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Posted
Hi :) There are some around still then. I live on the Welsh border but work in a Academy in England. I'm curious though, the last time I looked (Granted it was a good 10 years ago now) the schools were run very different with mainly external help bought in. Is that still mainly the case?
Posted

At primary level, the LAs tend to timetable technicians (or at least attend schools on a ticket based system).

 

Secondaries mostly employ their own geeks as far as I'm aware!

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Posted
Seems different then unless I went to unusual schools. I know they stated I looked 'very shocked' when they had to ask permission to get someone in and fix a broken backup server, they were external support teams themselves.
Posted
There was a time when it looked like things were going that way in Wales. However, with cutbacks etc external support contracts seemed to get cut pretty sharpish - especially considering the service that some schools received was no longer adequate for the explosion of new equipment that we've experienced over the last ten years. We have at least five times as many PCs, plus all of the new tech that's come along in that time. Very tough externally supporting it all well on a limited budget.
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Posted
I'm in Wales just over the border. The local LA primaries here were all farmed out to external support, but were brought back in house a couple of years ago and are supported centrally. All Secondaries have their own techs, with the southernmost supporting their neighboring primary cluster.
  • 2 weeks later...
Posted
I'm in Bridgend. Support a couple of primaries (self employed - local LA don't like me lol)

 

:)

 

We don't bother to deal directly with the LAs (unless we're liaising with them on behalf of a customer). Schools usually just talk to us directly because it turns out we're usually somewhat better at supporting them than the LA. :)

Posted
:)

 

We don't bother to deal directly with the LAs (unless we're liaising with them on behalf of a customer). Schools usually just talk to us directly because it turns out we're usually somewhat better at supporting them than the LA. :)

 

Oooo that's controversial in Swansea ;-) I've found Swansea LEA to be very supportive. Of course you might not be talking about Swansea.

 

GJE

Posted
*waves*

 

Still here. Still in Wales based just east of Cardiff.

 

Challenging times ahead for us lot now the education budget is no longer being 'protected'.

 

We are in a wonderful position here. Head is on long term sick, we have a new sponsor and absolutely zero budget. Oh and last week we had Ofsted in :)

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