klop Posted November 9, 2015 Posted November 9, 2015 I have 10.2.2505 not 10.3.2505 - I'm guessing that's why the cloud console is suggesting updates available? But neither via the cloud console nor on the local machine itself via the Avast program can I update to 10.3.2505 The cloud console still can see the clients, and remote scans seem to work.
Gurtlush Posted November 9, 2015 Posted November 9, 2015 There isn't a 10.3.2505 update. After the problem with version 10.3.2507 they rolled it back to 10.3.2505 as an interim measure to get round the problem. You can check you have the latest update by looking in the c:\programdata\Avast software\persistant data\avast\logs\update.log after you hit the update button there should be a line something like this :- [2015-11-09 08:58:18] [notice ] [instupcore ] [ 548: 2116] There isn't newer PROGRAM version. This was near the end. if you had you machines set to auto update (and they have version 10.3.2507 installed) the only way to get round any problems is to uninstall avast, reboot and reinstall. https://support.business.avast.com/hc/en-us/articles/206518533-Urgent-Update-from-Avast-for-Business-Version-10-3-2507 even if all your clients are saying they are okay i strongly suggest to check the Avast Antivirus service is running, Out of 97 machines 53 of mine regularly fail (the service doesn't always restart either). This doesn't get reported in the console I have also turned the auto program update to manual until it's gets sorted.
Tesla Posted November 9, 2015 Posted November 9, 2015 I'm confused. This is what i have currently, is this right?
Gurtlush Posted November 9, 2015 Posted November 9, 2015 yes the latest program version is 10.2.2505. 1
SteveM555 Posted November 9, 2015 Posted November 9, 2015 Just started using this on around 10 machines at a remote site.. Quite nice offering for a free service, are many people using this on a large scale? (have you had many issues?)
MattDLEA Posted November 10, 2015 Posted November 10, 2015 Has anyone sorted the Error ID 1 Bcc "new synchronize delay 380" out yet ? Saw it mentioned on page 6 but nothing since then
techie08 Posted November 25, 2015 Posted November 25, 2015 (edited) Does everyone use one template for everything or is it best to have separate templates? Edited November 25, 2015 by techie08
bossman Posted November 25, 2015 Posted November 25, 2015 @techie08 I use separate templates for different devices makes the job that much easier by definition.
techie08 Posted November 25, 2015 Posted November 25, 2015 If i edit the template settings that are applied to a workstation, does the client need a restart for the settings to take effect or or should it apply with one?
bossman Posted November 25, 2015 Posted November 25, 2015 @techie08 The workstation will require a reboot to apply the template, this is what I have experienced in the past, once a workstation has been setup if you remove that client from the web interface and then install the setup software again it usually remembers the settings (not 100%) just check to make sure.
pete Posted December 7, 2015 Posted December 7, 2015 This is probably a bit niche, but if anyone's running Guardware from e-Safe with Avast for Business 10.3.2508 (clean install or upgraded from another version), be aware that you might have web browsers being unable to access the Internet. Symptoms are: Everything looks OK (routing, DNS, ftp, proxy settings, Window's built-in connectivity detection), but no websites (including local LAN sites) will load. Turning off Avast or Guardware (doesn't matter which) will cause things to start working again. A remove and reinstall of Avast doesn't make a difference post-reboot. This is on Windows 7 Pro 64bit, updated to the Nov 2015 patches.
pete Posted December 10, 2015 Posted December 10, 2015 ^ And the fix for that is to get onto Guardware 4.3.2.6 or better.
edutech4schools Posted January 12, 2016 Posted January 12, 2016 I have 85 devices with Avast but in the console it lists '60 DEVICES ARE IN DANGER'. I have been clicking on 'View devices' and then clicking on each computer in the list and clicking 'Update Program' or 'virus definitions' but the amount of devices in danger keeps going up. Any advice why this is happening or what I am doing wrong would be great
LeMarchand Posted January 12, 2016 Posted January 12, 2016 I have 85 devices with Avast but in the console it lists '60 DEVICES ARE IN DANGER'. I have been clicking on 'View devices' and then clicking on each computer in the list and clicking 'Update Program' or 'virus definitions' but the amount of devices in danger keeps going up. Any advice why this is happening or what I am doing wrong would be great I was having a similar problem until this week, when it finally went down to one device that i think may well have a problem. I did reinstall on around 1/2 of them, but I'm not sure (now) that it was necessary. I'd "Update Program" first and make sure as many of the machines are turned on as you can, then try the definitions tomorrow.
SpaceInvader83 Posted January 13, 2016 Posted January 13, 2016 Just check they are actually getting the Program/def updates, here we put an outgoing policy on our smoothwall to allow the Avast update IP's straight out to the web, the IP address' that they use for updates look to have changed just before Christmas. I do a lookup on the update servers it lists when you try updating in a client, namely iabs.u.avast.com and ivps9x.u.avast.com and add them to Smoothwall.
LeMarchand Posted January 13, 2016 Posted January 13, 2016 I'm wondering if they've improved something their end. Went out to repair the installation on my final "at risk" machine and by the time i got back to my office the machine was showing as "safe" - previously changes had taken some time to register. Anyway, for the first time for what seems like months I now have all devices showing as "Safe"!
edutech4schools Posted January 20, 2016 Posted January 20, 2016 Worked out why we have got so many 'In Danger' devices. A while back we changed our proxy sever address, which I updated in the AVAST settings template. when I look at the proxy settings on all devices it has been set to none. Some kind of glitch with changing the proxy address?????? I will now have to visit each computer and update the proxy info.
edutech4schools Posted February 7, 2016 Posted February 7, 2016 Still have proxy issues and wondered if anyone else is having the same problems or has any idea what I am doing wrong? Problem 1 - If I create an installer with proxy settings the client Avast software still installs as direct connection. Problem 2 - If I use a settings template that has the proxy settings the client Avast software fills in the proxy address correctly and port address but does not untick 'Use a direct connection' so does not use the proxy.
klop Posted February 12, 2016 Posted February 12, 2016 Scheduled scans and other tasks now available I see - but only for Premium paid for. Guess I wont be scheduling anything!!
ZeroHour Posted February 17, 2016 Posted February 17, 2016 I still wish they had granular pricing for premium. Some devices I would like the full suite on but not all. Also scheduled scan should be a minimum for all tbh.
Edu-IT Posted February 17, 2016 Posted February 17, 2016 I still wish they had granular pricing for premium. Some devices I would like the full suite on but not all. Also scheduled scan should be a minimum for all tbh. Agreed. It seems to be very much all or nothing at the moment. Hook you in with a free product then hit you with the facts. A shame really as it had so much potential.
RobFuller Posted February 24, 2016 Posted February 24, 2016 (edited) URGENT - Anyone having issues with 11.1.2510 of Avast? It breaks SMB and thus machines cannot connect to network shares (bit of an issues on a network) uninstalling or rolling back restores network connectivity!! Note: Appears to only be affecting Windows 7 machines/ Win10 is ok. Edited February 24, 2016 by RobFuller
SpaceInvader83 Posted February 24, 2016 Posted February 24, 2016 (edited) There is a post on the Avast forums regarding this, we haven't pushed the task to update out yet and have set program updates to manual. https://forum.avast.com/index.php?topic=183389.0 Edited February 24, 2016 by SpaceInvader83
RobFuller Posted February 24, 2016 Posted February 24, 2016 Thats the one, will wait before updating any more machines.
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