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FITS Compliant Web Based Helpdesk - ** RELEASED **

ICTNUT

By ICTNUT
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ICTNUT

ICTNUT

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You can now download the latest version of My Little Helpdesk from the Customer Area (OP Software)

 

If you do not have a username and password to access this area please email support{at}opsoftware.co.uk as we are still in the process of migrating users over to this new system.

 

A full change log can be found here: Version 0.9.9 Released

 

Any questions you know what to do ;)

  • 1 year later...
Edu-IT

Edu-IT

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Just come across this from Ozan. Great news for the coming months!

 

OP SmartDesk Update…. | OP Software - Solutions for Education

 

 

New Software Editions

When we release OP SmartDesk there will be 3 versions available:

 

  • Lite or Free Version: This will provide entry level access to the world of helpesk software providing access to a single technician in order to log and track requests, unlimited user access and unlimited queues, however this version will not support email polling, SLAs, or asset management. There is no charge for this version.
  • Pro Version: This supports unlimited technicians and users, unlimited queues, email polling, SLAs, and email notifications but will not include Asset Management.
  • Enterprise Version: This is the same as the pro version but will also include Asset Management.

  • Thanks 1
Crispin

Crispin

Posted
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That really looks great, can't wait to get hold of it. Any news on the release?

 

I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken :(

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ICTNUT

ICTNUT

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That really looks great, can't wait to get hold of it. Any news on the release?

 

I may have to resort to installing the old version but would like to avoid that. Our liberum helpdesk is broken :(

 

This will explain the delay:

 

OP SmartDesk Update…. | OP Software - Solutions for Education

 

however trademarks are in just waiting on patents as soon as we have these we will release it.

 

Just as an update the free light version of OP SmartDesk with have this feature in it as standard.

EduTech

EduTech

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Great News Ozan! :) Look forward to getting my hands on it been itching at getting this now for a few weeks! :D

 

Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person :D

vikpaw

vikpaw

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Cheers ozan.

Please let us know as soon as we can download the latest version, i've been waiting since BETT.

Great news that all existing users get Enterprise version - thanks ;O)

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ICTNUT

ICTNUT

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Great News Ozan! :) Look forward to getting my hands on it been itching at getting this now for a few weeks! :D

 

Have you been away by anychance? i did try ringing the office a few times.. or have you just been a very busy person :D

 

We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly.

 

I would use email as we can gaurantee a response that way. :)

EduTech

EduTech

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We have been in the middle of an office move which we should finish by the end of this week, this has meant that we have had to redirect phones to mobiles and sometimes these have not picked up correctly.

 

I would use email as we can gaurantee a response that way. :)

 

Ah right gathered it might of been something like that :) no problem... let me know when it is released! cant wait :D

 

;) I Did Email - 29th Jan

 

Cheers

 

James.

ICTNUT

ICTNUT

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Will these extras (Room booking etc) be add on modules or a come as part of the complete package?

 

They will be part of the software, not addons.

ICTNUT

ICTNUT

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Ah right gathered it might of been something like that :) no problem... let me know when it is released! cant wait :D

 

;) I Did Email - 29th Jan

 

Cheers

 

James.

 

Yeah i saw that but I thought I replied, sorry mate ;)

EduTech

EduTech

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Yeah i saw that but I thought I replied, sorry mate ;)

 

No Problem mate, As you said you have been busy moving :) I'll just continue to sit here crunching on my fingers waiting for the email to say it has been released :D :D :D

ICTNUT

ICTNUT

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What if you only want the basic helpdesk and room booking though, for example?

 

There will be 3 versions:

 

Lite - This is free and consists of just the helpdesk for 1 tech and unlimited staff which also includes the calendar.

 

Pro - Is the same as light but also has email polling, SLA's, extensive reporting and room booking.

 

Enterprise - This is as the the pro version but also has full asset management.

mb2k01

mb2k01

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Hi Ozan,

 

I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!)

 

I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end!

 

Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version?

ICTNUT

ICTNUT

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Hi Ozan,

 

I'm itching to have a go at it too (I was wondering what had happened to my trial request but I'm guessing the office move explains it!)

 

I'm currently using Kayako SupportSuite and looking at your product as a viable alternative. The booking feature is a huge bonus as we're currently using an old and creaking web-based portal and access back end!

 

Will it just be the hosted version that is available for trial, or would I be able to trial the locally hosted version?

 

At the moment you will only be able to trial as a hosted version however as soon as we have released v2.0 then we will be working on a local trial that you will be able to download and install yourself.

ICTNUT

ICTNUT

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Now that we're looking at putting a helpdesk in place, which do we choose from:

 

OP SmartDesk

eTicket - eTicket Help Desk Software PHP

SmarterTrack - Leading Customer Service, Live Chat, and Help Desk Software

 

All seem to have similar functions, SmarterTrack being big on the reports and livechat but we dont need livechat.

 

Nice to see we are in the running let us know if there is anything we can do or if you need any further information.

ICTNUT

ICTNUT

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Will the pro version support multiple technicians? Also, is there any pricing available yet?

 

Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited.

mb2k01

mb2k01

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Nice to see we are in the running let us know if there is anything we can do or if you need any further information.

 

Or are you...

First post by a new user and they advertise two competitors, one of which doesn't look great but the other quite attractive? (Wondering if they represent the attractive company?)

Edu-IT

Edu-IT

Posted
Posted
Yes the pro and enterprise version will have unlimited users and staff in the same way that the current version of the helpdesk does. Only the lite version will be limited.

Great! Any pricing?

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