Shadow_Walker Posted April 16, 2018 Posted April 16, 2018 Anyone else having slow speeds today? 1Mbps Down & 10Mbps up - on a 100MB Leased line On Lightspeed - Filter 14 we are on filter 14 and seem to be alright
BrotherSidious Posted April 16, 2018 Posted April 16, 2018 Can't run the ookla speed test as the page is not working on multiple machines for us but has worked fine previously. Multiple users getting a screen similar to this when trying to access pages (a refresh sorts this a lot of times). Overall internet feels extremely sluggish today:
Wubbalubbadub Posted April 16, 2018 Posted April 16, 2018 Can't run the ookla speed test as the page is not working on multiple machines for us but has worked fine previously. Multiple users getting a screen similar to this when trying to access pages (a refresh sorts this a lot of times). Overall internet feels extremely sluggish today: [ATTACH=CONFIG]48502[/ATTACH] Schools broadband have probably blocked it on there network! ha!
SchoolsBroadband Posted April 16, 2018 Posted April 16, 2018 Schools broadband have probably blocked it on there network! ha! we certainly shouldn't be as we get customers to use that to help test issues. It may just be on your individual setup and a category is blocked for some reason. The support guys can help you get this unblocked of course or you can allow it. Thanks Dave
Wubbalubbadub Posted April 24, 2018 Posted April 24, 2018 Having slow speeds again today.. anyone got the same?
PotNoodleTech Posted April 24, 2018 Posted April 24, 2018 [ATTACH]48614[/ATTACH] On 100/100 leased line My phone on 4G has 40 times faster internet than your school.
Nightshade2k Posted April 24, 2018 Posted April 24, 2018 had the same thing MJ then it just jumped back to life abotu five minutes ago
Wubbalubbadub Posted April 24, 2018 Posted April 24, 2018 had the same thing MJ then it just jumped back to life abotu five minutes ago Yeah - apparently it was an issue with filter 14 / 16. They have moved me to a different filter. Backup again now. I suspect they have moved everyone away from the filter.
SchoolsBroadband Posted April 24, 2018 Posted April 24, 2018 We're looking into it. Might be a suspected DDoS against a specific filter from internal to external rather than the other way around. Other cluster filters were not impacted. Dave
Wubbalubbadub Posted April 24, 2018 Posted April 24, 2018 We're looking into it. Might be a suspected DDoS against a specific filter from internal to external rather than the other way around. Other cluster filters were not impacted. Dave I don't usually have much praise towards Schools Broadband. But in this case, this was dealt with quickly and effectively! So thanks for that Dave! 1
Blue_Cookeh Posted April 25, 2018 Posted April 25, 2018 Have to just chime in and say our experience of SB has been *far* better so far now that we're on Netsweeper. 1
sister_annex Posted May 1, 2018 Posted May 1, 2018 Can people who use NS please try some of these sites for me, please? http://www.gov.uk http://www.hsbc.co.uk http://www.barclays.co.uk personal.natwest.com We can't access any of these sites due to a Certificate error - I just wanted to see if anyone else was experiencing the same or if it was just us. Cheers
Dom_ Posted May 1, 2018 Posted May 1, 2018 Can people who use NS please try some of these sites for me, please? http://www.gov.uk http://www.hsbc.co.uk http://www.barclays.co.uk personal.natwest.com We can't access any of these sites due to a Certificate error - I just wanted to see if anyone else was experiencing the same or if it was just us. Cheers I was having the same issue with education.gov.uk yesterday - adding it to the default allow list sorted it though... (not ideal - but quick fix)
sister_annex Posted May 1, 2018 Posted May 1, 2018 I was having the same issue with education.gov.uk yesterday - adding it to the default allow list sorted it though... (not ideal - but quick fix) Adding to the Default shouldn't be an answer tbh... Yes, to get around it atm we have added some of them to the default rule as it's stopping our finance dept from accessing accounts, however, as they were working last week (and AFAIK we haven't changed any settings) I am unsure as to what the cause is.
Dom_ Posted May 1, 2018 Posted May 1, 2018 Adding to the Default shouldn't be an answer tbh... Yes, to get around it atm we have added some of them to the default rule as it's stopping our finance dept from accessing accounts, however, as they were working last week (and AFAIK we haven't changed any settings) I am unsure as to what the cause is. Yeah - I think there has been an update which is causing decyption to be blocked for some sites - if you load the logger up you should see the decrypt://website being blocked, adding these manually to the unblock lists fix it but I have reported it to 3rd line so hopefully an automatic fix will be on the way soon...... 1
sister_annex Posted May 1, 2018 Posted May 1, 2018 Yeah - I think there has been an update which is causing decyption to be blocked for some sites - if you load the logger up you should see the decrypt://website being blocked, adding these manually to the unblock lists fix it but I have reported it to 3rd line so hopefully an automatic fix will be on the way soon...... Yeah we have raised a call too... hopefully it's a quick fix
sister_annex Posted May 1, 2018 Posted May 1, 2018 Well, although we haven't been told yet that it has been fixed we can now access these sites...
Blue_Cookeh Posted May 2, 2018 Posted May 2, 2018 Adding to the Default shouldn't be an answer tbh... Yes, to get around it atm we have added some of them to the default rule as it's stopping our finance dept from accessing accounts, however, as they were working last week (and AFAIK we haven't changed any settings) I am unsure as to what the cause is. Why? I don't expect gov.uk to be hosting porn anytime soon, pick your battles and all that
Dom_ Posted May 2, 2018 Posted May 2, 2018 Why? I don't expect gov.uk to be hosting porn anytime soon, pick your battles and all that It's not just .gov.uk sites that were having issues yesterday, and I agree that we shouldn't need to add sites like this to default to make them work
BrotherSidious Posted May 2, 2018 Posted May 2, 2018 We had a call late yesterday afternoon to say the issue was resolved. Apparently the NOC team made a change and it sorted the issue (I was unable to find out what that change was). We have removed the temporary entries we made in the default list to get round the issue yesterday and these sites now appear to be working as expected.
Edu-IT Posted August 30, 2018 Posted August 30, 2018 Anyone having issues this morning? @SchoolsBroadband
RobMason Posted August 30, 2018 Posted August 30, 2018 Anyone having issues this morning? @SchoolsBroadband Good Morning, We are aware of an isolated issue with customers on Lightspeed filter 5 and are working to resolve it ASAP. Thanks, Rob
Edu-IT Posted August 30, 2018 Posted August 30, 2018 Thanks @RobMason. How do schools get moved over to Netsweeper?
RobMason Posted August 30, 2018 Posted August 30, 2018 Thanks @RobMason. How do schools get moved over to Netsweeper? Drop me a PM with your contact details and I will give you some information, Thanks, Rob 1
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