Edu-IT Posted May 5, 2008 Posted May 5, 2008 @Edu-IT, you can do this as standard with MLH regardless if LDAP Auth, NTLM, or forms authentication is used. You're right. I should have logged in to the demo as a tech. Sorry!
ICTNUT Posted May 5, 2008 Author Posted May 5, 2008 Hello all, Just to announce that the long awaited 0.9.7 release is out today. Some of the changes are as follows: - Pre Defined Responses are now available when closing a request. - Helpdesk admins can now assign requests to other staff. - Request Details can now be added to all outgoing notification emails . - New reformatted support request print layout. - New Ability to perform mass actions on multiple requests, merge requests, assign multiple Requests to single staff, mass update priority and status. - Added support for MS Access 2003 as a database backend - PDF formatting has been fixed. - Full spell checking functionality added - Search facility added - Fixed issue where non admins could not edit thier pre defined responses - Fixed issue with file uploads not recognising some file extensions as allowed. - New "On Hold" status added - New search facility added - Due to popular request the response and history pages have been merged - Some mior database remodeling to allow for more efficient data extraction. Happy Supporting.......
randle Posted May 6, 2008 Posted May 6, 2008 Hello all, Just to announce that the long awaited 0.9.7 release is out today. How do we get this?
ICTNUT Posted May 6, 2008 Author Posted May 6, 2008 Those of you that have 0.9.6 will get it automatically via an email link that will be sent out over the next few of days. Priority is currently given to those who have paid for upgrades and support. Once we have these out of the way we will then move on to everyone else.
dave.81 Posted May 7, 2008 Posted May 7, 2008 I'm currently using spiceworks as it has a great feature where staff can just email a problem and it gets added onto the helpdesk and staff/ME both get emails confirming that it has been added. Does this helpdesk do that? If not is it something that might be added? Most useful for us as our staff struggle to log onto more than their emails so the easier it is the better.
ICTNUT Posted May 7, 2008 Author Posted May 7, 2008 Yes it does, I would post the link to the relevant parts of the site but I have just found out that my ISP (Fasthosts) have just deleted my site database As osoon as it is backup i'll get the links posted.
Edu-IT Posted May 7, 2008 Posted May 7, 2008 Yes it does, I would post the link to the relevant parts of the site but I have just found out that my ISP (Fasthosts) have just deleted my site database As osoon as it is backup i'll get the links posted. They're always doing something wrong aren't they? Or am I getting them mixed up with another host?
dave.81 Posted May 7, 2008 Posted May 7, 2008 (edited) ICTNUT, brilliant will look forward to the site being back up Be nice to support someones hard work from here and looks like a good system too. Edited May 7, 2008 by dave.81
ICTNUT Posted May 7, 2008 Author Posted May 7, 2008 (edited) @dave.81: We have our own dedicated servers so if you want to have a play on the demo site -> Helpdesk Demo Site U: admin P: demo123 [edit] Website is backup finally...... [/edit] Edited May 7, 2008 by ICTNUT
binky Posted May 23, 2008 Posted May 23, 2008 Above all it's going to be free for anyones use and the source code is open to abuse within reason that is. Free, yeah right....
localzuk Posted May 23, 2008 Posted May 23, 2008 Free, yeah right.... See his earlier response: http://www.edugeek.net/forums/scripts/9198-fits-compliant-web-based-helpdesk-released-5.html#post150667
ICTNUT Posted May 23, 2008 Author Posted May 23, 2008 @Binky: MLH is free all you need to do is apply for it Help Desk Software, Service Desk, Web, Mobile ITIL and FITS based support. - Edu Application
binky Posted May 23, 2008 Posted May 23, 2008 @Binky: MLH is free all you need to do is apply for it Help Desk Software, Service Desk, Web, Mobile ITIL and FITS based support. - Edu Application Thanks, looking at the beta it was amazing! but I didn't notice that it was free for schools!!
SwedishChef Posted June 3, 2008 Posted June 3, 2008 I have applied for this software looks great, I dont seem to be able to find any information on how the helpdesk "email box" works (I'm presuming some kind of pop3 polling system) ie: staff email a particular address which gets inputted into the MLH system Kind Regards Gary
ICTNUT Posted June 3, 2008 Author Posted June 3, 2008 @garyholder: You are correct there is a small windows service that runs and polls a dedicated email inbox via pop3. This is not released yet but will be released alongside the 0.9.8 release at the end of June 08
mcloum Posted July 7, 2008 Posted July 7, 2008 Whats the latest version of this? I have "MyLittleHelpdesk_0_9_6b.zip" and could do with MS access support.
plexer Posted July 7, 2008 Posted July 7, 2008 0.9.8b is with the beta testers at the moment so the released version is 0.9.7b. Ben
plexer Posted July 7, 2008 Posted July 7, 2008 Depends on when you bought I just had a look at the homepage and it would appear that Oz has made some more changes to the licensing. I'd suggest contacted them directly. Ben
craigg Posted July 11, 2008 Posted July 11, 2008 Just applied for a copy of MLH. Looks great. How is the AD integration coming along?
plexer Posted July 11, 2008 Posted July 11, 2008 At the moment it uses integrated ntlm authentication so it knows who your users are and they don't actually have to log in. Are you looking for more than that? groups? Ben
craigg Posted July 11, 2008 Posted July 11, 2008 No, aslong as they don't have to sign in and we don't have to create accouts for everyone. Im looking forward to testing it over the 6weeks! cheers.
ssiruuk2 Posted July 14, 2008 Posted July 14, 2008 How do I go about registering to get a copy of this ? I have had a look on the website and registered on the forum but must be blind! Thanks
ICTNUT Posted August 12, 2008 Author Posted August 12, 2008 (edited) Hi All, After the release of the new version of the helpdesk on the 1st August I have now released MLH WinApp, Helpdesk Desktop Alert Tool. Its a free windows application that will sit in your system try and monitor the helpdesk and provide MSN style tray alerts when a new request is logged and if one of your requests, that you have been dealing with, has been updated. By Simply clicking on the alert you will be taken directly to the request for you to do with as you wish. You can find out more here: Helpdesk Software, Service Desk, Web, Mobile ITIL and FITS based support. - WinApp You do not need to be on the latest version of the helpdesk to use this tool but you do have to be on a minimum of version 0.9.6b It's free to use and you can install it onto as many pc's as you wish. Enjoy and thanks for the support Edited August 12, 2008 by ICTNUT typo 2
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now