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CPOMS

steveg

By steveg
in Educational Software

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steveg

steveg

Posted
Posted

Is anyone else having problems with CPOMS since yesterdays roll out of their new authentication method?

 

We are just getting "It seems this application has become very popular, and its available rate limit has been reached. Please retry after a few minutes." When trying to authenticate.

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steveg

steveg

Posted
  • Author
Posted
Yes, constantly :( It's shocking for a safeguarding system, and starting to wish we stuck with MyConcern.

 

It's been rock solid for the last few years we used it, until they started changing all the login systems. We've had more issues in the last 2 months than we had in the previous 4 years.

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Danp

Danp

Posted
Posted
It's been rock solid for the last few years we used it, until they started changing all the login systems. We've had more issues in the last 2 months than we had in the previous 4 years.

 

Agree with this

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mavhc

mavhc

Posted
Posted
It's amazing how many schools use it compared to how bad it is. Failed to sync supply staff, uses xporter which is the worst, sync fails half the time, no sso, totp comes up with a different name, adding new staff doesn't include their email address, defaults to full admin rights, saving permissions for groups doesn't save all of them, only the page you're currently on
Cat_Jam148

Cat_Jam148

Posted
Posted (edited)
What I find frustrating is the lack of communication when there's an outage, be it CPOMS, Classcharts or any other education provider.

^

This

 

For a system which is so important nowadays I'd expect them to at least send an email to everyone marked as admin.

 

The trend nowadays for service providers is usually one of three: 1. a status page which gives false hope, states everything is fine and shows 100% uptime 2. having to check social media to confirm a service is down 3. no communication at all from said service provider.

 

Arbor is about the best for this IMO, they are pretty quick to send out an email if there is a problem, even if it is something like the search box not working.

Edited by Cat_Jam148
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Pottsey

Pottsey

Posted
Posted
What I find frustrating is the lack of communication when there's an outage, be it CPOMS, Classcharts or any other education provider.

Fully agree there should be an email. https://status.raptortech.com/ gives us a status update but unless you happen to know about it, I am not sure how one would find it.

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DrCheese

DrCheese

Posted
Posted

I see they are reading this thread - Just had this email from them

 

 

 

 

Dear Customer,

 

Following an update last night, we have been made aware this morning that some of our customers are experiencing issues logging into CPOMS and are unable to get beyond the login and 2FA pages.

 

Our engineers are working to resolve the issue causing the error page to be presented and have found that continually refreshing will take you to the correct screen. Please rest assured, the system is not down, however access may be intermittent prior to reaching the dashboard.

 

We will update you as soon as we can. Apologies for all inconvenience.

 

 

Best wishes,

The CPOMS Customer Success Team

dgsmith

dgsmith

Posted
Posted
I see they are reading this thread..

 

Was just about to say the same, looks like someone has taken the initiative to actually communicate they are aware of the issue. I am sure many of those who use cpoms would not have any idea where to check for updates other than calling, and I am sure cpoms have been inundated today.

DrCheese

DrCheese

Posted
Posted
Was just about to say the same, looks like someone has taken the initiative to actually communicate they are aware of the issue. I am sure many of those who use cpoms would not have any idea where to check for updates other than calling, and I am sure cpoms have been inundated today.

 

Our service desk was, so we emailed out to all staff. Usually if we're aware of something & it won't be fixed within say.. 5 minutes we will communicate with Staff. I don't know why so many companies don't. It massively eases the load on your service desk.

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steveg

steveg

Posted
  • Author
Posted
I see they are reading this thread - Just had this email from them

 

 

 

 

Dear Customer,

 

Following an update last night, we have been made aware this morning that some of our customers are experiencing issues logging into CPOMS and are unable to get beyond the login and 2FA pages.

 

Our engineers are working to resolve the issue causing the error page to be presented and have found that continually refreshing will take you to the correct screen. Please rest assured, the system is not down, however access may be intermittent prior to reaching the dashboard.

 

We will update you as soon as we can. Apologies for all inconvenience.

 

 

Best wishes,

The CPOMS Customer Success Team

 

some of our customers.... are unable to get beyond the login and 2FA pages... Please rest assured, the system is not down. That's like saying a shop is open but leaving the front door locked!

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Fox

Fox

Posted
Posted
We have been having nightmares here too. Very bad service, sorry but your service is down if people paying for it can't access it. Can't wait to move to another system.
sigma

sigma

Posted
Posted (edited)
I really don't understand why school supplier changes/maintenance have to take place during the week when the weekend provides more contingency time in the event of problems. I'm not really clear why major changes which this seems to be have been, take place during term time at all. Edited by sigma
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Edu-IT

Edu-IT

Posted
Posted
I really don't understand why school supplier changes/maintenance have to take place during the week when the weekend provides more contingency time in the event of problems. I'm not really clear why major changes which this seems to be have to have been, take place during term time at all.

My thoughts too. This could have been implemented during a break when schools aren’t as reliant on the system.

timbo343

timbo343

Posted
Posted (edited)

I tried CPOMS last night and it worked wihtout any issues so the issue might be now fixed.

 

I did have to setup my 2FA again even though I was already using Google Authenticator but it seems that anyone using the CPOMS Authenticator will now be asked to use a 3rd party authenticator such as Google Authenticator or MS Authenticator.

 

Google Authenticator now shows

 

CPOMS: *email address*

 

rather than "Meteric" which is an improvement.

 

Update - just tried again this morning, and it gave the "oops something went wrong message" but a refresh of the page brought up the 2FA code screen. Also, it seems CPOMS are holding on to an authentication cookie as I was able to log straight into CPOMS this morning without entering any information, hence I feel like CPOMS has a cached cookie some where.

Edited by timbo343

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