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FITS Compliant Web Based Helpdesk - ** RELEASED **

ICTNUT

By ICTNUT
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ICTNUT

ICTNUT

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Great! Any pricing?

 

Yes Pricing is as follows:

 

Non Hosted

 

Initial Cost (Year 1)

Lite Edition - FREE

Pro Edition - £250

Enterprise Edition - £450

 

After Year 1

Support and Upgrade Assurance - £125 For Pro and £175 for Enterprise

 

Hosted

 

Annual Costs include all support and upgrades

Lite Edition - Not Available

Pro Edition - £250

Enterprise Edition - £450

ful56_uk

ful56_uk

Posted
Posted
I like the sound of that pricing. When is a demo going live so I can have a look. Really interested in the asset management. Can you link assets to users and follow the history of the assets regarding any support request made againest it and also ownership of asset.
ICTNUT

ICTNUT

Posted
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I like the sound of that pricing. When is a demo going live so I can have a look. Really interested in the asset management. Can you link assets to users and follow the history of the assets regarding any support request made againest it and also ownership of asset.

 

When an incident is logged there is an oportunity to add an asset tag nuimber which will link the incident to the asset, within the incident itself you can view all information regarding the asset as well as it's problem history.

 

Incidents can be logged and assets can be linked at a later stage if needed also.

 

We are hoping to get our online demos updated with the new version within the next week.

ICTNUT

ICTNUT

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Really like the idea of being able to link an asset with a user.

 

Would definitely help stop our laptops 'wandering' off. :rolleyes:

 

Yes linking assest to users is in there.

  • Thanks 1
vikpaw

vikpaw

Posted
Posted
Or are you...

First post by a new user and they advertise two competitors, one of which doesn't look great but the other quite attractive? (Wondering if they represent the attractive company?)

 

Well, it's not a 1st post. member been here since 2006.

Plus, i think we all know how good MLH / OP Smartdesk is.

There's a free version that will speak for itself, and if it doesn't the rest of us will! ;)

  • Thanks 1
mb2k01

mb2k01

Posted
Posted
Well, it's not a 1st post. member been here since 2006.

Plus, i think we all know how good MLH / OP Smartdesk is.

There's a free version that will speak for itself, and if it doesn't the rest of us will! ;)

 

Indeed. Yep, I'll hold my hands up. Saw the 0's next to the two thanks lines and incorrectly assumed it was number of posts. Sorry Jazzy639.

Edu-IT

Edu-IT

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As promised here is a sneek peek at the room booking facility:

 

Sneek Peek: Room Booking | OP Software - Solutions for Education

 

:)

How about setting periods when rooms cannot be booked. (Holidays, maintenance etc)

 

Also could you perhaps differentiate somehow between resources and rooms? A drop down, one calendar showing resources and the other showing rooms? Just an idea of things I've seen and like on other systems.

 

Will there also be options to easily print out these bookings?

  • Thanks 1
ICTNUT

ICTNUT

Posted
  • Author
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How about setting periods when rooms cannot be booked. (Holidays, maintenance etc)

 

Also could you perhaps differentiate somehow between resources and rooms? A drop down, one calendar showing resources and the other showing rooms? Just an idea of things I've seen and like on other systems.

 

Will there also be options to easily print out these bookings?

 

As always feedback is very much welcomed, however, if we keep making changes at this point in time we will never get the new version released. ;)

 

Once the new version is out we have already setup an area where you can make feature requests and to let us know when things are not working quiet as they should.

 

Suggestions like this should be logged within this area (i'll let you know where it is when the new version is out) and we can then look at each on based on it, ease of implementation, benefit to the masses, and thats just a damn good idea.

Edu-IT

Edu-IT

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Yeah, Shh Edu-IT ;) want this before christmas you know lol!! ;) hehe

 

Keep up the good work Ozan :)

 

J

Hey! I was only suggesting. It's how things get improved. :)

Edu-IT

Edu-IT

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Does the resource/room booking cater for 2 week time tables and holiday periods?

 

Ben

The holiday periods was the point I raised above. I guess not since he said it's too late to make changes for this release.

ICTNUT

ICTNUT

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Does the resource/room booking cater for 2 week time tables and holiday periods?

 

Ben

 

The calendar is curently based on the way an Outlook calendar is viewed, holidays are not an issue as these are set times in most schools so simply adding a booking for that time is easy.

 

2 week timetables are proving to be an issue as are displying the calendar on a set period layout.

 

I am sure these are all do'able but require time to investigate and develop, as per my response above lets get it out, get the feedback and create a development roadmap going.

dave.81

dave.81

Posted
Posted

Is it wrong i'm really looking forward to this release. I am one of the newer customers but it's really improved the way i log faults and staff can see what is going on. The new bits like room booking and asset management will be brilliant too.

 

Exciting...:o

  • Thanks 1
Crispin

Crispin

Posted
Posted

I'm not trying to be a PITA or masquerading as a broken record, but is there any news on a release date?

 

We have been tasked with implementing a helpdesk to comply with FITS. This was issued to us as a task in January and I really can't keep telling my manager's "it's being released soon, but don't know when."

 

We will be forced to move over to the Richmond service desk if I can't give any kind of solid answer.

 

I personally would really like to stay with OP but I can't justify the waiting any longer. I know this isn't Ozan's fault, and I'm really trying hard not to be pushy! I just really liked this solution and would hate all the anticipation to be wasted.

 

Cheers

Chris

Kitkatninja

Kitkatninja

Posted
Posted

Apart from OP Software, I'm looking at DNA Helpdesk (it's ITIL so a more complex version of FITS) and Microsoft's own System Center Service Manager 2010. It's currently in beta, but it supports Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL).

 

We'll see if they're any good.

 

-Ken

ICTNUT

ICTNUT

Posted
  • Author
Posted
I'm not trying to be a PITA or masquerading as a broken record, but is there any news on a release date?

 

We have been tasked with implementing a helpdesk to comply with FITS. This was issued to us as a task in January and I really can't keep telling my manager's "it's being released soon, but don't know when."

 

We will be forced to move over to the Richmond service desk if I can't give any kind of solid answer.

 

I personally would really like to stay with OP but I can't justify the waiting any longer. I know this isn't Ozan's fault, and I'm really trying hard not to be pushy! I just really liked this solution and would hate all the anticipation to be wasted.

 

Cheers

Chris

 

The release dates are as follows:

 

OPSD Lite - Will be available for download from 2nd March 2010

OPSD Pro - Will be available from 4th March 2010

OPSD Enterprise - Should be available from 8th March 2010

 

We are just putting finishing touches to the installation docs.

 

Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

 

Our own support site will be updated later today as will the online demo.

 

Hope this puts a smlie on for a Monday :D

Kitkatninja

Kitkatninja

Posted
Posted
The release dates are as follows:

 

OPSD Lite - Will be available for download from 2nd March 2010

OPSD Pro - Will be available from 4th March 2010

OPSD Enterprise - Should be available from 8th March 2010

 

We are just putting finishing touches to the installation docs.

 

Exisiting users will need to contact us if they are using MySQL as thier backend database so we can convert it for them.

 

Our own support site will be updated later today as will the online demo.

 

Hope this puts a smlie on for a Monday :D

 

This sounds promising, thanks :)

 

-Ken

ICTNUT

ICTNUT

Posted
  • Author
Posted
Apart from OP Software, I'm looking at DNA Helpdesk (it's ITIL so a more complex version of FITS) and Microsoft's own System Center Service Manager 2010. It's currently in beta, but it supports Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL).

 

We'll see if they're any good.

 

-Ken

 

We have found that ITIL (although very effective) is overkill for schools and can lead to more confusion than solution.

Crispin

Crispin

Posted
Posted

Thanks Ozan! Great to hear news on release dates.

 

We will definitely wait now. Will contact you on or after the release dates.

 

Thanks again! Looking forward to seeing it all in action :D

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