Wonde, now charging £360 per year but you don't need it.

[sallys1305]

Hi

Do you have any screen shots of what schools see on their page and how they downgrade.

Sorry if they are on the chat and I have missed this

 

Sally

[themightymrp]

 

 

You would click the Settings button at the top right of Wonde to go to the main page. Look for the Wonde License section as highlighted. Then you should have a downgrade button at the lower right of the next screen

[ITGuyNW]

We had the email last night but when I log in, I see no option under settings to downgrade..

 

For other people who have had the email but do not have the option to downgrade (and even when chat support say you're already on basic, so you're fine), check a few days later as its suddenly appeared! If I had taken support by its word, we would have been liable a couple weeks later.

[snagrat]

For other people who have had the email but do not have the option to downgrade (and even when chat support say you're already on basic, so you're fine), check a few days later as its suddenly appeared! If I had taken support by its word, we would have been liable a couple weeks later.

 

Even if you get invoiced, just don’t pay it and ask to be downgraded.

They then send a credit note.

 

Wasting their own time really

[BlueSkies]

I called and complained and also mentioned that there was no option to downgrade on my account ... hey presto the next time I logged in, the option appeared!

 

Also, I mentioned that some companies charge for Wonde Integration ... which surprised the Wonde person I was speaking to!

 

Do any of you pay an additional amount to companies for Wonde Integration?

[howartp]

Do any of you pay an additional amount to companies for Wonde Integration?

Yes, some do charge for it.

[CHiLL]

We've received an invoice for Wonde's Reading Cloud as normal but noticed that they've sneakily added the £360 for the premium service, despite only using their basic service. Just be wary when paying Wonde invoices for their other services.

[themightymrp]

That sounds dodgy!

[CHiLL]

I've double checked and we are still on Wonde Basic, as the banner at the top of the page after I log in states.

[Darkheart]

I was baffled to see an invoice from Wonde when I'm sure it was the DfE that approached us to use them. Been using Wonde for over 2 years without having to pay them anything. After seeing this post I jumped onto the portal and downgraded. I find it underhanded to have to opt-out of a premium service you never asked for in the first place.

[ITGuyNW]

Had one of those emails this morning where they demand we tell them about any changes to our systems. Seem to want more and more info every time.

[TwistedHelixis]

One of the schools I work with were moved over to the paid version last week (again). Contacted them and got moved back to free version 

[Sonic007]

If you login and control your schools in a MAT Wonde portal, they told me I had to login to each school individually to downgrade them back to Basic.

[Danp]

One of our schools received an invoice, but when I log in to my MAT portal, there is no option to change their package. 

[snagrat]

1 minute ago, Danp said:

One of our schools received an invoice, but when I log in to my MAT portal, there is no option to change their package. 

If you mean the Enterprise login, then no you have to do it at school level.

 

I just email them and ask them to downgrade it as I cannot.....

[Danp]

One of the schools doesn't have the option 🤷‍♂️

 

 

[robslack]

We have just had an email come through from Wonde about this (not sure why now) and have just downgraded to basic.

[JOrdan01070]

I had the email come through last week but this was only after I click on the DPIA section and downloaded the template for one of the apps, but at no point did it say about changing to the premium account.

[Jaan]

We had this today from Wonde...... is this what is being discussed in this thread?...

 

No idea what its or were we expecting it.

 

 

Quote

Please find attached your annual invoice INV-WP-XXXXXXX for £432.00 relating to Wonde Data Recovery.

The amount outstanding is due on 24 Jul 2025. Please don't hesitate to contact us should you have any questions.

**If you are not using Direct Debits to make payments, please note that we can accept Direct Debit instructions through GoCardless**

- You only need to set up payment once, saving time and increasing efficiency. This means no accidental disruptions to your service, subscription or membership.
- You are notified that a payment is coming out in advance, giving you a chance to raise any issues.
- With Direct Debit, your payments are protected and you can cancel the mandate at any time.


If you wish to sign up for this service please follow the link below.

 

[Edu-IT]

9 hours ago, Jaan said:

We had this today from Wonde...... is this what is being discussed in this thread?...

 

No idea what its or were we expecting it.

 

 

 

No, that is something different. Sounds like somebody opted in?

 

Data Recovery by Wonde, is a cloud-based disaster recovery solution which automatically syncs your crucial school data throughout the school day. Should your school experience a cyber incident or natural disaster, you can be confident Wonde has your data protected and readily accessible in easy to use formats. 

 

https://www.wonde.com/datarecovery/

[supportman]

Thanks for this, very underhand.

[themightymrp]

Wouldn't the data they are backing up be in the MIS though? And surely the MIS provider (if Cloud based) or the school (onsite servers) would be backing things up anyway?

[Jaan]

So after asking what the Wonde data recovery is we got the response below...... i'm like, no those are two separate Wonde products.......as @supportman says.....seems very underhanded...

 

Quote

Hi Jaan,
 
Thanks for getting in touch.
 
Data Management is the name for the new subscription Wonde has developed based on feedback from schools to enable access to new features available on the existing Wonde platform you use. The ‘Data Management Licence’ is to differentiate from our newly launched Wonde Basic service, which is free of charge. The Data Management Licence enables schools to use additional features on their Wonde platform which will optimise how they manage and control access to their school data. 

Please see here further information detailing the features included in both the Wonde and Wonde Basic platforms.

Please also see below further information on some of these features:
 

• App security information: Key information about Edtech applications to assist schools with creating and maintaining DPIAs
• Enhanced DPO contact notifications: Designated DPO contact will receive notifications when any of your associated applications update their security information
• Downloadable permissions report: Download informative reports detailing data permissions your school shares with approved applications
• App data permission preview: To aid schools through the buying process so they may identify the data requested by an application ahead of purchase
• Monthly activity report: Keep track of changes that have been made within your school account

 
However, if you do not feel you benefit from the additional features within the Wonde Platform, you are able to downgrade to Wonde Basic, which is free of charge. 
 
To change your account to Wonde Basic, an administrator for your Wonde account will just need to log into Wonde, head to settings and then from here you will see a box which says 'Wonde Licence'. Once you have clicked on this box, it will show you the difference between the two versions and you can then downgrade. This will then generate a notification to inform our finance team to cancel the invoice.
 
You will still be able to use Wonde Basic with your connected applications, and you will be able to connect to any new applications you choose to in the future.
 
I hope this helps, but please let me know if you have any questions.

Kind regards,

 

[leegcvcc]

I found the paid for version really useful, but depends on your GDPR process and how slick yours is. Ours isn't a slick as we'd like yet, so the DPIA etc are useful as well as the permissions stuff.  Possibly can be done without, but for us, it's useful.

[andy_b]

At it again:

 

Quote

If your school would like to retain access to the additional features within the Wonde Platform, no action is required and an invoice for the Wonde Data Management Licence of £180 + VAT will be issued within the next 30 days. If the additional tools and features are not of benefit for your school, you can downgrade to the free Wonde Basic solution directly through your school portal.