russdev

Also update v3 customers if you reregister your server should kick back into life. But get in touch if still got any issues.. russell

That is good to hear everyone is getting backup and running.. Russ

Pm me your school and phone and will get someone to call..

Hello I am about First sorry for anyone caught up in CRM transfer as someone said our primary aim in last 24 hours was making sure that we resolve the issue ASAP and before Monday... I apologise for the unexpected problem caused by the transfer of our licencing server into the Azure cloud network. Here is all info on the versions and what need to do. -4.2.00 and above we had no issues and things should be ok and working -v4.1.XX - Customers just need to register their Impero Server again. No need to call us it should work. If got an issue still then please call us and our staff can reactivate. -v3 and below is technically unsupported, but we are working on fixing the issue today for any v3 customers I will update once have more news. We spent last three months testing the transfer with our data transfer partner and there were no issues. Sadly when they did the transfer for real some Impero servers have deregistered themselves. Yesterday our server ops team and data partner worked to solve issues. Ironically this caused by us growing and having to move to a new CRM and server structure using Azure. Once again I am sorry. If you got any problems then please get in touch with support or myself. Russell

I see yes as someone else pointed out have two versions Ed pro - full fat and then IRM which also has out of bounds (aka like team viewer) remote support and some of the admin tools.

It depends to be honest. An example I used TeamViewer most of time had a test version on my pc that is true of a number of people in support. Which meant would have problems due to it being a test version and that is the last thing I want when supporting customers? Other teams like support often because we are supporting IRM as well can cause a problem as end up running lots of IRM sessions on the same PC etc. To be fair, we have a number of tools as sometimes we need to work through them to be able to get some connection due to firewalls in place.. Russell

Out of interest which product did try Education Pro or Remote Manager? Russ

Check the connection between server and console. Only time I have seen that is when vlans or firewalls causes console and server connection to delay. Try opening and console on Impero server and see what happens? Russ

Sorry Rob998 Been very busy at work and home as well so not been on edugeek in a few days. Please accept my apologies and also missed your pm for some reason it didn't tell me I had a pm. Right lets start with this one as far as know should be no issue with broadcast but suggest get upgraded to 500X version and work through it. Have replied to your pm. Russell

What version of Impero are using? Russell

We have a couple of workarounds depending on the site but have a permanent fix in version that is currently being tested. If pm me your details I am sure we I can sort something out Russell

Find a machine in console and choose properties. Then look at what Impero groups it is in. Then go through each group and choose advance policies and check each policy.. Russell

Should be sometime in the next month.. Russell

Chrome/Firefix extensions are available now officially in open beta and it goes live with version 5. Russell

Hi We have list price that increased but not by 40% however number of customers got excellent historical deals because they were good negotiators . However the best thing as I am not a sales person is talking to your account manager about it and they can see what can be done.. Russell

Currently no but that is a good idea will put it forward to various product managers as suggestion for the future.. Russ

hmm strange one that.. I will contact via pm as would be useful to get some info off you. Russell

Yes that was Impero Russell

Hi @clareq Sorry to hear having problems with Impero if you private message me your school details can take look into ticket and hopefully help you with any outstanding issues? Russell

The Baker assures us they used natural coloring not artificial colouring etc.. Russell

lol stop causing trouble you... you know you were first in queue every morning for one. We were turning you away by the end after having 100th that day By the way no e-numbers natural coloring and baked not fried.. Russ

I agree was having a conversation about you and other mis providers and next 18 months are critical to MIS market. A number of changes and chances for other people in market other than capita to get stronger foothold.. Russell

Well everyone loves Impero The mind set of stand changed in last two years after lot of internal hard work by myself and making some changes both within sales team (new sales director with a different approach) and a more marketing lead approach to the stand. However people always remember that bad (before I worked for them ). Think hopefully also seen that mindset change with sales teams outside of BETT as well as all staff where given choice come onboard with new direction or not but your choice to make.. Russ Russell

We got some guy called Tom Cruise to be my stunt double.. I have never heard of him been in a few films I am told Russ

They call me one-shot Russell In all honestly took lots of takes as you do same scene from lots of different angles but it was a lot of fun.. Obviously if anyone wants autograph of an up and coming Hollywood star come and find me at BETT.. Right off to submit my entry to IMDB Russell