KevByrne

They tested the router and said it was getting 80Mbps out of 200Mbps. They are now escalating to the NOC team.

Yes we are. 10Mbps down and 30Mbps Up. 200Mb Leased Line on Lightspeed filter 17.

Hi @Blue_Cookeh, I appreciate what you are saying although i've been using this for years and find it very reliable, I do tend to ping several sites at the same time to verify the results though. As you can see my pings to 8.8.8.8 and bbc.co.uk are in sync (both dropping packet at the same time ).

Not sure what contract you guys have but I have just reviewed our proposal and the details are as follows: A "99.997% service level guarantee which allows for 12 seconds downtime per academic year" (without a DSL backup) and "100% uptime with the DSL backup (which we have). May be worth double checking your agreements.

Yep down again

Filter 17 back up. Couldn't get through to support but sales answered on second ring

Got excited for a moment

Still on hold for SB at the moment

Filter17 just gone down.

Ouch !!!

Were in the West Midlands and our 200MB Leased Line is currently giving me between 90-110MB down and 60MB-90MB up. So not great but not the slowest either.

Thanks for the update.

Did anyone receive an update at 2:30 and if so are we expecting one at 3:30?

We're still down, has the equipment been swapped out now?

Both our Leased Line and our backup ADSL line are down. Is this issue affecting both services or should the ADSL outage be logged as a separate call?