[bromcom] Bromcom Performance

[noelmm]

We're seeing the issue when using Chrome, Edge appears to work though and clearing the browser cache for chrome has worked for some.

[supportman]

Yes clearing browser cache works

[Bromcom_Support_2]

Morning all

Please accept my apologies for any inconvenience you have experienced this morning.

 

We are working hard internally to find a resolution and have provided communication with workarounds which appear to work for the majority of users (cache delete from Browser settings has worked for myself on Chrome).

We will send further communication once the issue has been fully identified/resolved.

Thanks again and Kind regards,

Bromcom Support

Edited January 5, 2023 by Bromcom_Support_2

[kennysarmy]

Nice shiny new year.

Same old Bromcom.

[JJonas]

They updated the ticket at 10:08 with

 

Resolved

We have made a configuration change on the Cloud. If your users are unable to login please push Ctrl + F5 on the login page and then attempt the login again.

 

If you still have problems after this contact your support team.

[localzuk]

Ctrl+F5 doesn't seem to work for any of our users having this issue. I've suggested they clear their browser cache/cookies entirely, and am waiting to hear back from them.

[timbo343]

CTRL & F5 doesnt work for us either. The developer tools show this error:

 

 

For me, when i first put my details in it states that the details have been entered too many times and my account is now locked out.

 

Clearing the password box and re-inputting my password lets me into the Bromcom.

[supportman]

Yeh didn't work for me either, only clearing cache works.

[Rob_D]

Ctrl+F5 doesn't seem to work for any of our users having this issue. I've suggested they clear their browser cache/cookies entirely, and am waiting to hear back from them.

Going into settings to clear the cache has worked for some of our users. And just got an email from Bromcom suggesting it too.

[timbo343]

Clearing the Cache / Cookies works here.

[timbo343]

Bromcom working as expected for everyone today - well at our place it is anyway.

[kennysarmy]

Anyone have any early morning issues this morning?

 

Cover supervisor and Data Manager emailing to say that they could not get on at all this morning, but it seems fine from school and nothing on the status page?

[Theblacksheep]

yep - slow and not loading

[kennysarmy]

Looks like our issues may have been more to using single sign on and the issue affecting Microsoft this morning.

[supportman]

Looks like our issues may have been more to using single sign on and the issue affecting Microsoft this morning.

 

Yes there was a big Microsoft outage this morning which also affected Bromcom

[Jaan]

Good Bromcom! Stupid Microsoft!

 

https://www.bbc.co.uk/news/technology-64397643

Edited January 25, 2023 by Jaan

[JDolan75]

Hey all, we have various members of staff complaining of slow performance / drop-outs from Bromcom when creating report. They are seeing Waiting EC.WALKME.COM and Waiting CLOUDMIS.BROMCOM.COM - this can take well over an hours sometimes according to staff. Is this a continuous ongoing issue with Bromcom??

 

Anything we can do speed this issue up?? Apart from clearing CACHE and COOKIES?? TIA

[Marci]

Depends - have you ruled out it being anything on your network...? Those are just the common things that time out should a network interruption occur (eg: Smoothwall overloaded etc) or any random timeout occur during the report's run phase.

 

What KIND of report (webmerge, list, table, matrix, quick), against what report domain, with what filters in place to reduce the data? How many pupils in your database?

 

All of these will impact how long reports take to run. (Assuming when you say create, you mean running an existing report as opposed to creating a new report in design view?)

 

Not seen any major notable performance drops or slowdowns since the first batch in January after the updates deployed over Christmas.

Best place to ask: https://community.bromcomcloud.com/

[Tsunami79]

Could I ask what the average response time is like to a ticket logged with Bromcom? What are your general experiences?

[Jaan]

Our varies massively........ 1 day to over a year......

 

 

Google Groups not updating memberships- Incident Ticket -Software Fix Required- CAS-176889-H8N2R6 - IT-Support - Medium - Google Integration - IT Support 14/09/2021 8:12 AM

[Bromcom_Support_2]

Our varies massively........ 1 day to over a year......

 

 

Google Groups not updating memberships- Incident Ticket -Software Fix Required- CAS-176889-H8N2R6 - IT-Support - Medium - Google Integration - IT Support 14/09/2021 8:12 AM

 

Hi Jaan

 

I am very sorry that this case has not been resolved yet. I am chasing up with the Software team now and we will update you via the case shortly.

 

Kind regards,

Mem

[supportman]

Could I ask what the average response time is like to a ticket logged with Bromcom? What are your general experiences?

 

Usually pretty good here, answered within a day if its an easy question. Online chat is also very useful for queries on usage.

[simpsonj]

Usually pretty good here, answered within a day if its an easy question. Online chat is also very useful for queries on usage.

 

Hasn't that been removed? We were using that extensively back in September, but unfortunately I think they removed it October/November time.

[supportman]

Hasn't that been removed? We were using that extensively back in September, but unfortunately I think they removed it October/November time.

 

Just checked and yeh its been removed, that's a shame as it was very useful for quick questions.

[kennysarmy]

Am I the only one who gets frustrated at Bromcom support and their lack of engagement?

 

By that I mean their reluctance to actually phone up the customer and work through the problem or arrange remote sessions to assist, instead they prefer endless back and forth email communication which takes five times as long to resolve anything!!