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Geo GeoBook 1E Education Laptops - HORRIBLE!

Fazza

By Fazza
in Hardware

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Norphy

Norphy

Posted
Posted

I don't know if anyone has had the same problem, but we're finding that when we build these things from SCCM, some of the drivers aren't getting installed. I've written a PowerShell script which installs the drivers for you.

 

#Force downloads via TLS1.2
[system.Net.ServicePointManager]::SecurityProtocol = [system.Net.SecurityProtocolType]::Tls12;

#Install Nuget Package provider
$PP = Get-PackageProvider -ListAvailable -name Nuget
if ($PP) { echo "Installed" } else { Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force }

#Set PSGallery to be trusted
$Gallery = Get-PSRepository -Name PSGallery
if ($Gallery.InstallationPolicy -ne "Trusted") { Set-PSRepository -Name PSGallery -InstallationPolicy Trusted }

#Install DeviceManagement module
$Module = get-module -Name DeviceManagement -ListAvailable
if ($Module) { echo "Installed" } else { Install-Module -Name DeviceManagement -force }

#Import DeviceManagement Module
Import-Module DeviceManagement

#Install Drivers

#DSP Driver
$DSP = Get-Device |Where-Object {$_.hardwareids -eq "INTELAUDIO\DSP_VEN_8086&DEV_0222&SUBSYS_00000022&REV_0001"}
if ($DSP.HasProblem -eq $true) { Install-DeviceDriver -InfFilePath \\path\to\your\drivers\here\Geo\Drivers\intcoed.inf_amd64_4f836ecdb1f887ff\intcoed.inf } else {echo "Installed"}

#Display Audio
$HDMI = Get-Device |Where-Object {$_.hardwareids -eq "INTELAUDIO\FUNC_01&VEN_8086&DEV_280D&SUBSYS_80860101&REV_1000"}
if ($HDMI.HasProblem -eq $true) { Install-DeviceDriver -InfFilePath \\path\to\your\drivers\here\Geo\Drivers\intcdaud.inf_amd64_6aef99a0fd5f7d29\intcdaud.inf } else {echo "Installed"}

#Management Engine
$PCISimple = Get-Device |Where-Object {$_.hardwareids -eq "PCI\VEN_8086&DEV_319A&SUBSYS_72708086&REV_06"}
if ($PCISimple.HasProblem -eq $true) { Install-DeviceDriver -InfFilePath \\path\to\your\drivers\here\Geo\Drivers\txei.inf_amd64_129c9052fdd9eb45\txei.inf } else {echo "Installed"}

#Realtek Audio
$RealtekAudio = Get-Device |Where-Object {$_.hardwareids -eq "INTELAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_27820204&REV_1002"}
if ($RealtekAudio.HasProblem -eq $true) { Install-DeviceDriver -InfFilePath \\path\to\your\drivers\here\Geo\Drivers\hdxsstemdoor.inf_amd64_6ed8486222b5a576\HDXSSTEmdoor.inf } else {echo "Installed"}

 

The script downloads the NuGet package provider, installs a PowerShell module which manages devices and installs the driver from a path. You'll have to change the path in the script.

  • Thanks 3
Boredguy

Boredguy

Posted
Posted
Cheers @Norphy We found out the hard way that at least 2 of our devices didn't have audio drivers after we had tried rebuilding them (blooming pain in the neck as they don't have onboard NIC) so had to install the drivers via a remote session since the student had it at home (at least Impero saved the day there!)
Norphy

Norphy

Posted
Posted

If you're using SCCM, I've used that script to detect whether or not the driver is installed using Compliance Rules, or whatever they're calling DCM these days. I can post those, if anyone is interested? Our Geobooks are connected to our network by VPN so we can manage this sort of thing.

 

Admittedly, the DCM snippets are much the same as what's above but people might find it useful.

ITGURU

ITGURU

Posted
Posted

The most interesting part of this is that when the geobooks are booted for the first time they run through the OOBE setuo wizard and defender detects the virus. If on the same machine you run the factory restore and repeat the same OOBE setup the machine is then clean. This is what the supplier asked us to do.

Would make sense if after every clean install it was there, but its not, so the original image must be different to be one in the hidden partition somehow.

broadld

broadld

Posted
Posted

Just been following this. We have had some Geobooks delivered before Christmas. We opted for ones with the factory image.

- What version of Windows 10 were the infected ones?

- Has it affected the locked down DFE laptops or the factory imaged ones? Or both?

 

We have prepared most of these and started handing them out. Just wondering if we need to get these out to virus scan them.

We didn't have any of them that came up with any virus warnings after running through the mini setup.

synaesthesia

synaesthesia

Posted
Posted
Sorry to "jump" onto this. But I don't suppose anyone knows where to get spare parts for these geo books? We already have a smashed screen!

 

Pull it apart and grab the model from the back of the panel itself, they will be a very generically available model. Take the opportunity to grab a couple if they're cheap enough - wouldn't want to pay any more than £30 each considering the worth of the whole device.

tadcooke

tadcooke

Posted
Posted

We've got a smashed screen too, plus a few where the screen just doesn't work! I contacted DfE and they said it needs to go back to Computacentre, the DfE provider, via the person in school who placed the order in the first place. No idea if they're going to bother charging us or just replace them with new ones, they're virtually disposable after all... This is their reply:

 

Thank you for your email and I'm sorry to see you have a device that doesn't work.

 

To request a replacement, please:

1. Go to the support portal here: https://computacenterprod.service-now.com/dfe [computacenterprod.service-now.com] (if you haven't logged in yet, please follow the 'forgot password?' process)

2. Select 'Raise Support Request'

3. Select 'Faulty computer'

4. Complete the form

  • Thanks 2
Dom_

Dom_

Posted
Posted

Our advice from the council who supplied them now (regarding several DoA ones) is that we can send them back for repair but the cost will be sky high so we might as well just use the 'repair' money on a new system and throw the geobook away :-|!!!

 

We can't raise them faults through the computacentre link as our LEA provided the devices, not the DFE!

 

So far we've had 17 arrive completely dead, what a waste of public funds!

eddyc

eddyc

Posted
Posted
Our advice from the council who supplied them now (regarding several DoA ones) is that we can send them back for repair but the cost will be sky high so we might as well just use the 'repair' money on a new system and throw the geobook away :-|!!!

 

We can't raise them faults through the computacentre link as our LEA provided the devices, not the DFE!

 

So far we've had 17 arrive completely dead, what a waste of public funds!

 

They are a total waste of money. We’ve had 7 fail so far. Screen just goes feint and cant be seen.

jtcoops

jtcoops

Posted
Posted

Just been alerted to 2 DfE laptops at one of our schools getting popups alerting of virus activity and to call a UK mobile number to speak to Microsoft. One of the laptops was in use by a teacher who called the number and was told it would cost £5 to remove the virus and directed to gsupport.me to give remote access. Thankfully they then twigged it was a hoax and hung up. However because they were aware of media reports that some of these laptops had been infected, they were confused enough to engage.

 

The laptop will be returned for investigation - these were definitely not pre-configured devices. Nothing was detected in setup. Coincidence or is this what the Trojan does?

 

I'm more worried that parents may be inclined to call and pay for removal if they get this popup as they will have signed agreements to maintain the laptops whilst in their care. The number terminates in India despite having a UK mobile format. All our schools will be sending advisory emails to all recipients in the morning.

bigal06

bigal06

Posted
Posted
Sorry to "jump" onto this. But I don't suppose anyone knows where to get spare parts for these geo books? We already have a smashed screen!

 

When reading this yesterday I was quite proud that we had not had one smashed screen yet.....but this morning one rolled in!

20210126_091110.jpg

kevin_lane

kevin_lane

Posted
Posted (edited)

i contacted Computa Center the other day and got this response from them

 

 

Dear Kevin

 

Thank you for bringing this to our attention, safeguarding with respect to these devices is very important to us.

 

Apologies for the delay in responding, we are aware of the issue and are investigating as a priority. We do not believe this is a widespread issue.

 

I have limited access to order records, but can see a recent order xxxxxxx with Secured Dell 3190 laptops - these devices are unaffected by this issue and there is no action required on your part.

 

Laptops supplied with the DfE secured settings are configured with Windows Defender Anti-virus installed and operational. Scanning is performed automatically every day, this cannot be bypassed by the users, and virus cleaning is performed automatically.

 

Kind regards,

Anthony McCrea

User Support

Edited by kevin_lane
bigal06

bigal06

Posted
Posted (edited)

Have you managed to locate a supplier for the screens @MJTayloronline? My supplier isn't having any luck. I've got the screen out but there is little to go by other than a barcode number '20201027' that is useless!

 

Edit: Just realised that number is a date!

Edited by bigal06
Dos_Box

Dos_Box

Posted
Posted (edited)

As some of you may have noticed, there have been quite a few members of the press on the site asking questions about this scheme recently.

 

We have created this thread here - http://edugeek.me/thread/220015 - where you can provide feedback to them about how you have got on with this laptops so it can be accurately reported.

Edited by ZeroHour
  • Thanks 1
Wubbalubbadub

Wubbalubbadub

Posted
Posted
Have you managed to locate a supplier for the screens @MJTayloronline? My supplier isn't having any luck. I've got the screen out but there is little to go by other than a barcode number '20201027' that is useless!

 

Edit: Just realised that number is a date!

No luck! All i have is the DfE stating they do a flat fee repair.. for only £220.....

 

Sigh...

synaesthesia

synaesthesia

Posted
Posted
If anyone gets the LCD panel model please post it here, it'll be very handy for anyone that needs to replace it. Likewise if you can't source them let me know the details and I'll do my best.
FN-GM

FN-GM

Posted
Posted
If anyone gets the LCD panel model please post it here, it'll be very handy for anyone that needs to replace it. Likewise if you can't source them let me know the details and I'll do my best.

 

Apparently the laptops are not identical and cobbled together with whatever parts are available. The model number of the LCD may vary.

XiJ

XiJ

Posted
Posted
Apparently the laptops are not identical and cobbled together with whatever parts are available. The model number of the LCD may vary.

 

Sounds like the old Dells

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