New Staff Pack

[russdev]

Currently creating the new staff pack for our new IT Tech starting next week what would you want in one if you where to start a job as a junior tech.

 

Russ

[kestrel1]

A pay rise

[strawberry]

link to this website, a suggested training plan, network diagrams to study, suggested topics to read up on .

[Diello]

Copy of SLA? What should be treated as priorities (e.g. classroom prob vs. admin prob)

[Kitkatninja]

A laptop

 

-Ken

[sparkeh]

Somethings I would have liked when I started my job, no particular order:

 

* Physical map of school with classes and teachers marked.

* Map of IT infrastructure.

* School policies + AUPs.

* List of job responsibilities, what you should and shouldn't do.

* List of priorities.

* Info on non job related stuff - eg tea/coffee arrangements.

* Complaints procedure.

* An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no).

[Jona]

If your doing support a list of staff members against pictures and the locations your likely to find them in can prove a real time saver.

 

Jona

[Hightower]

Or hows about training this Junior Tech without paper?

 

I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this".

 

Best way to learn - by doing.

[sparkeh]

Best way to learn - by doing.

 

Doing, breaking, then hastily trying to fix before anyone notices.

Well maybe thats just me

[Hightower]

Doing, breaking, then hastily trying to fix before anyone notices.

Well maybe thats just me

 

Virtual network = life saver

[maniac]

Doing, breaking, then hastily trying to fix before anyone notices.

Well maybe thats just me

 

Been there a few times! Amazing how it only takes seconds for a problem you already know about to be reported, but it takes weeks for that problem you really need to know about to get through to you!

 

Mike

[witch]

Somethings I would have liked when I started my job, no particular order:

 

* Physical map of school with classes and teachers marked.

* Map of IT infrastructure.

* School policies + AUPs.

* List of job responsibilities, what you should and shouldn't do.

* List of priorities.

* Info on non job related stuff - eg tea/coffee arrangements.

* Complaints procedure.

* An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no).

 

Location of toilets!

Location of room timetables that will show when rooms are free - and how to book them for IT work

Dress code

Location of docs that might be useful (eg under Manager's docs I have various 'how to.. docs, IP addresses, passwords (no, not to anything important, things like email creation etc).

And all the things Strawberry said

[KarlGoddard]

List of drives and their roles > which drives can kids save to, which are public, which are staff only etc

 

Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers)

[russdev]

Or hows about training this Junior Tech without paper?

 

I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this".

 

Best way to learn - by doing.

 

He will be trained that way but only fair he has welcome pack with some introduction stuff to the network and the school.

 

Russ

[Sylv3r]

Im doing something similar for new teaching staff for september but some of the below may be useful:

 

AUP

List of passwords / useful contact details i.e. e-mail addresses

Quick guide to what is available on the network

ICT Support Helpdesk

Map of school highlighted with ICT / IWB rooms / Printers

Wireless Network Map with coverage points

List of bookable equipment and what services ICT Support provide

All Software / Hardware to be purchased through ICT Support

no. of PC’s / IWB’s across school

List of network drives – what they’re for / who can access them etc

[FN-GM]

List of servers and what roles they have

IP details – range etc

proxy address

Filtering info

Outline of the usual everyday tasks

map of AD

[Edu-IT]

I map highlighting the best places to hide.

[crc-ict]

Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers)

 

They don't have to be PE teachers, we're not prejudiced (or picky!)

 

Although, you should perhaps add single to the criteria!

[KarlGoddard]

I map highlighting the best places to hide.

 

that's normally the caretakers office or kitchen staffs' brew room in most schools I've worked at!

[john]

that's normally the caretakers office or kitchen staffs' brew room in most schools I've worked at!

Agreed about caretaking staff office and they make a good cup of tea as well

[DSapseid]

I have a new Techy starting in september hopefully and i am just going to point him at our ict wiki that we have jsut finished:) Really good idea if anyone else wants to do it. The only thing i havent put i there is network admin passwords. Runs on iis as well so need for a *nix box as i tried that and failed!

[russdev]

I have a new Techy starting in september hopefully and i am just going to point him at our ict wiki that we have jsut finished:) Really good idea if anyone else wants to do it. The only thing i havent put i there is network admin passwords. Runs on iis as well so need for a *nix box as i tried that and failed!

 

Dam problem is one of his jobs will be to update that

[witch]

Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers)

 

Excuse me -not all techs are MALE y'know

 

So in the interests of fairness and balance, there should be an asterisk next to any attractive person of either sex

[KarlGoddard]

Excuse me -not all techs are MALE y'know

 

So in the interests of fairness and balance, there should be an asterisk next to any attractive person of either sex

 

apologies, Witch !

[TriggerHappyUK]

A few things that I would have liked to have know when I started.

 

• List of software used in ICT Suites (and a quick tutorial on what they are).
  
• What staff to help first & who to leave to sweat.
  
• Where to find admin software (tools and utilities).
  
• How to open up the many types of desktop machines.
  
• Who the SMT are.
  
• Who to tell the truth to & who not to.
  

 

I could go on ...

Edited July 14, 2008 by TriggerHappyUK