Jump to content

FITS Compliant Web Based Helpdesk - ** RELEASED **

ICTNUT

By ICTNUT
in Scripts

 Share

Recommended Posts

ICTNUT

ICTNUT

Posted
  • Author
Posted
OK cheers; Ive just raised a ticket with you as our account is marked suspended for some reason! (therefore can't download anything)

 

Heading over to take a look now for you...

  • Thanks 1
ICTNUT

ICTNUT

Posted
  • Author
Posted
OK cheers; Ive just raised a ticket with you as our account is marked suspended for some reason! (therefore can't download anything)

 

All sorted, just updated your ticket.

 

Check here for upgrade instructions: Upgrading OP SmartDesk | OP SmartDesk Documentation & Community Forums

 

This will be the changes to the polling system: OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums

 

This will be the changes you need to do for your polling to work: Using WGet for OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums

 

Setup OPSD to email out through Office 365: Configure OP SmartDesk to Email Through Office 365 | OP SmartDesk Documentation & Community Forums

 

This is what has changed in the last few releases:

v2.5 MR1 - OP SmartDesk v2.5.8263 (MR1) Release Notes | OP SmartDesk Documentation & Community Forums

v2.5 MR2 - OP SmartDesk v2.5 (MR2) Release Notes | OP SmartDesk Documentation & Community Forums

vikpaw

vikpaw

Posted
Posted
You rocketh. That'll be my job for tomorrow. My job now is simple: enter a couple hundred swear words into an email filter ;)

There's an app for that :thumb:

  • 1 month later...
synaesthesia

synaesthesia

Posted
Posted
Hiya :) We're about to expand the use of our install for the Knowledgebase too. However there's some things there which I'm not really comfortable being "public" information. Is there a way to have some articles available for public and some only available to users when they're logged in?
synaesthesia

synaesthesia

Posted
Posted (edited)

All up and running now, with some excellent support as usual by @ICTNUT. Ended up reinstalling from scratch and starting with a blank database for a bit of a clearout :D

Just trying to figure out a problem with knowledgebase - having added all the categories, confirmed they're available in the list, adding an article the drop down for categories contains nothing apart from "Top Folder" and won't let me continue :|

 

Also running the wget thingy for email polling, it's scheduled for every 5 minutes which appears to work but adds this to the event log:

System.InvalidOperationException: Invalid attempt to read when no data is present.

 

** Edit. Had to create a "top, top level folder" which I've called Main, and put all categories in that :D

Edited by synaesthesia
vikpaw

vikpaw

Posted
Posted

I get a lot of those exceptions in my log. I think they are due to polling for updates, not linked to the email polling.

Haven't applied the latest release yet, hopefully when things quieten down.

 

On an aside, does anyone use their helpdesk to record something like a 'needed by date'.?

 

We want to add another queue for non-urgent tasks, or complicated print jobs and get a kind of due by date that we can use to order the tickets. Rather than the usual priority of order of receiving the ticket.

  • 2 months later...
synaesthesia

synaesthesia

Posted
Posted

Feature request on the Booking System:

 

Allow more flexibility on extended bookings so it doesn't have to be single or whole term; perhaps a number of bookings on that particular week as well.

Allow import of timetable data from SIMS similar to Home Access Plus

vikpaw

vikpaw

Posted
Posted

You knows there's a snazzy feedback / suggestions app built in now. At bottom right I think.

If you let us know what the title is we can go and upvote it.

  • Thanks 1
Edu-IT

Edu-IT

Posted
Posted
Feature request on the Booking System:

 

Allow more flexibility on extended bookings so it doesn't have to be single or whole term; perhaps a number of bookings on that particular week as well.

Allow import of timetable data from SIMS similar to Home Access Plus

Agreed! Would be great!
vikpaw

vikpaw

Posted
Posted
Great :) "Booking improvements"

Not as easy to vote as i thought, you can opt for one over another randomly - but go here to vote Booking improvements – Customer Feedback for OP SmartDesk

 

and perhaps look favourably on this one : Allow internal classification of closed calls – Customer Feedback for OP SmartDesk

we want to help analysis of calls by classifying them when we close them, so it's easier to find e.g. all user error cases regardless of the queue, or how many times the issue was resolved by reboot, or when it was a systemic fault on our side. If we can put the data in against a ticket, i can yank it out of the SQL.

  • 3 months later...
vikpaw

vikpaw

Posted
Posted

Has anyone changed the background on the login screen? I'd like to but couldn't find a background image, i'm guessing it's controlled by css.

 

Also, has anyone noticed that the username box guesses at the email address? I think it's a chrome thing, or just when a browser remembers previously entered data, it keeps thinking the username box should be the user's email address - maybe some background code / flag on the form...?

It's a pain as forgetful staff keep failing to login.

vikpaw

vikpaw

Posted
Posted

I think you're on an old version. We're on MR1 and can go back to 2011, which is i think when we started this database.

It used to only do a month. The only issue now is it takes a while on first load.

I think in future releases there is a change request to allow you to set a time frame.

We're on : v2.6.242.36263 MR1

synaesthesia

synaesthesia

Posted
Posted

Wouldn't be that old, I think its 2.5.8936 MR2, only remember updating it in september. Can't find where to find the actual version number.

Will upgrading be able to see that info? quite a huge problem if not!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing


×
×
  • Create New...