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FITS Compliant Web Based Helpdesk - ** RELEASED **

ICTNUT

By ICTNUT
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maniac

maniac

Posted
Posted

I like the look of this helpdesk, looks very 'friendly' to use. If I didn't already have my own PHP based helpdesk, I'd probably adopt it.

 

Just one thing, PDF'ing knowledge base articles doen't appear to work. Gives me a Internal Server Error 500 in IE6.

 

Mike.

MK-2

MK-2

Posted
Posted

I'm the same as maniac right now. Looks extremely well made and easy to use, and if we didn't already have a helpdesk in place I'd be installing it now.

 

Might grab a copy and see if I can switch over to it at some point

skunk

skunk

Posted
Posted

This looks great, but am I right in thinking it will only work with IIS6?

 

I have no experience with .asp, or attempting to get it to run on open source products.

 

On another note, can you search the requests for key words?

 

Cheers

 

Skunk

ICTNUT

ICTNUT

Posted
  • Author
Posted

localzuk is correct as it will work on any IIS enabled server, this has been one of the reasons for using classic ASP.

 

It is very easy to install, simply upload the site, create the database, change a few options in the common.asp file and away you go.

 

@maniac: The demo site is a copy of the development version which will be updated nightly, there have been some changes to the PDF generation section of the KB. I would check back in a day or two and you should find it working again.

lill

lill

Posted
Posted
This looks great, but am I right in thinking it will only work with IIS6?

 

I have no experience with .asp, or attempting to get it to run on open source products.

 

On another note, can you search the requests for key words?

 

Cheers

 

Skunk

 

Hi, if its any help I downloaded my little helpdesk Saturday morning, followed by II6, mysql, the mysql front end manager ( forget what its called) and had the thing up and running by Sunday night, the only spot of bother i ran into was not having the Parent Paths enabled which stops you getting access to the admin console.

Grommit

Grommit

Posted
Posted
I'll have a fully working test version up on the web for monday, I willbe setting up over the weekend and willpost the link here then.

 

is it possible not to have a logon account and just have a desktop short cut so the staff can just log the fault with their Name and Room number ?

 

Like no authentication or logon to helpdesk needed it's open to all staff..

 

Like no Downloads, No Announcements , no Knowledge Base

 

 

The user just clicks a link on the desktop... clicks a larger SUBMIT HELP REQUEST and then it has the USER name and Room on top ?

ICTNUT

ICTNUT

Posted
  • Author
Posted

@Grommit:

 

is it possible not to have a logon account and just have a desktop short cut so the staff can just log the fault with their Name and Room number ?

 

Like no authentication or logon to helpdesk needed it's open to all staff..

 

If you set the helpdesk to use NTLM for logins the login forms will be removed and user accounts auto created, from an end user perspective they never have tologin in just open the helpdesk and submit a request. As thier accounts are auto created for them so is thier email addresses all they would need to supply is the room number which you could specify as an additional required field on the form.

 

Like no Downloads, No Announcements , no Knowledge Base

 

This is on the way and has been asked for by a number of users and should be in v0.9.6b due end of november start of december 07

  • 2 months later...
Grommit

Grommit

Posted
Posted
Hi All,

 

 

I am in the final phase of tweaking and hope to have it available to the masses on Monday 18th June 2007 but thought I would generate some intrest with a teaser screenshot and would welcome any questions people may have.

 

Above all it's going to be free for anyones use and the source code is open to abuse within reason that is.

 

 

I think you have gone back on your word as it seems to be not free anymore...:mad:

ICTNUT

ICTNUT

Posted
  • Author
Posted

Hi All,

 

Just to clarify, MLH still remains free for education only, I have setup the MLH website in order to recoup some costs back from non-education for hosting, bandwidth, etc.

 

However in order to download you will need to provide proof that you are an education establishment and I am in the process of putting together an application form.

 

This will allow you to continue to get the software an no charge, the form should be online tomorrow, I will post up an announcement here then.

 

Sorry for any confusion this may have caused.

ICTNUT

ICTNUT

Posted
  • Author
Posted
It does not link directly with AD as in groups (yet!) but you can use NTLM to provide a sudo transparent sign on and NTFS permissions to restrict who can access the helpdesk.
Edu-IT

Edu-IT

Posted
Posted
It does not link directly with AD as in groups (yet!) but you can use NTLM to provide a sudo transparent sign on and NTFS permissions to restrict who can access the helpdesk.

You say yet, does that mean there are plans?

ICTNUT

ICTNUT

Posted
  • Author
Posted

Yes full AD intergration is planned but as yet I do not have an ETA.

 

AD intergration is a big job and will probobly dedicate a complete release just to this.

  • 2 weeks later...
Grommit

Grommit

Posted
Posted
Yes full AD intergration is planned but as yet I do not have an ETA.

 

AD intergration is a big job and will probobly dedicate a complete release just to this.

 

 

Hi ICT Nut...

 

Is the new Feb 2008 version ready yet ? :-)

ICTNUT

ICTNUT

Posted
  • Author
Posted (edited)

OK guys and gals it's here 0.9.6b is officially out and released.

 

However in order for you guys to get it for free you will need to fill out this form -> here <- so as to ensure that only those in education do actually get it for free.

 

Once you have applied an email will be sent to you with a unique download link to get the software.

 

On another note some of you mayhave noticed that the OP Software site is now redirecting to the mylittlehelpdesk site, this has been done to try and consolidate web hosting costs especially bandwidth, the forums are still in place -> here <- and those of you that have registered already will not need to do so again.

 

PLEASE NOTE:

To upgrade you must be on version 0.9.4b and you must take a complete baqckup of the site and database prior to upgrading. This is a major upgrade and as such most of the files have been changed in one way or another so you are advise to replace all files you have in your support site / folder.

 

Any problems you all now what to do

Edited by ICTNUT
More info
pmassingham

pmassingham

Posted
Posted

Can you help with this when after reaching stage 4 of 4 (v 0.9.6b) I proceed to the login screen?

 

Microsoft OLE DB Provider for SQL Server error '80004005'

 

[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.

 

/MLH/incs/common.asp, line 76

 

Thanks

ICTNUT

ICTNUT

Posted
  • Author
Posted

have you entered all the required details in db_connect.asp that can be found in the incs folder.

 

This file is used by the helpdesk to connect to the database and it would appear either the details are missing or have been incorrectly added.

plexer

plexer

Posted
Posted

I just tried to upgrade from 0.9.4 to 0.9.6 and got a similar error:

 

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

 

[MySQL][ODBC 3.51 Driver]Access denied for user 'mlh'@'server03.wayland.local' (using password: YES)

 

/incs/common.asp, line 76

 

Ben

plexer

plexer

Posted
Posted

That was when trying to log in after it said the upgrade was all done.

 

But did fresh install yesterday which worked fine apart from the time worked null values which you said you'd do a mysql script to fix for me.

 

Ben

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