OneNote issues

[Simcfc73]

Just in case anyone is using the clunky Classnotebook in their school and has had issues the past week I had a reply from their tech support today saying its had an issue for a coupel of weeks.

 

Please be informed the issue with distributing pages is a known issue. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding.

 

Our Engineering team has been actively investigating the page distribution errors over the past three weeks, with dedicated engineers working to identify the underlying cause. During this time, several smaller fixes have also been deployed to help address the symptoms while the investigation continued.

 

We believe we have now identified the root cause and began rolling out a fix on Monday morning. Unfortunately, an unexpected issue occurred during the deployment process, which resulted in the Class Notebook toolbar temporarily not appearing in some regions.

 

The toolbar issue is now nearly resolved worldwide. Once the recovery is complete, we will be able to further validate whether the fix deployed for the page distribution issue fully addresses the root cause across all affected regions.

 

The deployment is currently halfway complete, and the early results are promising. We truly appreciate your patience and understanding as our Engineering team continues working to ensure the issue is fully addressed.

 

I understand how important page distribution is for your day to day teaching activities, and I truly appreciate your patience while this work continues. As soon as we receive any confirmed updates regarding the rollout or a projected completion timeline, I will share them with you immediately.