Problems this morning with Bromcom?

[mitchell1981]

Anyone else having speed issues (or not working at all issues) with Bromcom this morning?

 

Status page says all is well, so wanted to check if it's just us. 

[mitchell1981]

Looks like they have just put this on the status page, so there is a problem.

 

Some users experiencing performance issues

We have had some reports this morning of user experiencing slowness in some system areas within the MIS. This is being investigated with urgency.

[TheHyperTechie]

We are also experiencing issues. First day back, great!

[machy]

First proper day back for us & it broke as soon as the kids started getting in lessons 🤣

[kennysarmy]

Issues here

 

What a surprise.

[Rob_D]

It's the start of term, so it was expected that Bromcom would grind to a halt.

[kennysarmy]

Just now, Rob_D said:

It's the start of term, so it was expected that Bromcom would grind to a halt.

 

Wondering how many schools got onboarded over the summer....

[k-strider]

faulty here too

[simpsonj]

Unbearable slow. Again.

[E_G_R2]

Every damn year it is just not good enough for such an essential service, safeguarding and all. 

[pete]

Yup.  It started to be (unusually) grindy yesterday afternoon so any performance monitoring on their end should have flagged that up.

[Olliedawg]

Issues here too.

[Bromcom_Alec]

Our Cloud team has identified the cause of this morning’s slow page response times and implemented measures to improve performance. Some pages may still fail to load; if this occurs, please try refreshing your browser. The team is treating this as a top priority and continues to work on a permanent solution.

[pete]

@Bromcom_Alec can you shed any light on whether the performance issues from yesterday afternoon are linked to this morning's outage?

[RyanT001]

Some users experiencing performance issues

Resources Affected: Bromcom MIS Cloud UK

Severity: Major Incident

Note:

 

On Sunday 31st August, we increased the resources on our cloud system to help make the return to school run as smoothly as possible. Unfortunately, on Thursday 4th September, one of our servers developed a serious fault. This has caused some ongoing instability when users are connected to that server. At the moment, we aren't able to take it out of action ourselves, so we've raised it as an urgent incident with our infrastructure supplier to get it fixed and restore stability for everyone. We're very sorry for the disruption this has caused. Once the issue is resolved, we'll also carry out a full review to help prevent it happening again. We'll share further updates as soon as we have more news from our supplier. Thank you for your patience and understanding in the meantime.

[mthomas08]

Frustrating I know..  causing us a head ache. As long as they do keep trying to avoid these kind of issues I will let them off.

 

I actually was thinking when we got in how reliable Bromcom had been for us in 2025.

[RyanT001]

Looks like it's down again. 502 Bad Gateway & 504 Gateway Time-out errors.

 

 

[Bromcom_Alec]

Thank you. I have reported.

[Olliedawg]

3 minutes ago, RyanT001 said:

Looks like it's down again. 502 Bad Gateway & 504 Gateway Time-out errors.

 

 

 

Same here

[Alis_Klar]

Why do they run windows servers?

[synaesthesia]

2 minutes ago, Alis_Klar said:

Why do they run windows servers?

to make it easier to host the Access database it seems to run on?

[E_G_R2]

Because they can still attach them to some POT's lines with 128K Modems

[Olliedawg]

Seems to be a lot better now.

 

[Alis_Klar]

Never seen Bromcom load so fast.  Just wait till the rest of the country log back in tho!

[Bromcom_Alec]

The system is now fully restored, but if you are still experiencing issues please contact Support.