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Interested in views on this one. We had an Schools Broadband incident relating to an overutilised NNI. The RFO supplied by Schools broadband records the incident as a P2 lasting 8 months, 11 days, with intermittent degraded performance and reduced throughput during peak periods, but states “Was the SLA Breached? No.” The timeline includes repeated instances of the NNI reaching maximum capacity, including in March, May and June, before migrations eventually resolved the issue in July. When challenged, their position is essentially that the overall core remained within SLA. However, they have also confirmed there was a monitoring gap on this particular NNI and they don't have the detailed performance data we've requested. Am I being unreasonable in questioning how you can confidently conclude “no SLA breach” when the RFO itself records an eight-month incident and some of the monitoring evidence isn't available? Interested in how others would read it. rfo_event_1174 (1).pdf

Technology plays a vital role in removing barriers, supporting inclusion, and ensuring every child and every member of staff can access the digital tools they need to succeed. This role goes beyond fixing issues. It’s about enabling great teaching and learning every day. Based at one of our secondary schools, you’ll be part of our central IT team, supporting colleagues across the trust through a modern, cloud-first approach. You’ll provide high-quality frontline support, build strong relationships with staff, and help deliver the One Spencer Plan in line with our values of Aspiration, Partnership, and Responsibility. 📍 Central team role based at Arnold Hill Spencer Academy 💼 Permanent. Full-time 💷 £29,541.00 - £31,525.00 📅 Closing date. Midday, Fri 21st Aug, 2026 If you’re passionate about education, enjoy solving problems, and want your work to make a real difference to young people, we’d love to hear from you. 👉 Apply here: Technology Support Technician at Arnold Hill Spencer Academy, Nottingham, Nottinghamshire | MyNewTerm

Technology plays a vital role in removing barriers, supporting inclusion, and ensuring every child and every member of staff can access the digital tools they need to succeed. This role goes beyond fixing issues. It’s about enabling great teaching and learning every day. Based at one of our secondary schools, you’ll be part of our central IT team, supporting colleagues across the trust through a modern, cloud-first approach. You’ll provide high-quality frontline support, build strong relationships with staff, and help deliver the One Spencer Plan in line with our values of Aspiration, Partnership, and Responsibility. 📍 Central team role based at Heanor Gate Spencer 💼 Permanent. Full-time 💷 £29,541.00 - £31,525.00 📅 Closing date. Midday, Fri 21st Aug, 2026 If you’re passionate about education, enjoy solving problems, and want your work to make a real difference to young people, we’d love to hear from you. 👉 Apply here: Technology Support Technician at Heanor Gate Spencer Academy, Heanor, Derbyshire | MyNewTerm

Technology plays a vital role in removing barriers, supporting inclusion, and ensuring every child and every member of staff can access the digital tools they need to succeed. This role goes beyond fixing issues. It’s about enabling great teaching and learning every day. Based at one of our secondary schools, you’ll be part of our central IT team, supporting colleagues across the trust through a modern, cloud-first approach. You’ll provide high-quality frontline support, build strong relationships with staff, and help deliver the One Spencer Plan in line with our values of Aspiration, Partnership, and Responsibility. 📍 Central team role based at Heanor Gate Spencer 💼 Permanent. Full-time 💷 £29,541.00 - £31,525.00 📅 Closing date. Midday, Fri 22nd May, 2026 If you’re passionate about education, enjoy solving problems, and want your work to make a real difference to young people, we’d love to hear from you. 👉 Apply here: Technology Support Technician at Heanor Gate Spencer Academy, Heanor, Derbyshire | MyNewTerm

🚀 We’re hiring. Technology Support Officer 💻 Technology plays a vital role in removing barriers, supporting inclusion, and ensuring every child and every member of staff can access the digital tools they need to succeed. This role goes beyond fixing issues. It’s about enabling great teaching and learning every day. Based at our central office, you’ll be part of our central IT team, supporting colleagues across the trust through a modern, cloud-first approach. You’ll provide high-quality frontline support, build strong relationships with staff, and help deliver the One Spencer Plan in line with our values of Aspiration, Partnership, and Responsibility. 📍 Central team role based at Central Team 💼 Permanent. Full-time 💷 £33,699 – £37,280 📅 Closing date. Midday, Fri 1st May, 2026 If you’re passionate about education, enjoy solving problems, and want your work to make a real difference to young people, we’d love to hear from you. 👉 Apply here: Technology Support Officer at The Spencer Academies Trust, Nottingham, Nottinghamshire | MyNewTerm

🚀 We’re hiring. Technology Support Manager 💻 Technology plays a critical role in removing barriers, supporting inclusion, and ensuring every child and every member of staff has access to the digital tools they need to succeed. This role isn’t just about keeping systems secure and running. It’s about creating equity for our children. Based at Heanor Gate Spencer Academy, you’ll work within our central IT team, helping deliver the One Spencer Plan through a modern, cloud-first approach. You’ll collaborate closely with school leaders and colleagues across our trust, living our values of Aspiration, Partnership, and Responsibility every day. 📍 Central team role based at Heanor Gate Spencer Academy 💼 Permanent. Full-time 💷 £33,699 – £37,280 (actual) 📅 Closing date. 12:00pm, 27 April 2026 If you care about education, believe technology should level the playing field, and want your work to genuinely improve outcomes for young people, we’d love to hear from you. 👉 Apply here: Technology Support Manager at Heanor Gate Spencer Academy, Heanor, Derbyshire | MyNewTerm

🚀 We’re hiring. Technology Support Technician 💻 Technology plays a vital role in supporting teaching, learning, and the day-to-day running of our schools. This role isn’t just about fixing devices. It’s about making sure every student and member of staff can rely on technology to do their best work. Based at Rushcliffe Spencer Academy, you’ll work closely with the Technology Support Manager to deliver a high-quality IT service, supporting both staff and students. From troubleshooting and repairs to supporting classroom technology and maintaining secure, reliable systems, you’ll help ensure everything runs smoothly across the school. 📍 Based at Rushcliffe Spencer Academy 💼 Permanent. Full-time, all year round 💷 NJC 12–16 📅 Closing date. 12:00pm, 24th Mar 2026 If you enjoy solving problems, working directly with users, and want to make a real difference in a school environment, we’d love to hear from you. 💬 Fancy a chat? Contact Jamie Harfield: [email protected] 👉 Apply here. https://mynewterm.com/jobs/138482/EDV-2026-RSA-98521 Early application is strongly encouraged as we reserve the right to interview and close the advert ahead of the closing date. TST-JD&PS.pdf

🚀 We’re hiring. Projects and Infrastructure Manager 💻 Technology is at the heart of a resilient, secure, and high-performing trust. This role isn’t just about infrastructure. It’s about ensuring consistency, reducing risk, and creating the conditions for great teaching and learning across every academy. Based within our central team at Spencer Place, you’ll play a key role in supporting Trust-wide infrastructure, leading on technical escalations, and helping deliver projects that improve reliability and user experience across all our schools. You’ll work closely with both service delivery teams and IT leadership, acting as a bridge between day-to-day operations and strategic priorities. 📍 Central team role based at Spencer Place (with travel to academies) 💼 Permanent. Full-time (37 hours, all year round) 💷 NJC 27–31 📅 Closing date. Midday, Tue 31st Mar, 2026 If you enjoy solving complex technical challenges, want to work across a modern cloud-first environment, and are motivated by making systems more reliable, secure, and consistent for schools, we’d love to hear from you. 💬 Fancy a chat? Contact James Cook: [email protected] 👉 Apply here. Projects and Infrastructure Manager at The Spencer Academies Trust, Nottingham, Nottinghamshire | MyNewTerm Early application is strongly encouraged as we reserve the right to interview and close the advert ahead of the closing date. JD&PS.pdf

🚀 We’re hiring. Technology Support Manager 💻 Technology plays a critical role in removing barriers, supporting inclusion, and ensuring every child and every member of staff has access to the digital tools they need to succeed. This role isn’t just about keeping systems secure and running. It’s about creating equity for our children. Based at John Port Spencer Academy, you’ll work within our central IT team, helping deliver the One Spencer Plan through a modern, cloud-first approach. You’ll collaborate closely with school leaders and colleagues across our trust, living our values of Aspiration, Partnership, and Responsibility every day. 📍 Central team role based at John Port Spencer Academy 💼 Permanent. Full-time 💷 £33,699 – £37,280 (actual) 📅 Closing date. 12:00pm, 31 January 2026 If you care about education, believe technology should level the playing field, and want your work to genuinely improve outcomes for young people, we’d love to hear from you. 👉 Apply here: https://mynewterm.com/jobs/145500/EDV-2026-JPSA-25372

I am excited to share an exciting career opportunity at Spencer Academies Trust. Position: Technology Support Manager - Derby Link to Job Advert: https://candidates.every.education/Vacancies/Details?advertKey=70c58249-a259-4a67-97b8-afe5f23fddbb About Us: Spencer Academies Trust is at the forefront of innovation in education, recently undergone a transformative journey towards a fully serverless environment, leveraging Office 365 Intune and true cloud services. What We Offer: A unique opportunity to shape and lead our evolving IT Services team. The chance to be part of a forward-thinking organisation during a pivotal moment in our IT strategy. Competitive compensation and benefits package. Your Role: As a Technology Support Manager, you will play a key role in steering our IT Strategy and ensuring the seamless delivery of IT services. We are looking for a dynamic individual with a passion for innovation and a strong background in customer service and strong IT skills. Please note: This is a central position, placed within one of our Secondary Schools.

I am excited to share an exciting career opportunity at Spencer Academies Trust. Position: Technology Support Manager - Nottingham Link to Job Advert: https://candidates.every.education/Vacancies/Details?advertKey=b0c6f6e5-4e2f-40ab-b5ca-8d229393ec13 About Us: Spencer Academies Trust is at the forefront of innovation in education, recently undergone a transformative journey towards a fully serverless environment, leveraging Office 365 Intune and true cloud services. What We Offer: A unique opportunity to shape and lead our evolving IT Services team. The chance to be part of a forward-thinking organisation during a pivotal moment in our IT strategy. Competitive compensation and benefits package. Your Role: As a Technology Support Manager, you will play a key role in steering our IT Strategy and ensuring the seamless delivery of IT services. We are looking for a dynamic individual with a passion for innovation and a strong background in customer service and strong IT skills. Please note: This is a central position, placed within one of our Secondary Schools.

This post has had its due date extended. Thanks

Evening all, This vacancy is still open. Thanks,

I am excited to share an exciting career opportunity at Spencer Academies Trust as we embark on a significant transition from an MSP to a full in-house IT Services team. Position: Technology Support Manager - John Port Location of school: https://maps.app.goo.gl/KCwjHqvRD3pe9TNn9 Link to Job Advert: Every Candidate Portal - View Job Details About Us: Spencer Academies Trust is at the forefront of innovation in education, and we are currently undergoing a transformative journey towards a fully serverless environment, leveraging Office 365 Intune and other cloud services to achieve a true serverless environment. What We Offer: A unique opportunity to shape and lead our evolving IT Services team. The chance to be part of a forward-thinking organisation during a pivotal moment in our IT strategy. Competitive compensation and benefits package. Your Role: As a Technology Support Manager, you will play a key role in steering our transition and ensuring the seamless delivery of IT services to our our secondary school. We are looking for a dynamic individual with a passion for innovation and a strong background in customer service and strong IT skills. Please note: This is a central position, placed at John Port Spencer

I had to upload my work badge ID. Hasn’t been approved yet though.