Micro Librarian Support?

[Katy]

maybe posting the ticket numbers and MLS might just think about answering

 

and don't forget we pay for the privilege of not getting solutions to problems, quite a good business model.

Mine was in January, and we terminated* in May after no useful response.

 

*technically the deputy head had already cancelled it but the subscription ran til May, and we had said that if we got it set up with the new librarian and she liked it we'd un-cancel.

[Disease]

MLS must have the worst support going, I have been trying to resolve an issue with ad syncing for over a week now and each time I call it's over an hour wait.

 

Whenever we trying and sync it gets to the end and throws this error:

 

Spent 3 hours on the phone in total now with no resolution.

[BOOT]

I expect to hear the bankruptcy announcement soon... given how many unhappy customers there are.

[Joanne]

Maybe someone can help me... I'm trying to update pupil info. I'm using their ReportDef in SIMS and the csv file looks fine. All headers are there. Go to MLS, Intake, Import, select SIMS.net, choose my csv file and it throws this error at me:

 

 

The headings are exactly as it says here...

[Steve21]

What's the CSV layout look like (in notepad)? Not specifically with MLS but sometimes you find if you've opened it in excel and saved it it does stuff like adding "s which upset some silly programs as it no longer matches e.g. "AdNo" not Adno

 

Steve

[Joanne]

It's imported some of it now... but the year group hasn't pulled across... so frustrating!

[Joanne]

What's the CSV layout look like (in notepad)? Not specifically with MLS but sometimes you find if you've opened it in excel and saved it it does stuff like adding "s which upset some silly programs as it no longer matches e.g. "AdNo" not Adno

 

Steve

 

Heading as followed:

 

"Adno","Surname","Forename","Gender","DOB","DOA","Year","Reg","Ethnicity","First Language","SEN Status","FSM Ever 6","Pupil Premium Indicator"

 

Looks like you can't import the last few I'm after.... why do they even have the options in the borrower record if you can't import the data??

[mikeprice]

All this makes me really glad we went for a cheap system that just does the basic bits with no bells or whistles at all

 

and I can manipulate the database in Access

 

Micro Lib were pestering me for ages about how wonderful their system is -

good job I ignored them!!!

[witch]

TBF whenever the librarian sits on the phone on hold for a very long time around 3.00pm she does eventually get throught and the support has been top notch - helping an elderly lady who isnt that computer savvy isn't easy and every time they have worked out what she was asking for and sorted it out.

It seems to me that they just havent got enough people on support

[synaesthesia]

They've had that issue for years though and haven't solved it. There was a glimmer of hope (and of course dread) when Capita took them over that it might help with staffing but obviously not. We'd love to ditch it and quite likely we will be.

[Joanne]

Just been asked to export a list of our books from the library system...

 

Getting this

 

Also can't log into My MLS... almost like our account has been disabled...

[denzal2k4]

I like the way you log a support call, they offer a solution and then close it immediately without checking it's worked.

[round2it]

If they had a good product the need for more support staff would be negated.

[BOOT]

Indeed. The whole thing just seems so unfinished.

[Joanne]

Everyone seen the whitelisting document? I hadn't until today. They are migrating to cloud hosted servers and the following will need to be whitelisted:

*.microlibrarian.net

sip.uk.microlibrarian.net

*.juniorlibrarian.net

*.eclipselibrarian.net

*.mlslibraries.net

*.microlib.co.uk

discoveryimages.azurewebsites.net

mlsdolimage.azurewebsites.net

microlibdoldata.blob.core.windows.net

http://www.readingcloud.net

[mavhc]

Everyone seen the whitelisting document? I hadn't until today. They are migrating to cloud hosted servers and the following will need to be whitelisted:

 

Those websites really inspire confidence. "last updated 2013", "Install silverlight", 4:3 website that says "install flash"

[Joanne]

they are trying to push their new product reading cloud, which superseeds Junior Librarian... so I can kind of understand why it isn't being updated... but I don't understand why they don't just create a great product and make sure it remains great. I think our school will be buying into the reading cloud

[synaesthesia]

Put your foot down with documented evidence of the difficulties you have. We're looking at Koha now.

[mavhc]

Perhaps we need to be creating a document about how to setup and use Koha aimed at UK schools, including tips on migrating from MLS

[synaesthesia]

I'm documenting this anyway for our own records, I will be happy to share an abridged version.

[mikkydoos]

I suffer with MLS also.

 

What are the alternatives you guys have found ?

[mavhc]

A google document where people request commenting/editing rights seems like a good start.

 

We've been mostly looking at https://koha-community.org/

[BOOT]

Is anyone using biometrics or rfid with Koha?

[mavhc]

Is anyone using biometrics or rfid with Koha?

 

To login or to identify the books?

[Joanne]

anyone ever had it where you can't access all the settings on the admin console? I'm trying to change restrictions, but it's not happening for me!