ICTNUT
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About ICTNUT
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**** THIS IS AN UNMONITORED THREAD **** Please note that we do not monitor this thread every day and we do not always get notification emails about posts and updates. We do not want you to feel we are ignoring you so please can you do the following: New Trials and Sales Questions: Please either email sales [at] opsoftware.net or call us on 01544 327 310 we will be more than happy to answer your questions. If you want a trial of the software please visit https://www.opsoftware.net/op-smartdesk-great-for-customer-support-ict-help-desk-and-asset-management/ and sign up for the trial, you will get access within the hour (during business hours). Existing Customers: If you have a support issue please access your client account and open a support ticket here : https://customers.opsoftware.net/submitticket.php : If you have an urgent issue please ensure you open a support ticket and call 01544 327 310 (option 2) and one of the support team will help you. You can always send an email into support [at] opsoftware.net as this will generate a support ticket for you also. Don't forget you can access the software documentation from within the software itself on the top right of every page (green button) or directly at OP SmartDesk Documentation & Community Forums and our demo site can be found here: OP SmartDesk - Login. Hope this helps :-)
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You cannot restore an older version of the page as there will be a mismatch with the compiled .dlls then Also if you ever edit any data directly in the database ALWAYS remember to restart the application pool and website to ensure that correct data is reloaded or you could end up with corrupted data.
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Hi Adam, If you can log a support ticket here: https://customers.opsoftware.net/ we can get this sorted for you. We know of an issue that we introduced in MR4 that can cause this, however it can be resolved fairly quickly :-)
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Off-site cloud backups, who, how much (gb) and how much (£££)??
ICTNUT replied to cheredenine's topic in Cloud Services
Hi All, Yes it is GB and not Gb :-) Page has been updated to reflect this. @Edu-IT is correct in what he says, give us a shout if you have any questions. NOTE: we do not get notifications from EduGeek for some reason so we may not answer right away to posts placed here, however you can use the live chat facility on our site or email us directly if that helps :-) -
Should have it ready for you by this Wednesday no later :-) the wait will be worth it. As a heads up this is what was added/fixed/change etc... - OP SmartDesk v2.5 (MR3) Release Notes | OP SmartDesk Documentation & Community Forums
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All sorted, just updated your ticket. Check here for upgrade instructions: Upgrading OP SmartDesk | OP SmartDesk Documentation & Community Forums This will be the changes to the polling system: OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums This will be the changes you need to do for your polling to work: Using WGet for OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums Setup OPSD to email out through Office 365: Configure OP SmartDesk to Email Through Office 365 | OP SmartDesk Documentation & Community Forums This is what has changed in the last few releases: v2.5 MR1 - OP SmartDesk v2.5.8263 (MR1) Release Notes | OP SmartDesk Documentation & Community Forums v2.5 MR2 - OP SmartDesk v2.5 (MR2) Release Notes | OP SmartDesk Documentation & Community Forums
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Heading over to take a look now for you...
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Ahh OK that would explain it then :-) You are a few versions behind, current version is v2.5.8936 and we have totally changed that way that polling works. I would recommend that you upgrade to the latest version as this will most likely resolve you problem.
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Very much second what @vikpaw has said, firstly what version of the software are you on??
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@vikpaw - if you go to the My Account page (little person icon, top right) and scroll to the bottom you will see them there, if you are an admin you will also see all other the other "personal" ones as well as create global ones for all. We have had a meeting about this and it is a throw back to the old MyLittleHelpdesk days and has simply stuck there which really is not as user intuitive as what you would expect so we have moved it to it's own menu option under the Help desk Manager. This is available in Mondays maintenance release so that should make it a little easier for you :-)
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Hi All For those of you using our BETA releases we have released another one today v2.5.1063, this can be downloaded via your customer accounts here: https://opsoftware.net/customers/ Release notes can be found here: OP SmartDesk Release Notes There will most likely be 2 or 3 more BETA updates and we will be ready for a full release version to all. The next couple of BETAs will be purely to tidy up some loose ends ready for a full release. If anyone is having any issues downloading the BETAs please email / PM me and I'll get you alternative access.
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Just PM'd you.
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I have never implied or said you were lying about anything so please do not insinuate that we did. It is true that you cannot please everyone. We are more than happy to have a meaningful dialogue in order to resolve your issues / feature requests but you will also have to be realistic about when these changes will be put in place as per my last response:
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Check the queues that the requests have been raised for and make sure that the user logged in has access to those queues. You can change the queues that a user has access to via the User Setup area.
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Not in the current version of the software but if you could log this as a feature request here: Customer Feedback for OP SmartDesk then we will add it to the road map for you.
