russdev Posted July 11, 2008 Posted July 11, 2008 Currently creating the new staff pack for our new IT Tech starting next week what would you want in one if you where to start a job as a junior tech. Russ
strawberry Posted July 11, 2008 Posted July 11, 2008 link to this website, a suggested training plan, network diagrams to study, suggested topics to read up on .
Diello Posted July 11, 2008 Posted July 11, 2008 Copy of SLA? What should be treated as priorities (e.g. classroom prob vs. admin prob)
sparkeh Posted July 11, 2008 Posted July 11, 2008 Somethings I would have liked when I started my job, no particular order: * Physical map of school with classes and teachers marked. * Map of IT infrastructure. * School policies + AUPs. * List of job responsibilities, what you should and shouldn't do. * List of priorities. * Info on non job related stuff - eg tea/coffee arrangements. * Complaints procedure. * An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no).
Jona Posted July 11, 2008 Posted July 11, 2008 If your doing support a list of staff members against pictures and the locations your likely to find them in can prove a real time saver. Jona
Hightower Posted July 11, 2008 Posted July 11, 2008 Or hows about training this Junior Tech without paper? I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this". Best way to learn - by doing.
sparkeh Posted July 11, 2008 Posted July 11, 2008 Best way to learn - by doing. Doing, breaking, then hastily trying to fix before anyone notices. Well maybe thats just me
Hightower Posted July 11, 2008 Posted July 11, 2008 Doing, breaking, then hastily trying to fix before anyone notices. Well maybe thats just me Virtual network = life saver
maniac Posted July 11, 2008 Posted July 11, 2008 Doing, breaking, then hastily trying to fix before anyone notices. Well maybe thats just me Been there a few times! Amazing how it only takes seconds for a problem you already know about to be reported, but it takes weeks for that problem you really need to know about to get through to you! Mike
witch Posted July 11, 2008 Posted July 11, 2008 Somethings I would have liked when I started my job, no particular order: * Physical map of school with classes and teachers marked. * Map of IT infrastructure. * School policies + AUPs. * List of job responsibilities, what you should and shouldn't do. * List of priorities. * Info on non job related stuff - eg tea/coffee arrangements. * Complaints procedure. * An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no). Location of toilets! Location of room timetables that will show when rooms are free - and how to book them for IT work Dress code Location of docs that might be useful (eg under Manager's docs I have various 'how to.. docs, IP addresses, passwords (no, not to anything important, things like email creation etc). And all the things Strawberry said
KarlGoddard Posted July 11, 2008 Posted July 11, 2008 List of drives and their roles > which drives can kids save to, which are public, which are staff only etc Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers)
russdev Posted July 11, 2008 Author Posted July 11, 2008 Or hows about training this Junior Tech without paper? I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this". Best way to learn - by doing. He will be trained that way but only fair he has welcome pack with some introduction stuff to the network and the school. Russ
Sylv3r Posted July 11, 2008 Posted July 11, 2008 Im doing something similar for new teaching staff for september but some of the below may be useful: AUP List of passwords / useful contact details i.e. e-mail addresses Quick guide to what is available on the network ICT Support Helpdesk Map of school highlighted with ICT / IWB rooms / Printers Wireless Network Map with coverage points List of bookable equipment and what services ICT Support provide All Software / Hardware to be purchased through ICT Support no. of PC’s / IWB’s across school List of network drives – what they’re for / who can access them etc
FN-GM Posted July 11, 2008 Posted July 11, 2008 List of servers and what roles they have IP details – range etc proxy address Filtering info Outline of the usual everyday tasks map of AD
crc-ict Posted July 12, 2008 Posted July 12, 2008 Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers) They don't have to be PE teachers, we're not prejudiced (or picky!) Although, you should perhaps add single to the criteria!
KarlGoddard Posted July 12, 2008 Posted July 12, 2008 I map highlighting the best places to hide. that's normally the caretakers office or kitchen staffs' brew room in most schools I've worked at!
john Posted July 12, 2008 Posted July 12, 2008 that's normally the caretakers office or kitchen staffs' brew room in most schools I've worked at! Agreed about caretaking staff office and they make a good cup of tea as well
DSapseid Posted July 14, 2008 Posted July 14, 2008 I have a new Techy starting in september hopefully and i am just going to point him at our ict wiki that we have jsut finished:) Really good idea if anyone else wants to do it. The only thing i havent put i there is network admin passwords. Runs on iis as well so need for a *nix box as i tried that and failed!
russdev Posted July 14, 2008 Author Posted July 14, 2008 I have a new Techy starting in september hopefully and i am just going to point him at our ict wiki that we have jsut finished:) Really good idea if anyone else wants to do it. The only thing i havent put i there is network admin passwords. Runs on iis as well so need for a *nix box as i tried that and failed! Dam problem is one of his jobs will be to update that
witch Posted July 14, 2008 Posted July 14, 2008 Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers) Excuse me -not all techs are MALE y'know So in the interests of fairness and balance, there should be an asterisk next to any attractive person of either sex 2
KarlGoddard Posted July 14, 2008 Posted July 14, 2008 Excuse me -not all techs are MALE y'know So in the interests of fairness and balance, there should be an asterisk next to any attractive person of either sex apologies, Witch !
TriggerHappyUK Posted July 14, 2008 Posted July 14, 2008 (edited) A few things that I would have liked to have know when I started. List of software used in ICT Suites (and a quick tutorial on what they are). What staff to help first & who to leave to sweat. Where to find admin software (tools and utilities). How to open up the many types of desktop machines. Who the SMT are. Who to tell the truth to & who not to. I could go on ... Edited July 14, 2008 by TriggerHappyUK
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