Joanne Posted September 5, 2017 Posted September 5, 2017 Just tried e-mailing [email protected] and it bounced back with a domain does not exist error. I've submitted a ticket online, but even on that it says to e-mail the above address. HOW STRANGE. I'm getting this when trying to import users:
bald_pig Posted September 5, 2017 Posted September 5, 2017 We love MLS -.- Try shouting at @MLS, there may be an email address here: http://www.edugeek.net/forums/educational-software/183734-eclipse-library-system-moved-hosted-now-very-slow.html
sidewinder Posted September 5, 2017 Posted September 5, 2017 Had a very similar error trying to import users into Junior Librarian earlier this week, the solution was they have to be imported in the Intake section or that error occurs. Quite why they bother having an Import button in other areas is beyond me though! 1
Joanne Posted September 5, 2017 Author Posted September 5, 2017 I sorted my issue since, it was something I was doing wrong! I was trying to import from the borrowers table instead of the intake table (SILLY ME!! LOL) Maybe they are in the process of changing their e-mail address?
LansITGuy Posted September 6, 2017 Posted September 6, 2017 Just tried calling as our system is painfully slow. Get through all the menus and then get a message that the call can not be taken. Does anyone have a direct contact number for someone there? Even sales line has the same failure message. Thanks.
Joanne Posted September 6, 2017 Author Posted September 6, 2017 I spoke to Ben today and he said they were all going to an event for the rest of the week :/
ITGuyNW Posted September 6, 2017 Posted September 6, 2017 We normally have to run the ADSync tool for our new intake, however it seems MLS Management directory services still cannot generate a proper AD.CONFIG file under HTML5 so it fails everytime. Seems they've taken away the option to change the management screen back to silverlight too.. - - - Updated - - - I spoke to Ben today and he said they were all going to an event for the rest of the week :/ All support??
Joanne Posted September 6, 2017 Author Posted September 6, 2017 All support?? Not sure. Definitely all sales. You would have thought that there would be a skeleton crew.... bizzare. This Ben guy tried to sell me Reading Cloud and that it is cheaper and includes MLS Connect. Anyone taken the plunge yet? Apparently that is the direction they are going in...
Fazza Posted September 6, 2017 Posted September 6, 2017 Just tried calling as our system is painfully slow. Get through all the menus and then get a message that the call can not be taken. Does anyone have a direct contact number for someone there? Even sales line has the same failure message. Thanks. Got the same message earlier, redialed and was placed in a queue. I guess if the queue gets too long, so save having people waiting in a queue for hours it gives you the message that basically says try again later. I got fed up of waiting so I've emailed support with our issue.
Edu-IT Posted September 6, 2017 Posted September 6, 2017 Not sure. Definitely all sales. You would have thought that there would be a skeleton crew.... bizzare. This Ben guy tried to sell me Reading Cloud and that it is cheaper and includes MLS Connect. Anyone taken the plunge yet? Apparently that is the direction they are going in... They keep trying. It's certainly not cheaper unless you are paying the earth already.
witch Posted September 6, 2017 Posted September 6, 2017 They tried very hard to sell us the reading cloud - it all sounded great and would cost us the same as we are paying, until i realised that he was talking about paying the annual fee NOW when our renewal isnt for some months. Sneaky! i have started the library import today - well, i have asked the office to sort me out the CSV when they have a minute. Then i shall need to ferret out the things i have to do about leavers etc...every year i forget
3s-gtech Posted September 6, 2017 Posted September 6, 2017 I always forget too. Go to Tutor Groups, select the ones that have finished and go to Edit on each one. Change to Move To tab and select Leavers. Then OK. Do that for them all. Now you can import the CSV (Database/Intake). Make sure that the list that appears is new users only - it should only show new users here even though the CSV contains them all. Then when you're happy, import them and it shifts everyone up a year.
Joanne Posted September 7, 2017 Author Posted September 7, 2017 They tried very hard to sell us the reading cloud - it all sounded great and would cost us the same as we are paying, until i realised that he was talking about paying the annual fee NOW when our renewal isnt for some months. Sneaky! i have started the library import today - well, i have asked the office to sort me out the CSV when they have a minute. Then i shall need to ferret out the things i have to do about leavers etc...every year i forget Right... he did say our subscription was £620 pa and that the Reading Cloud would be £500, but when I think back to the exact wording, I don't think he said per year.... hmmmm.
bald_pig Posted September 7, 2017 Posted September 7, 2017 We have the SIMS sync here, if you forget to do it on the first day of term (the librarians always do) then they disappear from intake forever, unless you reset the sync, which then brings over EVERY student ever from SIMS, it's ridiculous!
Joanne Posted September 7, 2017 Author Posted September 7, 2017 We have the SIMS sync here, if you forget to do it on the first day of term (the librarians always do) then they disappear from intake forever, unless you reset the sync, which then brings over EVERY student ever from SIMS, it's ridiculous! I'm glad you told me that... I thought it would just pull kids on roll across... My problem is that there are children on there that have left from years other than year 6, but it's difficult for me to find them unless I go through a whole school list and stare at names for an hour.
bald_pig Posted September 7, 2017 Posted September 7, 2017 I'm glad you told me that... I thought it would just pull kids on roll across... My problem is that there are children on there that have left from years other than year 6, but it's difficult for me to find them unless I go through a whole school list and stare at names for an hour. It should sort through and automatically update record etc. but it's extremely slow.
TechMonkey Posted September 12, 2017 Posted September 12, 2017 27 minutes and counting on hold. I spy with my little eye...
localzuk Posted September 12, 2017 Posted September 12, 2017 Y U NO use MLS ticket system?! I've had it take days for them to reply to tickets on there in the past... So, that's no guarantee either!
Simcfc73 Posted September 12, 2017 Posted September 12, 2017 TBH they fixed it straight away. Its still awful though
psbresner Posted September 13, 2017 Posted September 13, 2017 Hi Guys, I used the Sims report file to create a csv, imported it into Eclipse.net and they all appeared on Intake, even existing borrowers. How do I delete them all from Intake? I'm not manually going through 1500 pupils. Thanks Paul
Joanne Posted September 13, 2017 Author Posted September 13, 2017 If you then go to transfer them to borrowers, does it not tell you there are duplicates? Maybe test with 1 pupil you know exists and see what happens? 1
psbresner Posted September 13, 2017 Posted September 13, 2017 If you then go to transfer them to borrowers, does it not tell you there are duplicates? Maybe test with 1 pupil you know exists and see what happens? I'm afraid to do that just incase I end up with hundreds of duplicates, I've logged a call with MLS but no response as yet. We have the hosted version it is so sloooooooooow. Thanks Paul
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now