chinesewhispers

SW did get back to me late on Friday. They've updated the driver (despite us already being on Leeds-53) which was causing the 'flapping' on and off. Fingers crossed now, (though this has raised other issues!). Thanks for your response, I've spent a lot of time (and money) trying all sorts, including those from the above list where I can.

I'm trying to track down network/internet problems, and have this repeatedly in the Kernel log. Dec 10 12:49:54 swg Kernel [666181.452460] e1000e 0000:02:00.0 ethB: NIC Link is Down Dec 10 12:49:58 swg Kernel [666185.374888] e1000e 0000:02:00.0 ethB: NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None It's mostly ethB (which I think is the port to the ISP router) but has occurred over the other NICs too. I have an 'urgent' case open with Smoothwall, but as yet, no reply. It's logged randomly, but in each case it's for around 0 - 6 seconds, and several times a day. It'll explain why our internet has been unreliable, and why our new VOIP system has been dropping packets. Is this more likely to be the SW box, or other devices? Anybody with similar experiences? Oh, this has been going on for months and I've only just discovered this...

I've found that the 'Reset' option, using Clear User Profiles from the Admin console does appear to work (for me, today). I've done this in bulk on a couple of trollies and has had the desired effect. Not ideal, but does seem to be a workaround for now. Google are looking at it with us.

Just to chip in, we're also seeing this problem. You can individually clear space to get logs from a device by changing sign-in screen options to display a list of accounts, then removing a few dozen (in my epxerience) manually. I've done this on one device and submitted logs. Waiting to hear back.

Just got a test handset in for this, but struggling to get it connected to the server. We use Smoothwall, don't suppose anyone has any gotchas to highlight?

We've only had the Huawei splash when the bandwidth limit, 20GB has been reached. Easily possible in 3 days if being abused!

Are these the only URLs, or are the videos actually hosted on Vimeo?

Thread resurrection! Just in case anyone is looking: https://help.lightspeedsystems.com/s/article/open-ports-and-domains-hosts?language=en_US

The original SIM has it switched off, so this shouldn't have been causing it, I did think that. The only things I haven't done since getting it working (but may do if I can be bothered) is to reset one of our older dots to see if it's just the 4th gen that's affected, and reset one of these now working 4th gen ones to see if it happens again in the same way. I can't troubleshoot anything, only identify the symptoms!

Just need to vent this. Background - Home broadband on Three with Huawei Router - Old Ruckus Kit with 3 APs - Huawei portable 4G HotSpot available - Vodafone Contract in mobile phone - Three 4G PAYG SIM available - Three Unlimited SIM available - Alexa and Sonos devices in the house - Internet and all devices working OK Issue New Echo Dots (4th gen, the spherical ones) purchased for Xmas presents. Unable to get them online. They connect to the app in setup, see the WiFi, register on the WiFi, but then fail. I tried different SSIDs, created new ones, 2.4, 5, direct WiFi to the Router, WiFi via 4G hotspot, all the same. Tried the 3 different Three SIMs in all the above configurations, all the same. After several hours, I put my Vodafone SIM in the 4G hotspot and that worked first time. I've then put the same Voda SIM into the Huawei router, got the 2 Dots setup first time again (different WiFi so have to go through setup again). Swapped the SIM back and the Dots continue to work. It appears (for me at least) that the setup process on the 4th gen echo dot does not play well on the Three network. Why? No idea. Annoying? Very much. Frustrating Xmas day? Indeed. Just thought I'd put this here for info, and if anyone has any idea why this might have happened.

PM sent, ticket has been open for a while. Thanks

With the proxy set to no proxy, and the 2 exclusions set up for SW products as per this kb: https://kb.smoothwall.com/hc/en-us/articles/360015978080-Smoothwall-Filter-Firewall-Preparing-for-Cloud-Filter I still get the SSL login page on the chromebooks. Help, please!

Those settings already appear to be in place (I guess when the SW engineer enabled the service on our box). What proxy setting do I need to be using in GSuite Admin to get this to work please?

I'm using cloud filter (the new extension), which works fine offsite. To use the chromebooks offsite, I have to set them to have 'no proxy' otherwise it gives a proxy error as it can't find it. This is fine if they are only using the device at home. When they come into school, what can I do to get the traffic through the SW? If I leave it to Auto, they get the SSL. If I set it off, they get nothing. If I change it to the manual details, it's fine until they go home again. Would Connect for Chrome identify them properly and pass the traffic through the SSL login page?

OK, sorted. I'd originally added the DNS entry to our SW in the Static DNS Hosts, but when our support company changed the IP, I must have forgotten to change it in there. Now working internally via Chromebooks!