)

Edited by Marci
  • Thanks 4

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