ICTNUT
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20th
EduGeek EDIT Conference
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Everything posted by ICTNUT
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**** THIS IS AN UNMONITORED THREAD **** Please note that we do not monitor this thread every day and we do not always get notification emails about posts and updates. We do not want you to feel we are ignoring you so please can you do the following: New Trials and Sales Questions: Please either email sales [at] opsoftware.net or call us on 01544 327 310 we will be more than happy to answer your questions. If you want a trial of the software please visit https://www.opsoftware.net/op-smartdesk-great-for-customer-support-ict-help-desk-and-asset-management/ and sign up for the trial, you will get access within the hour (during business hours). Existing Customers: If you have a support issue please access your client account and open a support ticket here : https://customers.opsoftware.net/submitticket.php : If you have an urgent issue please ensure you open a support ticket and call 01544 327 310 (option 2) and one of the support team will help you. You can always send an email into support [at] opsoftware.net as this will generate a support ticket for you also. Don't forget you can access the software documentation from within the software itself on the top right of every page (green button) or directly at OP SmartDesk Documentation & Community Forums and our demo site can be found here: OP SmartDesk - Login. Hope this helps :-)
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You cannot restore an older version of the page as there will be a mismatch with the compiled .dlls then Also if you ever edit any data directly in the database ALWAYS remember to restart the application pool and website to ensure that correct data is reloaded or you could end up with corrupted data.
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Hi Adam, If you can log a support ticket here: https://customers.opsoftware.net/ we can get this sorted for you. We know of an issue that we introduced in MR4 that can cause this, however it can be resolved fairly quickly :-)
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Off-site cloud backups, who, how much (gb) and how much (£££)??
ICTNUT replied to cheredenine's topic in Cloud Services
Hi All, Yes it is GB and not Gb :-) Page has been updated to reflect this. @Edu-IT is correct in what he says, give us a shout if you have any questions. NOTE: we do not get notifications from EduGeek for some reason so we may not answer right away to posts placed here, however you can use the live chat facility on our site or email us directly if that helps :-) -
Should have it ready for you by this Wednesday no later :-) the wait will be worth it. As a heads up this is what was added/fixed/change etc... - OP SmartDesk v2.5 (MR3) Release Notes | OP SmartDesk Documentation & Community Forums
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All sorted, just updated your ticket. Check here for upgrade instructions: Upgrading OP SmartDesk | OP SmartDesk Documentation & Community Forums This will be the changes to the polling system: OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums This will be the changes you need to do for your polling to work: Using WGet for OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums Setup OPSD to email out through Office 365: Configure OP SmartDesk to Email Through Office 365 | OP SmartDesk Documentation & Community Forums This is what has changed in the last few releases: v2.5 MR1 - OP SmartDesk v2.5.8263 (MR1) Release Notes | OP SmartDesk Documentation & Community Forums v2.5 MR2 - OP SmartDesk v2.5 (MR2) Release Notes | OP SmartDesk Documentation & Community Forums
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Heading over to take a look now for you...
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Ahh OK that would explain it then :-) You are a few versions behind, current version is v2.5.8936 and we have totally changed that way that polling works. I would recommend that you upgrade to the latest version as this will most likely resolve you problem.
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Very much second what @vikpaw has said, firstly what version of the software are you on??
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@vikpaw - if you go to the My Account page (little person icon, top right) and scroll to the bottom you will see them there, if you are an admin you will also see all other the other "personal" ones as well as create global ones for all. We have had a meeting about this and it is a throw back to the old MyLittleHelpdesk days and has simply stuck there which really is not as user intuitive as what you would expect so we have moved it to it's own menu option under the Help desk Manager. This is available in Mondays maintenance release so that should make it a little easier for you :-)
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Hi All For those of you using our BETA releases we have released another one today v2.5.1063, this can be downloaded via your customer accounts here: https://opsoftware.net/customers/ Release notes can be found here: OP SmartDesk Release Notes There will most likely be 2 or 3 more BETA updates and we will be ready for a full release version to all. The next couple of BETAs will be purely to tidy up some loose ends ready for a full release. If anyone is having any issues downloading the BETAs please email / PM me and I'll get you alternative access.
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Just PM'd you.
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I have never implied or said you were lying about anything so please do not insinuate that we did. It is true that you cannot please everyone. We are more than happy to have a meaningful dialogue in order to resolve your issues / feature requests but you will also have to be realistic about when these changes will be put in place as per my last response:
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Check the queues that the requests have been raised for and make sure that the user logged in has access to those queues. You can change the queues that a user has access to via the User Setup area.
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Not in the current version of the software but if you could log this as a feature request here: Customer Feedback for OP SmartDesk then we will add it to the road map for you.
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We have not seen this behaviour at all, can you log a support request (https://www.opsoftware.net/customers/) so we can work with you to try and understand what is happening?
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There is now issue with your account as I can login as you and download the files, we have come across a few schools that have not been able to get the files due to LEA filtering / dynamic application filtering however they have been able to access the files from outside of the LEA network. Have you tried this?
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Email to staff on job assign is indeed working and has worked from the start and emailing the IT upon resource booking was never built into the system but then it was never requested. The resource booking was very new in v2.4 and we cannot think of everything that users may want or need, we have been developing this software based on direct feedback from schools and testers for 6 years now, if we do not know what you want we cannot be expected to put it in.
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If you would like access to the BETA files please let us know, see my previous post.
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Hi Guys, Just has a chat with Plexer and he pointed me over here Firstly I need to apologise for the lack of communication on here but our primary part of our business (School ICT Support) has been hectic of late and have not had much time to lurk on here Next please be aware that this forum is not where we provide support for OP SmartDesk, you really need to log your support requests via you account here: https://www.opsoftware.net/customers/ this is the only way we can be sure that your issues get dealt with. v2.5 is a massive undertaking for us and includes some really cool stuff but as you can imagine this all needs to be tested and testing produces errors which needs to be fixed this is why the release of v2.5 has taken a little longer than previous releases as we want to ensure that we get it right from the start. v2.5 also has a new dedicated online documentation site which is being updated monthly and is accessible directly from within the software. I am going to make the BETA versions available to those who want them simply email [email protected] with your request and we will add them to your account for download, this will allow you to get to the latest version quicker BUT remember these are BETA versions and although a lot of testing is done there can still be issues so be sure to read ALL the release documentation BEFORE you install it in a live production environment. I will respond to individual posts shortly however should you have any issues, currently we have none logged on our system, make sure you get them logged so we can help.
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We are happy to announce a new version of OP SmartMonitor has been released and is available for download from your online account - https://www.opsoftware.net/customers/ What has changed in this version? The following updates / changes have been added to this release: Bug Fix - Disk Check Free Space would report incorrectly for drives above 4Tb Bug Fix - Memory Check would report incorrectly for total memory above 32Gb Bug Fix - When adding a node and then moving to the add sensor page the node drop-down list would not contain the newly added node. Bug Fix - When adding a new group and then moving to the add new node tab the newly added group would not appear in the node group drop-down. Bug Fix - On rare occasions when adding a senor this would add correctly but would not show in the view sensor window for a node. Enhancement - A full data cleanup is now performed when a node is removed, with warning messages. Enhancement - A full data cleanup is now performed when a windows service is removed, with warning messages. Enhancement - On the add sensor tab a new group filter drop-down has been added in order to filter the node drop-down list so you do not have to scroll through all nodes in order to find the one you want. Enhancement - When doing a fresh install and clicking on the add node tab you are advised that a node cannot be added until at least one group has been added, upon adding a group the add node form is then visible. Enhancement - When doing a fresh install and clicking on the add sensor tab you are advised that a sensor cannot be added until at least one node has been added, upon adding a node the add sensor form is then visible. Enhancement - Online videos have been added to the OP SmartMonitor Forums. No database changes have taken place in this update so backup all your current OP SmartMonitor files to another location and copy the new ones in, then open the settings.asp file found in the INCS folder and make any required changes, these can be copied from the old settings.asp file you backed up earlier. Upgrade notes can be found on the support forums here: OP SmartMonitor Forums - OP Software User Forums We do recommend that you upgrade to this version as the overall speed of the software has been improved greatly and you will benefit from this. We would like to thank all those of you who have provided positive feedback via email and the forums and the 300+ downloads we have had so far. If you have any feedback or problems please let us know via the support forums.
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We are happy to announce a new version of OP SmartMonitor has been released and is available for download from your online account - https://www.opsoftware.net/customers/ What has changed in this version? The following updates / changes have been added to this release: - Support for MS SQL Server 2012 - Better Support MS SQL Server 2008/R2 - User interface enhancements - Public status page Internet Explorer layout fixes - Quicker loading of the sensor logs - Better real-time filtering of sensor data - Background code enhancements ready for more sensors to be added No database changes have taken place in this update so backup all your current OP SmartMonitor files to another location and copy the new ones in, then open the settings.asp file found in the INCS folder and make any required changes, these can be copied from the settings.asp file you backed up earlier. Upgrade notes can be found on the support forums here: OP SmartMonitor Forums - OP Software User Forums We do recommend that you upgrade to this version as the overall speed of the software has been improved greatly and you will benefit from this. If you have any feedback or problems please let us know via the support forums.
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v2.4.25.
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Thanks for the update and feedback => Off to fix your account.........
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@tomearnshaw - keep me updated one way or another
