FITS Compliant Web Based Helpdesk - ** RELEASED **

[ICTNUT]

Hi dblakeley,

 

I agree with Edu-IT something is not right there.

 

Have you applied the latest version that was released yesterday?

[dblakeley]

Ah, I must of missed that earlier announcement. I'll give that a go and get back to you.

[ICTNUT]

Ah, I must of missed that earlier announcement. I'll give that a go and get back to you.

 

OK, let me know how you get on.

 

We have not had any issues with either the Print Manager or Asset Manager not showing in this manner.

[dblakeley]

Doesn't surprise me that we get weird issues to be honest. Standard fare around here! The upgrade has resolved the issues with everything I mentioned however. Thank you very much for the advice.

 

I've got just 1 more query for now. Before purchasing we enquired if it'd be possible to import our school's timetable in to the Resource Booking system and were told it was possible. I apologise if it may have been mentioned earlier in the thread but is there anywhere I might find a bit of a 'how-to' for this?

[chinesewhispers]

Just to say that the queue email addresses do seem to be working now, my testing was not thorough enough and was masking an issue.

 

One question, a technician can have a primary queue, or all queues. Is there a way we can specify which queues they have responsibility for (more than one but fewer than all).

 

Thanks

[ICTNUT]

One question, a technician can have a primary queue, or all queues. Is there a way we can specify which queues they have responsibility for (more than one but fewer than all).

Thanks

 

Currently you can be linked to either one or all queues. The ability to choose any number of queues has been requested and is on the roadmap for v2.4 with the ETA being Jan 2013 - You can see more here: Roadmap - OP Software Issue Tracker

[dclifton]

Hi,

 

New to this software and thread and currently running v2.3.999.31395 and have noticed that the article controls on the knowledge base simply don't appear so I am unable to edit/delete/export an article.

 

I never really noticed until I took a closer look at the online demo.

 

It's probably something simple that I've missed but are there any ideas?

 

Cheers

 

Dan

[dclifton]

Oops, scratch my previous post.

 

It appears that there was an issue with a singular article and deleting it from the database was the way forward.

 

Sorry

 

Dan

Edited October 30, 2012 by dclifton

[jamesmay]

One of my technicians thinks he has a problem with adding printer manufacturers, has anyone else experienced this or is he just being stupid?

[ICTNUT]

One of my technicians thinks he has a problem with adding printer manufacturers, has anyone else experienced this or is he just being stupid?

 

What is the problem??

[jamesmay]

Sorry, Well he adds a supplier to the print manger section and then it says its been added successfully but the is no sign of it...

[synaesthesia]

Just a quicky - what's the best way of moving the SQL database to another machine?

[ICTNUT]

Just a quicky - what's the best way of moving the SQL database to another machine?

 

Create an empty database on the new server, backup the database on the old one, restore that datbase backup on the new server and then update your web.config file to point at the new database server.

[Jonah]

We've just seen an odd issue - hardly an urgent request but may be worth looking at.

 

In the Support Request Reports - the graphs are not ordering correctly, note the dates along the bottom in the attached image.

 

Like I said, nothing major but it threw us for a few minutes when we were having a quick glance.

 

[plexer]

We've just seen an odd issue - hardly an urgent request but may be worth looking at.

 

In the Support Request Reports - the graphs are not ordering correctly, note the dates along the bottom in the attached image.

 

Like I said, nothing major but it threw us for a few minutes when we were having a quick glance.

 

[ATTACH=CONFIG]15947[/ATTACH]

 

Yup both inflow and outflow show like that here as well.

 

Ben

[ICTNUT]

We've just seen an odd issue - hardly an urgent request but may be worth looking at.

 

In the Support Request Reports - the graphs are not ordering correctly, note the dates along the bottom in the attached image.

 

Like I said, nothing major but it threw us for a few minutes when we were having a quick glance.

 

[ATTACH=CONFIG]15947[/ATTACH]

 

Hi Jonah,

 

I agree that calculation of these were a little off however from v2.4 onwards these have been revised and revamped as per the attached screenshot. You will see that the dates are much better and look good too :-)

 

 

[jamesmay]

any eta of 2.4?

[reggiep]

Can I ask the same question as JamesMay as we are waiting for intergration with AD with SSO. Once you have this we will be buying OP smartdesk.

 

Thanks

[jamesmay]

2.4 yet?

[tomearnshaw]

Ordered OP Smartdesk on Monday and installed the same day. However I haven't yet been able to use it as the licensing servers are down at the moment supposedly for the release of the new version 'later this month'.

 

Was really hoping to spend a bit of time working with it this half term...

[Edu-IT]

2.4 is released!

 

http://opsoftware.net/forums/forum_posts.asp?TID=38&title=opsd-v24-upgrade-notes

[Tallwood_6]

Be good if i could actually download the release, everytime i click on download i'm prompted to login again. Cant log a support call online as i dont seem to have the option, call support and your asked to log a call online and call sales and it just rings, less than impressed!

[vikpaw]

Be good if i could actually download the release, everytime i click on download i'm prompted to login again. Cant log a support call online as i dont seem to have the option, call support and your asked to log a call online and call sales and it just rings, less than impressed!

 

I haven't logged in since the last time that happened to me, nor upgraded for that matter.

You can email them and they will get back to you eventually. I think it's [email protected]

[Tallwood_6]

I haven't logged in since the last time that happened to me, nor upgraded for that matter.

You can email them and they will get back to you eventually. I think it's [email protected]

 

Thanks i've opened a ticket with sales so i'm hoping this get routed to support.

[tomearnshaw]

Hi All,

 

Hopefully somebody can help or point me in the right direction!

 

Have just started to set up 2.4 but are getting loops with emails.

 

I have setup a dedicated email account on Exchange (internal) and set OP Smartdesk to poll this account using the account set up in AD for this mailbox. This works fine but when I log a request I get the following issue.

 

If I ask a question in the case, it sends out a email fine and when I reply, the answer gets added to the case no problem. However, 10 minutes later, it gets added again. This happens every 10 minutes. If the case is closed, it will reopen it after 10 minutes. This happens until I delete the email. I can see that it has been polled as it is showing as read. Is there something I am missing or can I set something in Exchange to delete the email once it has been picked up?

 

Cheers in advance ;-)