Hitachi ED-A100 Lens door error and door won't close.

[eddyc]

Just spoken to a man called Paul Day on this phone number 0871 703 4178 and i am getting mine repaired. The warranty has been extended on these projectors with this fault for up to 5 years.

His email address is also [email protected]

Hope this helps everyone

 

Paul has been brilliant and has extended the warranty to 5 years and done a de\reinstall on all of the projectors we had with the mirror fault. The standard 3 year warranty applies to all other faults but all in all, I've been very impressed with Hitachi - thanks Kai for sharing his contact details.

[strawberry]

+1 for Paul Day, amazing service.

[davmat12]

Hmm just found this thread. It's a shame Hitachi Australia isn't the same as EU cause they are no longer offering to cover the cost of labour to repair these projectors after 3 years. Although they will provide the part free to the service centre, they won't let me buy just the part so I can replace it myself. Instead they want to charge $250. That's just too much for a tiny little cracked cog if you ask me.

[xenonive]

Just phoned Paul and he was very helpful . Should be getting a swap out tomorrow.

[laserblazer]

Just had one pack up half way through an Ofsted observation.

[StevieM]

We bought 16 ED-A111s and several developed the motor fault and all were replaced within warranty. We also had issues with lamps not turning on and having to do a power cycle. As others have said on the forum, kudos to Paul Day from Hitachi who was really helpful when we had issues.

 

All our projectors are now out of warranty, so I'm pleased to read that Hitachi are honouring warranty repairs, at least on the motor issue.

[laserblazer]

Can I suggest we nominate Paul Day for Edugeek Star of the Month? He's come up trumps again. Withing an hour of me emailing him an engineer has been booked for Monday. They would have come tomorrow but it's not convenient with Ofsted in.

[xenonive]

I second that vote for star of the month .

[paday]

Dear All. With regard to this issue of the mirror door not opening, Hitachi has been helping and continues to willingly help those that experience this problem up to 5 years from date of purchase. After the 5 years has elapsed then of course repairs are still available but repair will then be out of warranty.

 

Please send us an email to [email protected] with the details of the product, model and serial number and the details of the date of purchase if possible and myself or one of my colleagues will assist. If you have no proof of purchase we will use the serial number to guide us on the age of the product.

 

Repairs / exchanges will then be carried out by our service partner Equinox.

 

Paul Day

Service Manager

Hitachi Europe Ltd

Digital Media Group

[laserblazer]

@paday can I just say how impressed I am with the way Hitachi has handled this problem. A lot of companies would have tried to wash their hands.

[StevieM]

Repairs / exchanges will then be carried out by our service partner Equinox.

 

Just when Equinox thought they had got rid of me... . All working fine here at the moment. Thanks again, Paul. You are a true gent.

[AJWhite1970]

Had one go a couple of weeks ago. Emailed Paul on Thursday afternoon, replacement projector in-place 9:10am Monday morning (would have been Friday but the engineer called in sick)

 

Can't thank Paul enough

Andrew

[StevieM]

Just when Equinox thought they had got rid of me... . All working fine here at the moment. Thanks again, Paul. You are a true gent.

 

I spoke too soon. One has developed a fault today so it doesn't open all the way. The lamp illuminates, but the picture is distorted. It's currently being held in place by a piece of sellotape. I've just emailed Paul so, hopefully, it will all be sorted soon.

 

EDIT: Less than 20 minutes later and I have a warranty call logged. +1 (again) @paday

Edited January 9, 2014 by StevieM

[dannyboy103]

I have just logged a call with Paul Day on 0871 703 4178 and they changed the warranty for this projector to 5 years. Logged a call with Equinox, they should be out on Monday.

[StevieM]

I have just logged a call with Paul Day on 0871 703 4178 and they changed the warranty for this projector to 5 years. Logged a call with Equinox, they should be out on Monday.

Brilliant. Just be aware, though @dannyboy103, the 5 year warranty only covers faults connected with the mirror door. You will have to pay for repairs relating to any other fault once the normal 3-year warranty has expired.

Dear All. With regard to this issue of the mirror door not opening, Hitachi has been helping and continues to willingly help those that experience this problem up to 5 years from date of purchase.

[dannyboy103]

I know!!! Somehow we got 4 Years warranty at the start too!!! That obviously now expired so only want mirror door problems now!!

[alemanyorks]

I had a go at this myself after checking out this thread http://www.edugeek.net/forums/av-multimedia-related/98430-hitachi-short-throw-fault.html

, a bit of dismantling but not too bad, part available here.

EDA100 Motor Mirror Assy A1 Hitachi

[RoeTech]

We have several ED-A100s and 101s installed in lecture rooms. Unfortunately it appears to be a design fault. I asked an Hitachi bod at BETT if it was a design fault and he grinned; he wouldn't openly confirm or deny it. We've had several occurances of the fault you describe. If you come across its successor model, the 200 series, you'll see that the door stays open until the projector cools down and then closes; the 100 series just closes.

 

I can't tell you whether it is a simple fix as ours have been repaired by Hitachi under guarantee.

[rickjames]

Got an issue with this now and it's out of warranty so was looking to arrange sorting a cog.

 

However how the bloody hell am I supposed to get the top off? I've taken out all the obvious screws and it lifts away except for the side with all the VGA/audio ports etc.

 

Thanks!

[StevieM]

Got an issue with this now and it's out of warranty so was looking to arrange sorting a cog.

 

Out of normal warranty or the extended 5 year warranty for this particular fault? Either way, it's still worth sending an email to [email protected]. They'll give you advice if nothing else!

[rickjames]

NM is certain it's well out of warranty, was here before he started 4 years ago anyway.

[rickjames]

Anyone? I'm looking at the encasing and particularly around the door it doesn't look easily removable without snapping the f-er off.

[AJWhite1970]

Worth a phone call to Paul Day on 0871 703 4178 to plead your case on the warranty, Hitachi have been very good at extending warranties to fix the cog issue and it's pretty much next day swap-out 99% of the time. If that fails, large hammer?

 

Andrew

[Kingstech]

We have got an ED-A111, does the extended warranties include these? I have previously had lots go wrong and have had to pay for it. Just had another one go today. Hope someone can help.

[AJWhite1970]

Enter the projector details in this form and cross your fingers as you hit submit... It will tell you how it stands with warranty support.

 

https://hitachi.equinox.co.uk/

 

Good luck

Andrew