[bromcom] Bromcom SSO Issue / Slowness

[michaeljbrewis97]

Yep it went down last year - I remember their AI demo well, as it didnt work and it was a very awkward conversation. Going to BETT tomorrow so will see what they say.

 

Tis the first day of BETT today isn't it? Tradition pretty much states Bromcom slows to a crawl whilst everyone is there now. Certainly did last year as aligned with the whole "all efforts on launching & shouting about AI for BETT" whilst we were all here screaming "sod AI we didn't ask for - just fix the damn MIS".

 

(see Page 7 of this very thread for when we were all complaining about the same thing a year ago today)

[William1]

Hello,

 

I don't know if this is true but I was told that schools can request a rebate from Bromcom for poor performance if they evidence the issues they had this week. Does this sound true?

[machy]

Hello,

 

I don't know if this is true but I was told that schools can request a rebate from Bromcom for poor performance if they evidence the issues they had this week. Does this sound true?

 

We could bankrupt them as a trust if it is

[PotNoodleTech]

Hello,

 

I don't know if this is true but I was told that schools can request a rebate from Bromcom for poor performance if they evidence the issues they had this week. Does this sound true?

 

You'd need a good lawyer to go through the fine print of the contract(s) - It's not gonna be easy or cheap. They are not gonna give you a refund of thousands just by you dropping them a quick email.

[William1]

Hello,

 

Yes I would have thought exactly the same. It was put to me like it was something schools were doing and there was a process... Like I say I thought the same as you.

[dmj]

Hello,

 

Yes I would have thought exactly the same. It was put to me like it was something schools were doing and there was a process... Like I say I thought the same as you.

 

You should. We're a private company and we negotiate our contracts with penalty payments for missed SLA's. Schools, certainly large trusts and LA's should be doing this too.

 

Unfortunately, Bromcom don't like this sort of behavior and start mudslinging about 'kickbacks' when LA's negotiate with providers, without providing any detail about the contracts (that they were not party to)

 

(see https://www.edugeek.net/forums/mis-systems/239744-schools-week-arbor-s-kickbacks.html)

[Marci]

Generally if you're impacted by outtages / slowdowns etc and complain to your CSM you'll get an offer of SMS or Email credits in the first instance. Edited January 23, 2025 by Marci

[SteveM555]

Anyone else have issues with the Bromcom API this morning? Getting 502 bad gateway

[machy]

Anyone else have issues with the Bromcom API this morning? Getting 502 bad gateway

 

Looks like our salamander sync played up last night because of this

[themightymrp]

Our Power Bi dashboards haven't refreshed today. I was wondering if it was to do with authentication methods as had a number of problems yesterday with our Freshdesk integration and staff having to re-enter their passwords in the iPad Mail app.

[Oaktech]

Does this look like it's related?

 

Admins may be unable to create new Graph connections or update current connections via the Microsoft 365 admin center

 

Issue ID: MO1021402

Affected services: Exchange Online, Microsoft 365 apps, Microsoft 365 for the web, Microsoft 365 suite, Microsoft Teams, OneDrive for Business, SharePoint Online

Status: Service degradation

Issue type: Advisory

Start time: Mar 2, 2025, 7:20 PM GMT

 

More info

Additionally, current search index crawl schedules may not be met, leading to stale items returned in Microsoft 365 search results.

 

Scope of impact

This issue may be producing Graph connection or search index crawl scheduling problems for any admin serviced by the affected portions of infrastructure in the Microsoft 365 admin center.

 

Root cause

A service update that was intended to address an unrelated issue had an unexpected side effect to Graph connectors and search index crawls that requires an additional configuration change that wasn’t implemented ahead of time.

 

 

Current status

Mar 4, 2025, 7:15 AM GMT

The deployment of the fix to the remaining impacted service environments is steadily progressing and has reached the final stages of validation and deployment. We're continuing to monitor its progress and we'll provide a timeline for completion once one becomes available.

Next update by:

Tuesday, March 4, 2025 at 3:00 PM GMT

[SteveM555]

I checked 10 mins ago and it's all backup now. Though the Bromcom status page for the REST API has remained at 100% uptime

[dmj]

Reason 408

 

400 reasons to not use Microsoft Azure

 

NSFW

[Marci]

Livefeed and ThirdParty Read Only endpoints all had issues overnight. Workaround has been put in place pending a proper fix.

[mitchell1981]

We are relatively new to Bromcom, and we are experiencing big ups and downs with regards to speed.

 

For example, the Firedrill report. When Bromcom is working well, it takes about 15 seconds to generate. When it's working slowly, it can take five minutes or more, which is not acceptable for such a report that needs to be generated and printed quickly. (We are going to schedule it to export to a mailbox as a workaround).

 

Is this normal, or do we have something unusual going on? I've made all the recommended firewall exceptions, and our internet connection is good.

[Olliedawg]

11 minutes ago, mitchell1981 said:

We are relatively new to Bromcom, and we are experiencing big ups and downs with regards to speed.

 

For example, the Firedrill report. When Bromcom is working well, it takes about 15 seconds to generate. When it's working slowly, it can take five minutes or more, which is not acceptable for such a report that needs to be generated and printed quickly. (We are going to schedule it to export to a mailbox as a workaround).

 

Is this normal, or do we have something unusual going on? I've made all the recommended firewall exceptions, and our internet connection is good.

I've had issues before when running multiple reports at the same time. Is there anything else scheduled to run when your fire drill report runs?

[mthomas08]

1 hour ago, mitchell1981 said:

We are relatively new to Bromcom, and we are experiencing big ups and downs with regards to speed.

 

For example, the Firedrill report. When Bromcom is working well, it takes about 15 seconds to generate. When it's working slowly, it can take five minutes or more, which is not acceptable for such a report that needs to be generated and printed quickly. (We are going to schedule it to export to a mailbox as a workaround).

 

Is this normal, or do we have something unusual going on? I've made all the recommended firewall exceptions, and our internet connection is good.

Report it to Bromcom, I'd say they may need to dedicate more resources to your school. We had a perfect system on day 1, then magically it was as if they cut our server resources...  things were slow...  we complained. It got better.

[mitchell1981]

Well it's more ad-hoc really. I've just been randomly running it at different times in the day, and it varies a lot in how long it takes. Of course other users in the school may be running reports that I'm not aware of.

[mitchell1981]

1 minute ago, mthomas08 said:

Report it to Bromcom, I'd say they may need to dedicate more resources to your school. We had a perfect system on day 1, then magically it was as if they cut our server resources...  things were slow...  we complained. It got better.

 

I'll give that a try! Thanks. I didn't realise they did that.

[BromcomOT]

Hi mitchell1981, if you are experiencing any issues using the system please do let our team know and they'll be happy to look into this for you. If you need any contact details, just send me a message. Thanks

[Dr_Zeux]

Are many other schools having no access or severely slow performance to Bromcom today?

 

[synaesthesia]

Yup, as per other thread: https://status.bromcomcloud.com/

[supportman]

Totally down for us again, they never learn 😕

[Dr_Zeux]

3 minutes ago, supportman said:

Totally down for us again, they never learn 😕

I think that's the first time I've heard you being negative towards Bromcom...  

[supportman]

https://community.bromcomcloud.com/announcements/post/the-system-will-reset-at-10-30---please-save-your-work-XSgaRfxmDT7THD9