sippo

I have just been appointed Network manager, and looking for a new starter. School looking to invest heavily with exciting times ahead. https://www.eteach.com/job/itav-technician-1565005

Does anyone know of an automated way to migrated users from Business Standard to A1/3 etc? All office 365 based.

Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.  To provide a professional first line technical advisory and diagnostic support service.  To provide a professional and effective first line remote network monitoring and management service  To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.  To provide an effective communications interface for the school  Provide 1st line technical support and call logging services to the school.  To report and manage any incident that requires the services of a third party organisation.  To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s  To action any asset change in compliance with the Change Control Procedure  To complete additional ad hoc project work, as required  To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.  To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.  To keep the working area clean & tidy at all times  Ensure compliance with ISO & Health & Safety policies and procedures Key Requirements:  Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.  Working knowledge of Active Directory and Group Policy.  Understanding of TCP/IP, DNS, DHCP and VLANs.  Experience of using a call management system and working to SLAs. Interpersonal and Communications Skills  Excellent verbal and written communication skills.  Pro-active approach to work.  Ability to communicate complex technical issues to non-technical staff and pupils.  Ability to communicate across wide range of ages, experience and abilities.  Excellent customer relations skills.  Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.  Be able to work, unsupervised, on own initiative.  Keep abreast of new developments in software and hardware. 25 Days Holiday + BH; Company Sick Pay Scheme; Life Assurance; Cycle to Work Scheme; Reduced Gym membership at select gyms; Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal; Employee Purchase Scheme; Staff Entertainment Events Onsite benefits: Lunches to be provided during school term time FOC onsite parking (electric vehicle parking also available) Access to gym during allocated time Access to swimming pool during allocated time Shower facilities available onsite Staff Room and refreshments available all year

The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. The job includes managing the current onsite ICT Technicians in providing proactive “customer- focused” support for all aspects of ICT. Key Responsibilities: • To be responsible for the Onsite IT Support team functions for the customer. • To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service. • To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College. • To work with the ICT Managed Service team to overcome any regular or recurring issues. • Reporting relevant data and information to the Service Delivery Manager where required. • To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members. • To manage and help develop the ICT Technicians through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system. • To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management. • To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases. • To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider. • Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs. • To support the Service Delivery Manager in the development and execution of the Customer’s ICT strategy. • To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits. Systems Availability • To ensure that the Customer’s computer systems are available to support learning, teaching and administration, unless otherwise agreed through planned maintenance periods or change controls, in line with the Service Level Agreement (SLA). • Ensure that essential maintenance is accurately planned and any disruption to availability is scheduled in agreement with the Customer under agreed change windows. • Create a regular maintenance schedule that considers the requirements of all systems, coordinating with the Customer’s calendar to manage updates and downtime. • To ensure that all reasonable steps are taken to ensure the security and stability of the IT systems, including training users on the effective use of software i.e., identifying unsafe emails. • To ensure the accurate configuration of the network monitoring tool to monitor all critical services and, where possible, configuring self-healing tasks to resolve issues before they impact on availability. • Ensure that accurate procedure for backup, archive, recovery, and general system maintenance are in place, including testing backups and reporting status to the Company and Customer. Service Level Agreement • Ensure that all tickets are processed accurately and managed through to completion within the allotted SLA. • Ensure that all tickets are prioritised based on their impact on learning and teaching. • Work with the Service Delivery Manager to identify any SLA failures and implement processes to prevent future reoccurrence. • Accountable and responsible for delivering day-to-day IT support to all users and addressing any on-going or recurring issues affecting service. Documentation & Change Management • Ensure the agreed documentation is complete, accurate and maintained for all systems and made available to the Customer and ICT Managed Service provider. • Ensure a complete and accurate asset inventory is maintained for all IT hardware and software, including licence details. • Implement and manage a Configuration Management Database to assist with change requests, minimising disruption to the service. • Ensure all changes to the IT systems are accurately planned and costed before presenting to the Change Advisory Board for approval. • Work with third parties as required for new installations, upgrades or escalations. • To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each on-going incident and problem. • Support of Teaching and Learning • To act as a key point of contact for staff to discuss IT related curriculum changes and developments in IT that can benefit learning. Continued: • To assist with the delivery of pre-booked resources to the relevant location on time. • To manage, where required, the booking system for resources such as laptop trollies, re- assigning resources as required to minimise movement of equipment around the building. • To support the ICT Technician with first- and second-line tasks to always provide the customer with outstanding service. Other • To be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. • To ensure full compliance with internal helpdesk policies. • To complete ad-hoc duties and tasks allocated by line management from time to time. • To complete additional ad-hoc and scheduled project work, as required. • To comply with Customer Policies where relevant Key Skills/Experience: • At least 3-5 Years relevant experience working within a support or hosting operations environment • Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems • Good working knowledge of: • Veeam and other 3rd party backup technologies • Virtualisation technologies including VMWare and Hyper-V • VLANs and VPN configuration • Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s) • PowerShell scripting • SAN technologies • Server & Infrastructure hardware • Understanding of Firewalls, Smoothwall, SonicWALL • Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet Desirable Criteria: • VMWare Certifications Any exposure or Experience supporting Fortinet / Cisco firewall solutions • Microsoft Server / Desktop Certifications • Experience supporting Microsoft Azure • Working knowledge of Apple OS X and IOS • Good working knowledge of industry standard Imaging and Deployment Tools including SCCM, Intune, Autopilot • ITIL Foundation v3 or at least an understanding of ITIL and its importance in the world of IT. Interpersonal and communications skills • Excellent verbal and written communication skills • Pro-active approach to work • Ability to communicate complex technical issues to non-technical users • Able to work unsupervised using your own initiative • Willingness to keep abreast of new developments in software and hardware • Full clean UK driving licence (desirable) School - Generic Staff Requirements: Be committed to working as part of a cohesive, supportive and forward-thinking team which has a shared vision to • Raise student attainment so that all students successfully progress through the school to further and higher education and quality employment • Place the College and its facilities and resources at the heart of the community it serves. • Model the highest professional standards to students in all aspects of the role • Ensure that the personal and social development of students results in responsible and active citizens graduating from the College • In collaboration with others, review the impact of actions taken and respond accordingly • Play a role in the effective implementation of the school’s safeguarding and equal opportunities policies Benefits: 25 Days Holiday + BH; Company Sick Pay Scheme; Life Assurance; Cycle to Work Scheme; Reduced Gym membership at select gyms; Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal; Employee Purchase Scheme; Staff Entertainment Events; Free Parking; Onsite Benefits: Lunches to be provided during school term time FOC onsite parking (electric vehicle parking also available) Access to gym during allocated time Access to swimming pool during allocated time Shower facilities available onsite Staff Room and refreshments available all year

I personally think if you are going down the Defender route you need Endpoint. Not sure on costs though for plan 1 or 2.

We have cambium over 8 sites and works well. Few issues initially, but generally very good. Once the initial setup is done, enter the serial number of the AP and job done. Hardware has had no issues over the last 2 years. We moved from Ruckus due to cost.

We have taken the plunge and gone for Salamander. For some reason it only takes 'current' students and not previous students who are still on sims. I am using /allpupiltypes but that doesn't seem to work. I am also trying /loadbyyears that also doesn't work. The parameters aren't case sensitive?

So testing Salamander, and it extracts the files as XML. I am guessing these cannot be converted into word? They are then uploaded to the new MIS?

We have been asked to export linked documents from SIMs. These files are obviously password protected. We have been told Salamander or Recordlink can do this? Any advice or guidance?

https://faringdonlearningtrust.org/wp-content/uploads/2022/06/FLT-Trust-ICT-Manager.pdf Happy to answer any questions.

FOR SALE. Silver BMW 330e 2107 plug in hybrid/petrol. 52000 miles. FSH. 10 months MOT. Optional extras include 19" Diamond cut alloys, Media pro pack including Harmon Kardon sound system and widescreen media/satnav, Grey piping leather seats, Heated front seats and steering wheel. Looking for £18000 ideally. If anyone is interested happy to send photos.

Depends on what the setup is. One School, many schools? We have developed everything to one network through an mpls, and are definitely Cloud First. Moving towards Azure files in the not too distant future. Other projects include Phone system trust wide, an MFP solution trust wide and Win 11 rollout.

Which schools are these supporting?

We use Aspire for all our 8 schools with an MPLS setup. Superb service with great costs.

Anyone else having issues? It's getting frustrating. Does anyone know if there is an SLA? We can't find one anywhere on our contract.

Was this position filled as I applied but never heard anything back.

We, as a trust, have now binned SIMs for this sole reason. We have had solicitors involved. Looks like we are moving to arbor or Iris. No skin off my nose. Means I can shut down yet another server. Yay!

Both use flash. We binned it years ago for that sole reason. The end users had to find alternatives.

Freshdesk looks the same as zendesk? We currently use Zendesk but are looking at something to replace Every and have one system for all

I saw this thread and thought no, I won't enter as I have jokes hoping around in my head so what I did is put them all in one basket. I looked and searched for a good egg joke but they were not all they cracked up to be.

How big is the IT Team? Is it supporting just the one secondary or are there primaries as well?

We are getting extremely frustrated with Sharepoint. We have one user who can create documents but are unable to create folders despite right permissions - contribute and edit. Any idea's?

We use Cloudmapper and it has enhanced staff morale. They wanted old skool mapped drives. No issues and easy to deploy. We are looking at Azure files now though.

Thankyou Drew. Didn't realise it was that easier!

Does anyone know how to set this up? Need to block Huggy Wuggy. Thanks y'all.