Joanne Posted December 4, 2017 Author Posted December 4, 2017 FYI - if anyone is interested, I had to clear browser cache and cookies to get the above working. Currently on the phone to them because the system is incredibly slow trying to add books and the lady adding the books is incredibly impatient. I suspect she wants me to add them... LOLZ
denzal2k4 Posted December 5, 2017 Posted December 5, 2017 I suffer with MLS also. What are the alternatives you guys have found ? You make it sound like a disease!
j224 Posted December 6, 2017 Posted December 6, 2017 We've been mostly looking at https://koha-community.org/ I briefly looked at this too but the interface is so bland. I know looks aren't everything but this is 2017.
mavhc Posted December 6, 2017 Posted December 6, 2017 I briefly looked at this too but the interface is so bland. I know looks aren't everything but this is 2017. Got an screenshots of other systems that you like so we can compare?
j224 Posted December 6, 2017 Posted December 6, 2017 Got an screenshots of other systems that you like so we can compare? I like the Junior Librarian one...just a shame it doesn't work half the time. Although they keep saying that once this migration to the cloud is finished then everything will be lovely!
mavhc Posted December 6, 2017 Posted December 6, 2017 http://knowgate.niscair.res.in/documents/10181/21379/10-KOHA+Customization.pdf/1d1822ea-faff-4d47-aaff-3934b2bd0338 has examples of CSS changes you can make, anyone an expert?
timbo343 Posted December 6, 2017 Posted December 6, 2017 I suffer with MLS also. What are the alternatives you guys have found ? Have you looked at accessitlibrary.com?
liam84728 Posted December 8, 2017 Posted December 8, 2017 Check out Softlink - Oliver / getting some great feedback from the schools in our area that have switched to it from Eclipse and Accessit
synaesthesia Posted December 8, 2017 Posted December 8, 2017 Any primary alternatives out there? Akin to Junior Librarian?
localzuk Posted December 8, 2017 Posted December 8, 2017 (edited) Any primary alternatives out there? Akin to Junior Librarian? Softlink do "Scout". https://www.softlinkint.com/emea/schools/primary-schools Or, if you want Oliver, they do the "Orbit" interface for junior/middle school pupils - https://www.softlinkint.com/sub-product/orbit Edited December 8, 2017 by localzuk 1
synaesthesia Posted December 18, 2017 Posted December 18, 2017 Good to see MLS are doing something for their support, by getting everyone else to do it for them! Emailed out to all their customers to try their new support portal; aka forums for everyone to go it alone! 1
victory2015 Posted December 18, 2017 Posted December 18, 2017 Good to see MLS are doing something for their support, by getting everyone else to do it for them! Emailed out to all their customers to try their new support portal; aka forums for everyone to go it alone! lol i saw that this morning.. thinking we pay them £1400 a year in support and because its so dire they are now getting us to support each other while they profit from customers lovely... we done it better have moved to heritage cirqa!
wickit Posted January 4, 2018 Posted January 4, 2018 Got so sick of their support, that our IT technician created our own Access DB library system, seems to work, students and staff like it. very simple, but as you know that what most school want.
mavhc Posted January 4, 2018 Posted January 4, 2018 With easy to use isbn apis around, it's not hard. It was an on the fly hour lesson I taught in python to get half of a library system working in python. Randomly started talking about bar codes, got pip to work with proxies, installed isdn module, got data from internet.
kennysarmy Posted January 11, 2018 Posted January 11, 2018 Raised a support call on Tuesday morning - still waiting for anyone to get back to me. Have advised Librarian to look at alternative systems.
timbo343 Posted January 11, 2018 Posted January 11, 2018 We are waiting for 2nd line support to get back to us since a week before Christmas regarding their biometric .dat file that doesn't work.
clareq Posted January 11, 2018 Posted January 11, 2018 I see your just before Christmas, and raise to Halloween. I've had a call open regarding staff not importing into Eclipse since October.
Katy Posted January 11, 2018 Posted January 11, 2018 My importing users ticket from November 2016 is probably still open on their helpdesk, we ran as fast as we could in May 2017 though.
localzuk Posted January 12, 2018 Posted January 12, 2018 Logged a ticket with them yesterday, let's see how this goes...
timbo343 Posted January 12, 2018 Posted January 12, 2018 I've just tweeted to them and got back a DM from Sue asking for School details. I gave her School details, customer code and incident number.
synaesthesia Posted January 12, 2018 Posted January 12, 2018 What's their twitter account? Couldn't find it yesterday when I publicly whinged at them.
Joanne Posted January 12, 2018 Author Posted January 12, 2018 I'm on the phone to them for the third time this week, I just wish the hold music was different.
timbo343 Posted January 12, 2018 Posted January 12, 2018 (edited) O...M...G!!!! STOP PRESS!!! I've got an email from second line support!!!!!! I've just emailed him back stating: Just to let you know for information, there are a few schools that are requiring second line support and no one from MLS has got back to them. Is this something that MLS are aware of? Edited January 12, 2018 by timbo343
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