Web Desk Helpdesk Software

[Danny_t]

Hi All,

 

Apologies if i am posting in the wrong section. We are currently looking to change our helpdesk and assett management software, we are using managed service desk at the momment however we find this unreliable and the support is terrible. I went to the service desk and it support show and saw Wed desk helpdesk software, first impressions were very good, has anyone used them?

 

Reviews of the software and support would be really useful

 

Kind Regards

 

Danny

[Gigabyte]

I have used 'Site Helpdesk - IT' before. Very easy to use, plenty of features, and reliable.

[Earthling]

WebHelpDesk in use here for about 4 years now. Web Help Desk - Powerful and Affordable Help Desk Software

 

Regular updates, asset managment, call-logging, simple to manage and populate, reporting, all sorts of stuff.

 

Very, very pleased with it.

[dave.81]

I do like the WebHelpDesk system have used the free version before but we always seem to come back to using Spiceworks..

[winng]

Spiceworks here

[glennda]

We use Request Tracker and GLPI - slight customization to start all free and runs off a linux box

[mole]

Use webhelpdesk for past 2 years and agree with above comments, all good.

[Edu-IT]

Using OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One and can't fault it! Good pricing, good features and good support.

 

Check out htt://demo.opsmartdesk.com to see the latest version - it differs from the screenshots on the site.

[Sirbendy]

We use TopDesk here...again, no complaints.

[DeltaBravo]

I'd recommend SpiceWorks, It can do much more than just being a helpdesk if you wish!

[steve]

Another webhelpdesk user here, it's good for most things with the exception of reporting - which is pretty poor (you can't report by client, you can't duplicate reports).

[RTFM]

Spiceworks

[Sylv3r]

Help Desk Software, Live Chat Software and Customer Service Software for us, but its probably slightly overkill for what you need. Other people have quoted free helpdesks which may suit your needs better.

[cpjitservices]

Use a mixture here of OSTickets (free) and Spiceworks which is also free.

[zag]

Use my custom one, check my sig.

 

Does ticketing and asset lists.

 

Its open source and easy to modify.

[sippo]

Didn't want to start a new thread so I thought I'd bump this one.

 

I'm after a helpdesk piece of software so that IT Support and Facilities can use together. The only catch is that when someone was an IT request it emails me, but when someone wants a site request it emails the caretaker. Is this possible?

 

We currently use and are happy with Manageengine service desk.

[glennda]

Request Tracker can do that. Setup multiple queues and then setup actions per queue - its a linux based system though.

[plexer]

Didn't want to start a new thread so I thought I'd bump this one.

 

I'm after a helpdesk piece of software so that IT Support and Facilities can use together. The only catch is that when someone was an IT request it emails me, but when someone wants a site request it emails the caretaker. Is this possible?

 

We currently use and are happy with Manageengine service desk.

 

This should be perfectly do-able.

 

One of the next beta features being tested in OP Smartdesk is to actually have an email address assigned to a queue, i.e [email protected] could be directed to create a ticket in the site queue and then email the technician responsible your caretaker.

 

Ben

[Hayleywow]

Hi,

 

We use "Hesk" at the moment, and this is reliable for Staff to submit tickets. But we are looking about logging every repair we do, and I'm wondering if "Webhelpdesk" is the software for this?? for example replacing a keyboard on a laptop, and to be able to keep a log of every job / repair on this laptop....

 

Does anyone use "webhelpdesk" for this?? or would you recommend other software??

 

Thanks

 

Hay

[synaesthesia]

I'd still recommend OPsmartdesk for that - that specific task is more something for asset control I feel, but both are included and working well in OP.

[Hayleywow]

I'd still recommend OPsmartdesk for that - that specific task is more something for asset control I feel, but both are included and working well in OP.

 

We have just started using "Parago" for asset management. But their helpdesk feature seems a bit clunky

[Earthling]

Hi,

 

We use "Hesk" at the moment, and this is reliable for Staff to submit tickets. But we are looking about logging every repair we do, and I'm wondering if "Webhelpdesk" is the software for this?? for example replacing a keyboard on a laptop, and to be able to keep a log of every job / repair on this laptop....

 

Does anyone use "webhelpdesk" for this?? or would you recommend other software??

 

Thanks

 

Hay

 

WebHelpDesk will enable you to do that. What's more, if you can or need to set-up cross-charging of depts for time, parts, labour etc, you can do that too. You'll also be able to track devices or users which are constantly needing repair or support.