michaeljbrewis97

Yeah I noticed that as well

Ever Way is the new name for TextHelp, apparently - not a different company. It might be they have changed their numbers as part of the rebrand. Looking here https://www.everway.com/customer-support/ looks like you can raise a ticket via their help portal.

Still having the same issue at my school. Google seems to be investigating still acording to the support ticket that I have open with them. They suggested that it could be due to loads of students (more than 15) going to the same website at once from the same IP address. Which would be a lot of IT lessons etc.

Yep it went down last year - I remember their AI demo well, as it didnt work and it was a very awkward conversation. Going to BETT tomorrow so will see what they say.

Having the same problem - we are a Google School and are getting the message when trying to access embeded videos in Google Slides. 4G seems to work fine. We use Smoothwall so have contacted them to see what they say.

We are a Google school and have started to have the same issue - we dont get the prompt to even sign in, just the blocked message on Embeded YouTube videos in Google Slides. We use Smoothwall so have contacted them to see what they say.

I started testing Office 2024 LTSC a few weeks ago and ran into this problem of it trying to get users to sign in to Office 365. Will try creating the configuration file from the link suggested and will do some tests to see if it now works. But also getting the shared device option greyed out.

Yeah its something to look at - nerver had this issue before with EWP so its odd that its only started happening.

Unfortunately that doesnt seem to be the case for us - I have reinstalled windows on a few effected devices as well as reinstalling exam writepad and it hasnt made any difference.

It appears to be all the time as soon as you start typing. Turning off auto save and auto backup seems to resolve the issue.

We are getting the delay when typing issue as well at our school - has the issue with auto save to network locations been addressed? We are on the latest paid version.

[h=2]FYI - this is what the statement was: Major Incident Response - 22nd and 23rd January[/h] Background In the week prior to the issues that were experienced on Monday 22nd and Tuesday 23rd January 2024, Bromcom undertook work to improve the overall capacity, performance, and availability of our services through a planned series of infrastructure & software upgrades and improvements. These upgrades and improvements are necessary as we continue to scale our organisation and introduce new features and functionality. Cause of incident(s) Despite extensive testing and approval prior to release into production, the introduction of the additional capacity, designed to automatically scale as demand increases during peak hours, did not deliver the anticipated outcome during the morning of Monday 22nd January. Service was restored by manually increasing resources to meet demand. On Tuesday morning, similar issues occurred, but with a differed root cause, an application timeout in the Redis servers which were introduced to improve performance of availability and application response. Service restoration On Tuesday morning, the team noticed errors in the performance monitoring around 07:15 which could not be resolved with increased resources; therefore, a decision was taken to revert the system to its last known good configuration – a previous state in the week prior. This restored the system to a stable state. Further precautions To prevent any further issues with availability and to ensure stability of the system, a change freeze was enacted from Tuesday to avoid any further impact to customers whilst the incidents were investigated. This freeze lasted until Friday where our normal release schedule resumed. Ongoing investigation We are committed to ensuring our system capacity, availability and performance meets the demands of our customers, and we plan to continue with the programme of improvements. We have engaged additional support from our partners at Microsoft and Redis to assist us further in the investigation into the issues that caused the incidents. Recommendations have arisen from this which we will be carefully considered for how we move forward. Communication The current reporting of service incidents and degradations in performance and availability are mostly limited to manual updates. These take time to complete, and we recognise that as a result, customers are not always kept up to date in a timely manner. We are investigating options available to enhance and automate our status page at status.bromcom.com by enabling it to report Incidents where page response rate goes over a specific threshold. Bromcom would like to apologise for the significant disruption last week. We understand it had a severe impact on teachers, students and wider teams associated with supporting them. The causes and future prevention of such issues in future are being carefully reviewed at the highest levels in Bromcom.

From what I've heard they (Bromcom) have invested in dynamic infrastructure that allows them to deal with the workload better. At BETT they said that they have identified the issues occuring during peak times of AM and PM registration. Hopefully after February Half Term things will improve as that would have given Bromcom a few weeks to sort eveything out. The new schools from Northern Ireland apparently will be hosted on their own data centre so shouldnt affect the existing England schools.

Bromcom marked the issues as resolved - so I think thats as official as it gets.

So much for Bromcom saying 'The Team has fixed the problem' clearly not.

Resolved for now you mean

If Bromcom could just sort out the problem so that it doesnt keep happening that would be great. Poor service and poor quality product. The ''Team'' clearly dont actually fix the problem.

Bromcom just seems to have gotten worse recently not got off to a good start for 2024

Hi all, For the last few months I have been getting an increased amount of spam / markeking emails from companies wanting to sell the school services or products. Even had a few random calls last week. At the moment I just delete them and ignore. But want to know if anyone actually bothers replying to these kind of cold call emails telling them to not email again. If so, do you just say your not interested - or do you go down the route of saying you wont do business with them if they contact the school again randomly?

Bromcom doesn’t recommend Safari but suggests using Google Chrome. Do you get the same performance issues using that?

Yeah we have had issues with Slowness but also a lot of issues with Google SSO and MCAS. Dinner Money has been awful since the begining of the academic year

That somehow doesn't fill me with confidence that it was a 'seperate issue' 😂

Yep we have had to do the same. Or boot up our SIMS server for reference. However we can only do that this year as next year SIMS wont have our year 7s. Very worrying from Bromcom.

Yes the issues with Bromcom this week have been ridiculous - they keep marking the issue as resolved when clearly it hasnt been.

Yes we had that issue with reports. Oddly if we recreated the report as a fresh it would run fine. We did report it to Bromcom via our third party support team.