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Dear All. With regard to this issue of the mirror door not opening, Hitachi has been helping and continues to willingly help those that experience this problem up to 5 years from date of purchase. After the 5 years has elapsed then of course repairs are still available but repair will then be out of warranty. Please send us an email to [email protected] with the details of the product, model and serial number and the details of the date of purchase if possible and myself or one of my colleagues will assist. If you have no proof of purchase we will use the serial number to guide us on the age of the product. Repairs / exchanges will then be carried out by our service partner Equinox. Paul Day Service Manager Hitachi Europe Ltd Digital Media Group