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Bromcom_Alec

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Everything posted by Bromcom_Alec

  1. Bromcom_Alec
    Thank you, please ensure that if not done so already, you have raised tickets for any issues so our support have an idea of the scale of the problem.
  2. Bromcom_Alec
    Good morning. There is a merging step that has possibly not been taken yet. The documentation on managing access arrangements in this way can be found here. https://docs.bromcom.com/knowledge-base/how-to-merge-special-requirements-with-access-arrangements/
  3. Bromcom_Alec
    Hello there. I am sorry you are having an issue - it seems to me that the most likely culprit is the intermediary you describe as it would generally be a lot more than 100 photos before I would expect a serious performance issue. Please raise with your support team and we will take a look
  4. Bromcom_Alec
    Thanks for raising this. Our major incident team is on the case.
  5. Bromcom_Alec
    The system is now fully restored, but if you are still experiencing issues please contact Support.
  6. Bromcom_Alec
    Thank you. I have reported.
  7. Bromcom_Alec
    Our Cloud team has identified the cause of this morning’s slow page response times and implemented measures to improve performance. Some pages may still fail to load; if this occurs, please try refreshing your browser. The team is treating this as a top priority and continues to work on a permanent solution.
  8. Bromcom_Alec
    I am seeing it on the current release, yes. If you are having issues getting it to work please contact our helpdesk.
  9. Bromcom_Alec
    I would recommend you head to the Bromcom ideas portal and see if there is something similar already requested, raising an idea if not. It can be reached via the "i" in the top right of your MIS
  10. Bromcom_Alec
    Hello! Happy to help. Parents can upload files at the same time as absence reporting, via our My Child At School App. Here is a screenshot from the web version showing what appears when you report an absence through the page.
  11. Bromcom_Alec
    Thanks for responding on this Marci - I will take your feedback on the button labels back to the product owners.
  12. Bromcom_Alec
    Hi there. I would recommend you raise a ticket with your helpdesk to investigate the specifics of the issue you are having. After this much time has elapsed I imagine the root cause will be different.
  13. Bromcom_Alec
    Glad to hear!
  14. Bromcom_Alec
    Hi there! If you could DM me your case reference for Bromcom I would be happy to look into this for you.
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